Walley Plumbing

Rhonda U.

Walley Plumbing came out to fix a tub repair.The repairman said at first it would be a easy job and it would be 450 dollars which was twice what i thought it should be.Then the classic oh no i cant fix it you need a new one for 1400.I was at work so we had to get it fixed.He left and did not check the shower head that he broke I asked him to come out the next day and fix it.I never heard back fron him and fixed it my self. Do not use these people.The switch and bait you and do crappy work. I would give them 0 stars if possible.

Bruce K.

Does not recommend. Unprofessional and overpriced! Was told diagnostic fee was $96 but was asked to pay three times that amount. Tech did not fix anything to even charge me any amount other than the $96 diagnostic fee. Nothing against the technician because it was his Boss that told him to charged us the high price.

Robert W.

This was my first time using this company but it will not be the last. Their customer service is the best I have ever experienced. We called and was able to get an appointment immediately. The company texts you with a photo of your plumber and automatically puts you at ease as to who will be coming into your home. Kyle was professional and polite. He laid out all options up front with costs so nothing was hidden. He cleaned up after himself and took out the trash created, I can't even tell someone was here. I could not believe how quickly he fixed our issue and restored running water for me and our newborn baby. I would highly recommend this company and know I will use them for any future needs.

jason c.

Called Walley a week ago to install a tankless water heater. I was told they would be here at 8:00 AM today. My husband and I prepared for them by removing things around the old water heater and taking down the little shed that covered the old water heater. It is now 11:42 AM and no one has shown up. They didn't even have the common courtesy to call (they had my phone number) to say they were not coming or they did not want the business. There are a lot of plumbers in Mobile. I have two houses. Walley Plumbing will never get my business. I do not know how any company with this work ethic stays in business.

Jesse S.

We developed a clog in our plumbing on a Saturday morning. Good times. All I could think about was how much we were going to be overcharged and disappointed. I read the reviews on the local plumbers in the Mobile area and came across Walley Plumbing. They had good recent reviews. I called and got the answering service who dispatched a call with the on-call plumber, Chris. I received a call back within a few minutes and spoke with Chris about the problem, rates, and his availability. Chris arrived within the hour. I showed the problem to Chris - he immediately knew the possible causes and went to work. Chris was able to solve the problem in a reasonable amount of time. I was glad that he took the time to review the rest of the plumbing in the house as well as the clean outs to make sure that the problem was fully solved. Chris also took the time to volunteer some additional things that we will want to repair in the future along with a rough estimate of the costs and a recommendation of things that we could do to reduce the cost. Thank you Walley for doing a great job on the work requested, being honest on the costs, and being proactive on other possible issues.

Bryant H.

Came out to fix shutoff valve at toilet. 15 minutes later finished installing a $20 part for a charge over $200. I thought that was a little high. Offered to replace the insides for another $200. No!!!

Bob C.

Great Service and Plumber that came to my home he was very knowledgeable and fixed the issue within an hour. I would recommend Walley Plumbing to anyone and rest assured that I will be using them again, if needed. Great Job !

Mike F.

Single women beware: They will come out and fix your toilet just fine-but will charge you $300 to replace the toilet water supply line which costs 10 bucks.

David A.

I contacted this company to make some required repairs due to my home being under contract. The technician was scheduled to arrive between 9 & 12. They didn't arrive until 2:00. Phillip """"evaluated"""" the issue and said the only way he would be able to fix the outside faucets were to replace them. He said he couldn't replace the gaskets to see if that corrected it, it would require total replacement. In order for him to do this, he was going to have to chisel out brick so he could weld an extender into the old pipe and then put on a new faucet. He was going to have to do this to both exterior faucets. I also had a leaking valve stem behind the washer that had to be replaced. Based on the """"amount"""" of work it was going to take, he quoted $793. I assumed it was so high because of the complexity of chiseling out brick, welding, etc. He left to get parts and returned about 25 mins later. It takes him about 45 mins to complete the work. Low and behold, the brick did not have to be chiseled. He was able to put the extender on and new faucet with no issues. Valve stem behind washer was also no issue. He still charged me $793 even though he didn't do all of the """"required"""" work that was included in the initial quote. I was so astonished, I went to our local hardware store and priced the parts he used. It cost less than $50 in parts. That would mean I was charged $750 in labor! Round up the time to 2 hours...that equates to $375 per hour. Absurd! My husband, who has been working out of town, immediately questioned the price when I told him how much it had cost. A major red flag was that the technician couldn't give me an invoice. I asked for it. I even asked if I could take a picture of his tablet showing what the charges were. He told me he didn't have access to that. He said I would have to call the office in the morning to get it. I began calling at 7:30am the next day. We had to call 6 or 7 times to be able to get the invoice. We specifically requested an itemized one. We wanted to see what was so expensive. We receive, finally, from the owner (Tony) an invoice with one line item and the total price. He said they are a """"flat rate"""" company. Based on the other Google reviews, that simply isn't true. There are many talking about their """"hourly rate."""" What it boils down to is they use whatever rate is more convenient and beneficial to them so they can overcharge for their services. I feel as though I was taken advantage of. I was misled into believing the scope of work was greater than it was. Not to mention, my brick was burned and my shutter melted! If you need plumbing repair work, I would recommend you seek help elsewhere.

Steven V.

The plumber that came out to quote our tankless water heater was quite nice and professional and Ihad high hopes. However the quote was unimaginably out of therange of reason. The quote was about 4 times the reasonable amount for a very easy installation with all necessary materials provided.