Wallner Plumbing Heating & Air Conditioning

Paul W.

Had wall furnace in my home and it was 40 years old and gave up the ghost. I called several companies and got either no answer or was told they would have to install another type of system because ""they don't make wall furnaces anymore"". When I called Wallner I was very pleasantly surprised, the lady on the phone said she would have a technician call me back, she was very nice and professional but I was skeptical. A short time later the phone rang and I was told they would be right over. He showed up and checked my system and told me what I already suspected, the unit need replacing. He told me he was heading back to the office and would call me in the morning with an estimate. I got my call as promised and he told me he had call his distributors and the were out of stock on the unit I needed. I got a call from Patrick Wallner ( the owner) and he told me they found a unit and were having it shipped in. When the unit arrived the came to the house, removed the old unit, replaced it with a new updated wall furnace and had it up and running in 1 day! They were professional, curious, and when they left you would never know they had been there. I am so impressed with the level of service I received I will never use anyone else for my plumbing and heating needs!!

Ginger K.

Charged my elderly mother to ""fix"" a leaking under her bathroom sink. Said it was the hot water supply line, replaced that and charged her. A few days later, the leak continued, called them back out. This time...they say it's the faucet and want $250 to replace it (and she had already purchased the faucet) as they say ""that's actually what's leaking"". I called the office to see if they would credit her something for the first service charge that fixed nothing...and the answer was NO. Calle Steve Beaton, don't call Wallners!
Update an hour later: still leaking! Calling them back again

C M.

Let me clarify... because today Nov 6th 2020, when Mr. Pat Wallner personally called me to threaten me with calling his lawyer for ""defamation"" regarding this post. This is NOT his equipment in the photo and no damage done by his crew. This image/review is only to show I HAD A MAJOR LEAK that his employee's couldn't find. The same leak his partner Andy finally found but never quoted. Mr. Wallner please don't insult my integrity!! This is why, I thought, I called a credible PLUMBER and IF you didn't want my business you could have advised me... when your man walked out of my house on the 28th of Oct!!! When I had my issue and someone else needed the business enough to resolve!!! Not on Nov 6th when you finally read my review and then you decide to honor me with a follow up call and tell me ""you wouldn't be doing my work because of the direction of plumbing and the addition to my home .... and you didn't appreciate my review"" ... First of all.. Let me remind you ""I was a REFERRAL"" you could have at least offered to repipe my home and fix the ""bad plumbing"" you complain of!! Oh and I also have NO addition to the home (ask the person that made the mistake of referring you) Best of Luck to you and your business!! and I look forward to speaking with your lawyer regarding my 1st Amendment right That's what these platforms are made for... My experience with your company!!

Diego T.

I'm truly thankful for the service received. Had a sewer backing up and couldn't find the clean out, not only Wallner Plumbing looked in their record to find possible old services made at the property but went above and beyond.
They came after hours and try everything they could to locate the sewer line. I highly reccomend them. Thanks for solving my problem WONDERFUL SERVICE AND PEOPLE.

Garst P.

Well, it went something like this:

1. I call with an emergency A/C issue during the middle of July and was told the tech on-call would call me and be able to assist as needed.
2. Tech called me and said he could not help and that a person responsible for scheduling would call me first thing Monday morning. Not ideal but help would be on the way.
3. No call...
4. Called to make an appointment for the next available slot, which, given the summer season, was days and days later.
5. Called back days later to determine if the appointment timing could be slightly adjusted for that same day and was told they had no appointment scheduled for my service, so the scheduling person had to reschedule me for another day. I had spoken to the same individual scheduler earlier and I had added the appointment to my calendar.
6. Tech finally arrives on the appointed day to look at the problem and tells me that he did not have the required parts and could not address the problem that day. He said he would call me with a date/time for the repair as well as a quote.
7. No call...
8. Called the scheduling person the following day and she told me the tech was busy and would call me.
9. No call...
10. I called the scheduling person once again and was told the tech was busy and that my A/C problem would be addressed first thing Monday morning at 8:00 AM, but she had no information about the quote because the tech was not available but that he would call me when free.
11. No call...
12. After a call at the crack of 9:15 AM (So much for first thing at 8:00 AM on Monday morning.) I was told the tech would arrive after getting the necessary parts.
13. Two different techs arrived at the house after 10:00 AM and made the repairs.
14. The two techs had no knowledge of the promised quote.

If you choose to patronize Wallner, please plan to be your own advocate and scheduling secretary because their communication is awful. This was like working with the federal government, except each day was late on a Friday afternoon before a long holiday weekend.

Jonathan L.

We had an issue with a routine air conditioner inspection that was done a few weeks ago and now we found a clogged condenser drain pipe and some mold. Mr. Wallner called me back himself within an hour of the time I reported the concern to his office. He personally came out to our house, with his brother the co-owner, and looked at the issue and took care of it on the spot. Patrick Wallner completely exceeded our expectations and took ownership of the problem. I can't express enough how grateful I am for his proactive and genuine customer service. I have not had service like this from any one else in the Redding area. I would also like to add that while we never left the garage while they were here, both Wallner's had masks on before they entered the garage and all reasonable safety precautions were taken during their visit.

Eve E.

Clogged toilet. Came out immediately (Earl's offered an appointment 6 days later--whaaaaaat? My toilet is not working! Am I digging a hole in my backyard and fertilizing my plants a lot?). PLUS José fixed my wonky toilet handle without me asking and at no charge. Took him one second. Give José a raise, Wallner! And folks, consider using Wallner. The cost was way cheaper than the national chain that will not be named. Wallner is my new go to.

Carolyn D.

I had a bathroom faucet replaced and was charged more than I expected.
With several reasonable calls on both sides the matter was pleasantly resolved and I am most happy with the job and the owner's interest to have a happy customer. I would use them again. Thank you for your consideration. Carol

Autumn D.

I had a huge leak in the plumbing line in my yard. Bob at Wallner Plumbing came out and within the hour had the line fixed! I would recommend anyone looking for a good plumber to call Wallner and ask for Bob! Great customer service, fast service, highly recommend!

Ernie G.

They deserve Zero stars.... This is the worst Company l have ever dealt with... They sold us an A/C unit that broke down and they could not fix it! They tried multiple times to find and fix the coolant leaks and failed. I wouldn't recommend this Company to my worst enemy..... Don't use them!!!!