Walls Hillard W & Sons Plumbing Heating & Fuel Oil

Ellen B.

I strongly recommend looking for an alternative plumber. My experience with this company was frustrating and unprofessional from beginning to end. First, they rescheduled our appointment on three separate occasions because their plumbers were stuck at other jobs that were ""more important"", we were eventually seen two+ weeks after our originally scheduled appointment. Second, they sent a very young man who informed me that ""he usually does not do plumbing"" but because they were so busy it was our lucky day; they sent a heating guy to do our plumbing. Third, after a long discussion about the best solution to our problem, where I relied on his ""expertise"" to guide my decision, we agreed to keep the garbage disposal and reconfigure the pipes. During the repair process he broke our dishwasher and attempted to blame it on the manufacturer. He then insisted I should call
Home Depot to fix the problem l, and pay for it myself, instead of holding himself accountable for his own carelessness. After a thirty-minute debate he finally agreed to ""ask his boss"" what to do. After asserting my opinions for another 20 minutes they finally agreed to fix it free of charge. It was another week before they came to fix the dishwasher and brought the incorrect part. It was another week+ before they returned to fix the problem a second time. Lastly, the dishwasher is still broken and our sink is not fixed. The ""expert"" opinion I was given by the 20 something year old plumber was indeed not the right choice for our plumbing set-up. The problem we originally called about is not fixed and they refuse to stand behind their work. They do not guarantee their work and have refused to come out and fix what they failed to in the first place. This is after charging us $100 over the original estimate. This place is a shameful representation of a Maine business. Price gauging jerks who have too much business to produce quality work. Way to stand behind your product Mainely Plumbing and Heating! You should truly be ashamed of your business practices, from what I read this is a common occurrence.

Ginny U.

yeah, i don't think so. called them about installing an hvac unit. they came out no problem and said they would get back with an estimate. that was a month an a half ago. i understand they need to hook up to our existing heating unit but with all the technology tools out there today, how long could it possibly take to do some research and find a manufacturer that may have the parts that you may need? i guess they have an abundance of business that they don't need mine