Warner Service

Joseph L.

We had Warner out a month ago to uclogg our toliet, they used a plunger to uclog it and charged us $69, which I thought was reasonable. Our toliet clogged again, they came out again today to do the same thing and charged us $150. When asked why a month ago it was $69 and today it was $150 for literarlly 5 minutes of work, I was told the actual price should have been $219, they were giving me a break. What a ripoff

Joe L.

Linda W.

Our AC went out this past weekend. I called their service number and said I did not want weekend service but would like to have someone come during regular hours. A got a call back from Gary shortly thereafter saying he would inform the office of this.

Mid morning Monday I heard nothing so called Gary. He said he had informed Warner and he would call them again. I received a call and stated I have a maintenance contract with them. The woman told me that it would be $195 to come out and $295/hour fee!! She said they were so busy and had to charge weekend rates!! I said I'd look for another contractor and she flippantly said ""good luck"". I lodged a complaint with someone at the office. I think Josh? He said he'd look into it. Haven't heard a word

I found another contractor who was there in 45 minutes and fixed the problem. He did a great job at a reasonable price. Warner had done our spring service just three weeks ago. I noticed that the fan seemed to be running a lot afterwards. We will not be using Warner in the future.

Carolyn D.

Horror of horrors - we lost out air conditioning that week that the temperature soared to around 100. We called Warner's, since they have given us great service with plumbing. They were not able to come for four days, but the day they came they quickly found the problem and were able to get our air running after about 10 minutes of work. I was a little unhappy that they did not have the needed part with them and I was charged $70 for them to go back to get the part. But both men (George and CJ) were courteous and efficient.

Aaron M.

Not recommended. Called to fix a clogged kitchen sink. They arrived on-time and were courteous. However, they wanted $500 to run a snake down the pipe! I told them no way. They then charged me $150 just for coming out. Very disappointing.
Oh, and I bought a snake kit from Home Depot for $20 and fixed the problem in 10 minutes.

Jim D.

Standing pilot of furnace for Boiler was out. Service technician showed up on time, found the problem and completely repaired it. Displayed knowledge of system and what caused the problem and how to repair it in a timely manner which he did. At all times he was professional and very pleasant. After repair explain complete process to me. He went through the paperwork completely. I've had experience with this company both on commercial property and our home. All experiences have been excellent. Highly recommend Warner service.

Nicole L.

Worst company ever! They flooded my condo twice in 7 days! They used heat over a sprinkle head, dumbasses! On top of that I was delivering my baby in a couple of weeks. My condo is still torn apart and not livable. They did not offer us anything, not even to put us up in a hotel! Our condo has still not been fixed. Worst business ever!!! Do not use them!!

Harvey H.

Be prepared, they charge $69.50 ""just to show up"" then it is $120 more for the fist hour for them to look at the problem, whether it is an obvious one or not, at least in my case. I reported the exact problem, and still the technician didn't have parts on truck to fix it when he arrived, so he left with nearly $190 of my money just to give me an estimate of another $700 to come back later and replace two nipples and the attached valve and cut one copper line to fit a new connector. That will be $900 for about two hours of work and less than $50 in parts (costs so much because they do ""flat-rate"" pricing for the additional work, vs by-the-hour). The technician was nice enough, but the shock-and-awe I got when he started to leave and I found out I owed him $189.50 instead of $69.50 for NOT fixing anything, was disturbing. I would have been able to swallow that a bit better had he told me up front that he would be charging me the extra $120 after stepping out of the truck, but since he never disclosed that until he left -- I was not happy with that surprise. I called the service manager at the main office, and he apologized, but basically said that was their policy and he made no offers for any adjustments.

Lisa M.

Do not use Warner HVAC Frederick MD. If I hadn't had an emergency I would not have used them. $465. to change a kitchen faucet, I had all the new parts! Also, there is a lot of attitude, ""pay our prices or go away"". If you check other sites, they have a negative reputation.

Stan W.

Called on a Sunday for emergency AC service. Tech explained 125.00 for initial service call. Tech showed up and diagnosed the issue as a capacitor and told me the cost for replacement would be 525.00. Googled the part and it was 35.00. So 400.00 for a 35.00 part. If you want to get ripped off call Warner.

Sarah M.

Called during the evening when our air conditioning system (new) broke down. They advised that it would be a much lower rate to call the next day at 7:30 AM if not an emergency, so that's what I did. At 7:30 AM the next morning, I was given a window between 3-6 PM that a tech would arrive (no rates were mentioned, but this was a daytime visit). Tech came at 5:00, found that only the filter needed a slight adjustment/clean and charged $290!! I asked (shocked) why the rates were so incredibly high and he said that the emergency rates kick in after 4:00 PM ( I was never told this). Then he added that I should have cleaned the filter better. Also told me that the company never mentions the rate difference because they are in it to make money. All his words. Completely unprofessional all around from the time that it was schedule to the actual service call. Thank you, Warner, for the very expensive terrible system (two breakdowns in less than 3 years) and the terrible service.