Warrior Plumbing & Heating

Z T.

I am the manager for a local business. We had them come out for an emergency with our hot water heater with the expectation they'd be done by the time we needed to open for clients. We had to press them for an estimated time of completion which we then tacked an extra hour onto just to be safe. 2 hours out from looking to reopen, we ask if they'll be done in time and they cannot give us a concrete answer. We understood that the situation with our hot water heater was worse than they had expected but 1. as a professional who provides a service, you need to be able to take a look at a problem and give a time frame for completion and 2. IF that changes, you should let us know as quickly as possible. When we pressed them again for a time so we can notify clients they got defensive and rude. Eventually they decided they simply weren't taking the job any longer. Fine, obnoxious but no sweat. To add insult to injury, they call in a FALSE police report claiming they were assaulted by a member of our staff. Police show up to question us and we explained that no one (us or them) put their hands on anyone else. The cops asked the Warrior plumber who called in the report to re-state what happened in front of both us and the cops and he refused, realizing he'd been caught in a lie. The cops determined his claim had fallen apart and do not file a formal report.

That's insane. I don't care how good of a plumber your reviews say you are. Your behavior was unacceptable and unprofessional. YOU came HERE to perform a professional service, yes we will absolutely hold you accountable to that. Absurd

Emily R.

We had a plumbing smell and were very concerned. He walked us through it step by step over the phone, after business hours. I was able to text with him too. He helped us figure it out and said to follow up with him on how it's going. He was very patient and thorough. It was a huge relief to speak with him.

Bernie E.

I am totally impressed with Warrior! I've had dealings with them recently on two separate plumbing issues. Both times they were extremely responsive and understanding. They clearly had my best interest at heart which is very, very comforting. And they did a masterful repair job at my house. I have never before taken the time to post a positive review on Yelp of a service company. But I've never been this impressed. Warrior deserves it. They're great!

Mary B.

The bathroom vanity sink sprang a leak right at the top under the porcelain sink. Warrior came promptly, diagnosed problem and fixed it on a Friday afternoon. They were here under an hour. So what is to complain about?? My husband was pleased to schedule them and so did not ask for a cost quote. They did not offer. But their basic visit charge for an hour is $205!!! Of course he should have asked but he is 80 and not as focused as could be. For prices in this range they have a duty to prepare the client. So the overall charge was $291. I tried calling around to ask what other firms charged (without saying Warrior's price). Mostly labor around $130-50. They have since offered a senior discount of 10% which they also could have told us when they arrived. The workmanship was solid, but the customer care and thoughtfulness about the pricing was absent. Warrior is a solid, established neighborhood firm. They can do much better.

Jill S.

I can't say enough good about this company. Brent gave me an estimate over the phone after I sent photos as I was getting my hot water heater replaced (was not broken yet, just old). Other plumbing companies wanted to charge as much as $65 just to look at my old hot water heater. I only needed a replacement hot water heater, pretty straight forward job. I appreciated the convenience of him using photos which cut out a visit to my house and he gave me a reasonable and fair quote. He said even if I didn't use him for the job I could contact him if I had questions. He was extremely nice, down to earth, quickly communicated via text and phone, very courteous when he was at my house, he arrived 15 min early and fixed my powder room toilet all in less than two hours. I paid with credit card before he left as he simultaneously e-mailed me a detailed copy of my bill. I completely felt I could trust him being female as I've had bad experiences with contractors in the past, with them jacking up prices among other things. I especially liked that the business is local, family owned, as I always try to support ""mom and pop"" companies. We need more businesses like this in our community! Thanks Brent and Warrior Plumbing and Heating!

Sharee N.

My basement floor was covered in water, and I had no idea where it was coming from. I tried calling different plumbers and nothing was working out. I ended up calling and speaking to Brent. (At this point I was desperate because water was still leaking and I didn't want to deal with water damage). I asked if he could come out and he came out the SAME DAY! He told my spouse everything that was wrong and how we could avoid the issue in the future. I am so grateful for the work he did and that he did it in a timely matter. Not to mention that his pricing is super affordable! Thank you Brent, I'll definitely be using Warrior Plumbing & Heating for all my future plumbing needs.

Karen M.

When my kitchen sink was clogged and nearly overflowing, I wanted it fixed ASAP. After calling several companies recommended by neighbors to no avail, I searched Yelp and found Warrior. They were able to come out that afternoon. The clog was much worse than we knew, so Frank called Brent Sr. for help. I fully expected Brent to tell me they'd have to come back another day, but he and Frank stayed until the issue was resolved, replacing some remaining old galvanized pipe with PVC and adding a clean-out for easier access if this ever happens again. They did a great job and cleaned up after it was complete. And they did it all for a very fair price. I highly recommend Warrior and wouldn't hesitate to call them again.

Amanda K.

Warrior Plumbing & Heating does provide quality plumbing services. HOWEVER, DO NOT use them for anything else. The assertion that they can professionally act as a contractor and arrange for subcontractors is where things go wrong. A bathroom remodel took over 4 months. (A siding job took too many months of arguments, requiring this customer to call the siding manufacturer, AND to then read the Installation Manual and Tutorials for the siding product, in order to prove my points about a job done improperly by unlicensed subcontractors.) Still, Brent Goldsmith Sr. argued with me. Workmen showed up erratically, with no explanation. All materials had been ordered by myself, and were waiting and ready at my home. Subcontractors argued with me throughout the job(s), unaware of the terms dictated by that job's written proposal. There is an internal communication problem between Mr. Goldsmith Sr. and the folks he arranges to do subcontract work. This problem is chronic. Further, Warrior Plumbing's MHIC license # is actually under Collin Goldsmith, who is listed as a Contractor/Salesman. I never met Collin, and was told numerous times that he never left the office. I now understand that he has not been living in Maryland since year end 2018 approximately. I inquired and could not find any indication that Collin Goldsmith had applied for a change of address of record. Therefore, Warrior Plumbing & Heating should not be asserting that it is operating under a valid MHIC license.

My overall impression of Warrior Plumbing & Heating as a contractor is that this company promises what it does not have the ability to deliver, in both remodelling knowledge and skill set, and integrity.

R R.

Warrior provided excellent service in fixing our master bath shower. They arranged for everything we needed and went above and beyond to make sure we got the shower's original matching tile like we wanted. They were trust-worthy professionals (I had no problem leaving them in my home when I went to work), they accommodated our families crazy schedule, and I was very impressed that they were on-time, every time they needed to be here. Highly recommend!

D. P.

I agree with a previous review...there is no need to look anywhere else. Brent and his crew are very reliable, friendly and honest.

We have used Warrior for multiple projects at several of our houses. They are dependable and their services are reasonably priced. I highly recommend their services.