Wallner Plumbing Heating & Air Conditioning

Diego T.

I'm truly thankful for the service received. Had a sewer backing up and couldn't find the clean out, not only Wallner Plumbing looked in their record to find possible old services made at the property but went above and beyond.
They came after hours and try everything they could to locate the sewer line. I highly reccomend them. Thanks for solving my problem WONDERFUL SERVICE AND PEOPLE.

Garst P.

Well, it went something like this:

1. I call with an emergency A/C issue during the middle of July and was told the tech on-call would call me and be able to assist as needed.
2. Tech called me and said he could not help and that a person responsible for scheduling would call me first thing Monday morning. Not ideal but help would be on the way.
3. No call...
4. Called to make an appointment for the next available slot, which, given the summer season, was days and days later.
5. Called back days later to determine if the appointment timing could be slightly adjusted for that same day and was told they had no appointment scheduled for my service, so the scheduling person had to reschedule me for another day. I had spoken to the same individual scheduler earlier and I had added the appointment to my calendar.
6. Tech finally arrives on the appointed day to look at the problem and tells me that he did not have the required parts and could not address the problem that day. He said he would call me with a date/time for the repair as well as a quote.
7. No call...
8. Called the scheduling person the following day and she told me the tech was busy and would call me.
9. No call...
10. I called the scheduling person once again and was told the tech was busy and that my A/C problem would be addressed first thing Monday morning at 8:00 AM, but she had no information about the quote because the tech was not available but that he would call me when free.
11. No call...
12. After a call at the crack of 9:15 AM (So much for first thing at 8:00 AM on Monday morning.) I was told the tech would arrive after getting the necessary parts.
13. Two different techs arrived at the house after 10:00 AM and made the repairs.
14. The two techs had no knowledge of the promised quote.

If you choose to patronize Wallner, please plan to be your own advocate and scheduling secretary because their communication is awful. This was like working with the federal government, except each day was late on a Friday afternoon before a long holiday weekend.

Jonathan L.

We had an issue with a routine air conditioner inspection that was done a few weeks ago and now we found a clogged condenser drain pipe and some mold. Mr. Wallner called me back himself within an hour of the time I reported the concern to his office. He personally came out to our house, with his brother the co-owner, and looked at the issue and took care of it on the spot. Patrick Wallner completely exceeded our expectations and took ownership of the problem. I can't express enough how grateful I am for his proactive and genuine customer service. I have not had service like this from any one else in the Redding area. I would also like to add that while we never left the garage while they were here, both Wallner's had masks on before they entered the garage and all reasonable safety precautions were taken during their visit.

Eve E.

Clogged toilet. Came out immediately (Earl's offered an appointment 6 days later--whaaaaaat? My toilet is not working! Am I digging a hole in my backyard and fertilizing my plants a lot?). PLUS José fixed my wonky toilet handle without me asking and at no charge. Took him one second. Give José a raise, Wallner! And folks, consider using Wallner. The cost was way cheaper than the national chain that will not be named. Wallner is my new go to.

Carolyn D.

I had a bathroom faucet replaced and was charged more than I expected.
With several reasonable calls on both sides the matter was pleasantly resolved and I am most happy with the job and the owner's interest to have a happy customer. I would use them again. Thank you for your consideration. Carol

Autumn D.

I had a huge leak in the plumbing line in my yard. Bob at Wallner Plumbing came out and within the hour had the line fixed! I would recommend anyone looking for a good plumber to call Wallner and ask for Bob! Great customer service, fast service, highly recommend!

Ernie G.

They deserve Zero stars.... This is the worst Company l have ever dealt with... They sold us an A/C unit that broke down and they could not fix it! They tried multiple times to find and fix the coolant leaks and failed. I wouldn't recommend this Company to my worst enemy..... Don't use them!!!!

Elizabeth P.

Horrible. Fixed the leak by stuffing 3 washers in the faucet so the shower didn't work, something a handyman would do. Didn't give a quote until after he did that. Over 200. charge. He said if he actually fixed it, it would cost over 800. I regret using this company.

Stephanie E.

Andy is punctual, competent and his prices are reasonable. He's our go-to guy when it comes to A/C.
Another big plus is that we trust him.

J S.

Same day, on the roof for 3 hours, fixed the a/c. Great attitude got along with the dogs, very reasonable price I thought for Sam day service. My Mom says thank you