Ward Plumbing, Heating & Air

Debbie Y.

You may have read my review on Google or on the Ward Plumbing website, i want their price gouging business practices be known.

I did my homework (or I thought I did). 5 star reviews, A+ rating from the BBB. 47 years in business...sounds like a reputable company. One you can trust. WRONG!

I called Ward Plumbing to schedule an appointment. I said my bathroom spigots were leaking and I needed to have the cartridges replaced. The lady asked ""you want new fixtures?"". No I just need the cartridges replaced. She explained they would come out and do a diagnostic for $99 and then they would write up an estimate. I asked what their hourly rate was. She would not give it to me. That should have been a red flag. I pressed on these mentioning my experience in Orlando was $85 per hour plus parts. I asked her about the parts and she assured me they had fully stocked trucks. I did not want to pay for a second trip. I scheduled the appointment.

The day before I got a text and a confirmation phone call confirming my appoimtment between 8 am and I pm. A 5 hour window! Glad I am retired and can wait all day. The 2 plumbers arrived at 12:45. Very professional and friendly.

I explained what was wrong. They did their diagnostic and concurred. 6 cartridge replacements. They did not have the parts on the truck. They would need to run to Lowes. They estimated about 1 1/2 hours.

They asked where my hot water heater was. They said the office wants them to take puctures for future reference. I said I did not need a hot water heater. I had all my hot water heater infomation.

They put all the information into the tablet. Geand total to replace 6 cartridges (a very simple job...only requires an allen wrench, no crawling under a house,just stand there at the sink) ...$842!!! I questioned them. They said their hourly rate is $350 per hour!!!

I thanked them. Paud the $99 plus tax and said they would not be doing the work. They were very understanding.

I have no issue with the plumbers. They were professional and very nice.

I do take exception to the price gouging by WARD Plumbing.

I wrote a review on their website and within minutes I had a call from manager. He wanted to make it right. He said he would return my check and I said he could but I am not taking down the review. He said they stand by their pricing.

Can you imagine if this was an emergency situation or I did not have an idea of what is a reasonable rate for plumbers? Buyer Beware!!!

Perry W.

They change for quotes and hide them in the thin red print on their phone calls, They sneak it into the phone call and disclaimers... they refused to return the money taken, I would have never had this shady company come to my house if I would have caught the disclaiming charging me 105.00 to show up! They stole $105.00 from my family, Just know they are going to rip you off, and overcharge. The quote I PAID FOR unknowing, was HIGH!!!!
DO NOT DO BUSINESS WITH THIS OUTFIT!!!
SHADY BUSINESS TACTICS, AND CUSTOMER SERVICE!!!

Greg H.

Very professional staff. Communication for appointment was excellent, notifying me when the rep was on the way and providing tracking updates. Steve, the representative was very efficient and knowledgeable.

Dennis R.

Rating:

I recently had a frustrating experience with this plumbing service. I needed my kitchen drain cleaned, and upon contacting them, they informed me that they charge $100 for a plumber to come out and provide a quote. I agreed to the fee, hoping to get an accurate estimate for the work needed.

The quote came in high, $525, but I needed my sink unclogged, and I would still owe them $100, so if I managed to get someone else over for cheaper, it could be maybe a savings of $50 after having paid Ward Plumbing $100, and it could take a couple of days until I could get someone else out here, so I reluctantly agreed to the price. After the plumber snaked the pipes he informed me that the drain couldn't be cleared with a snake. Instead, they proposed using hydro-jetting equipment for an additional $835. Had the plumber used a camera initially, he would have known that a different approach was necessary. Essentially, I paid $525 for nothing.

What disappoints me the most is the lack of customer satisfaction displayed by this company. If they charge $100 to provide a quote for drain cleaning, or a service fee, they should ensure that they back it up with a comprehensive assessment. Running a camera through the pipes initially would have revealed the need for alternative methods, and I wouldn't have been charged for ineffective snaking. This approach feels shady and dishonest.

Moreover, I have concerns about the necessity of hydro-jetting. How can I be sure it is the appropriate solution without a camera inspection? Considering that the cost of hydro-jetting -- through online sources -- runs between $400 and $900, $1325 seems exorbitant.

I understand that services come with a price, and I'm not asking for a free job. However, if a company charges $100 for a quote to clean a drain, I expect them to deliver on their promises. A thorough assessment and understanding of the issue should be part of that quote. Unfortunately, this was not the case here.

Overall, I'm highly dissatisfied with this plumbing service. The lack of transparency, inflated pricing, and failure to provide an accurate assessment has left me questioning their integrity. I am now skeptical that I will end up paying $1325 for a job that might not solve the problem.

Not to mention the plumber left without putting anything back under the sink, so I had a mess to clean up. With all of the good reviews they have received make me wonder if this one plumber is an outlier. According to other review sites, I've noticed many negative reviews lately, leading me to believe it's something more like they have new management maybe, or they are hurting for money and are out for the quick buck and none for the long term relationship, which is what it takes to succeed here in the mountains of WNC. They may have screwed me out of $525, but they screwed themselves out of thousands of potential future money because I, like most people, would rather stay with the same company and have that trust that only honest businesses can generate than spend the hassle and time looking for another plumber.

Jerry H.

Yes to regards to Ward plumbing heating and Air they are an unreliable company have done several jobs for me replumbing of my house and supposed to be taking care of my heating and air when times got cold what they were taking care of failed during the Christmas holiday it took them into the 5th before they reached out to apologize for the delay started on the 23rd of me asking for them to come out and figure out why it was not working 2:00 in the morning calls from their company emails that they are coming to work on it and never show up in regards to this company they do not care about their people that they call family

Lou B.

Well trained knowledgeable staff for heating, air and plumbing. On time friendly and focused on your satisfaction.

Jessika L.

The one and only good thing was they showed up when they said they would. The rest was a joke. First they charged us $150 to give us an estimate of $3400 to do the work that we had another plumber do for $500. Half the work did not even need done yet they wanted to charge us for it. I can not imagine even paying the price they wanted to charge. If I could give zero stars I would.

Tom B.

I was quoted $90 to change out a Kohler cartridge. When the techs arrived they said the job was supposed to be for a faucet cartridge and not an in-wall cartridge. I told them that I explained to the phone agent that it was a Kohler in-wall cartridge and that I ordered it from Kohler so there are no materials needed. The agent said that the owner instructed them to charge $387 to change out in-wall cartridges. I sent them on their way and told them I would find someone reasonable. RIDICULOUS...BEWARE!

William M.

Not so good.
They repaired outside evaporator coil on one of my 2 Heat Pumps in Cullowhee. I then purchased a maintenance agreement for both units. I then received their marketing letter, ""Welcoming me to the family..."" They came out once for routine preventive maintenance, but did not clean or replace any filters... They promised to call me in 6 months with a reminder for the next maintenance check. Never heard from them again. I admit I forgot to call them, but their promise to call removed it from my radar. Now the contract period has expired. I changed the filters myself on both units - not a big deal, but part of the preventive maintenance contract. I did not receive the services I paid for and was promised. The service personnel were fine.

Betsy B.

We had to call a plumber because our hot water wasn't working properly. I was very impressed with Ward plumbing right off the bat. They were professional and courteous. The safety protocol was phenomenal. They texted and sent a picture of the technician that was to come. Andrew Gide was our technician and we couldn't of been happier with his service and expertise. He was kind, professional, and very knowledgeable. I plan on using Ward for all our plumbing needs and recommending them to all our family and friends.