Wallace & Son Plumbing

Pat W.

I had the same experience as Michele G (review of 10/14/2020)...(I, also, am a woman).... John Wallace and his son came to replace the p-trap in bathroom...within 24 hours of their ""service"" the parquet flooring had buckled...upon their return visit, John declared it was not a call back and not covered under warranty. He further stated there was a leak in the wall and that the wall needed to opened. When John saw that my fiancé was present and asking questions, John became hostile and defensive about his ""40 years"" in the business...John stated if he had to deal with my fiancé he would leave...I said he would be dealing with both of us and that he should leave. He and his son took off, leaving me with major repairs of my flooring. A subsequent licensed plumbing company came, examined all the pipes, and said there was no leak. They further stated, in writing, the damage was done at the time of the p trap change out...John Wallace's work caused the damages. I have filed complaints with the BBB and the CSLB.

Michele G.

If I could give no stars I would. John Wallace could not be any more abrasive! If you can't ask questions about what they want to do their motives are suspect. Or maybe ego. I have a toilet that intermittently has been going off. He mentioned that maybe it was the water pressure valve. No one ever mentioned that before so I asked? If you checked the pressure and you turned it down would it effect my ENTIRE HOUSE. Now if all my other toilets are ok why would it effect only this toilet ? and why would I lower the water pressure for my entire house?

He responded he wouldn't work on my plumbing unless he lowers my water pressure and didn't want to work for me because my questioning him meant I would be a problem.

Wow what a Egotistical...clearly a woman's questions convert to being difficult. Me too! Don't use this guy.

This is my first ever review on Yelp. Typical love the vendors and services.
I did call him back to give him a chance. Maybe he had a bad day. He told me to pound sand..

Thanks for letting me vent. Wish I was rating them on a service they performed. But they clearly don't need the business!

Marilynn M.

Upon recommendation of my neighbor, I called John Wallace on a Saturday to replace my leaking water heater. It was late in the day and John and his son Dusty promised they would be there the next day. They showed up on time, properly face-masked, and did a super job replacing the broken water heater. They also checked out my water regulator and replaced that as it too was leaking. They are the best! Thank you.

Graham D.

What to say ... not only did he have a honest bid , the job was done clean and fast. My husband was watching him and said never seen such a clean and professional guy... wow really refreshing that there is still great people out there... thank you so much Mr. Wallace for doing what you said ty

Calvin B.

John and his son came out because we had our main shut off valve that wouldn't close. He went above and beyond in maybe ways but was fare the whole time. No pressure, extremely knowledgeable, great men, and great plumbers. Highly recommend.

Maxine F.

I have been using Wallace and Son Plumbing for over 20 years. Again, he saved me. This time my water heater went out. He had installed the last one 17 years ago. I got plenty of good use out of it. When I called and told John the situation, he cancelled some non emergency appointments and came out early the next morning. I had an appointment but I knew the work would be done expertly and quickly so I paid him and left with a clear head. My roommate was home so I didn't have to leave a key for John to lock up but I felt comfortable enough to do so if I needed to.

I would recommend Wallace and Son to anyone needing a plumber for a large or small job as he knows his profession 100%. I only wish I could find others who knew their profession half as well so I could get other things taken care of in my house.

They are the best in the business.

Maya C.

Wow! I highly recommend them. I had a difficult and personal situation arise and I wanted to help my mom get things fixed in her house. I live far away, so I looked on Yelp for a plumber close to my mom's house. I found Wallace & Son Plumbing and thought to give them a try. My call was answered right away and they were able to go to my mom's house the next morning. I originally told them about a leaking toilet, but my aunt was there and was aware of other plumbing issues in the house. John called me every step of the way letting me know about the toilet and what he was doing. He also discussed the other issues with me. He sent me an estimate and waited for my approval before fixing them. He was able to find a rare part he needed right away and all of the repairs were done by the next morning! I'm so thankful that these things were taken care of so quickly and easily. He was very kind and professional. Thank you!

M B.

We called on a Saturday morning and within the hour, Dustin was at our house. Very professional and did a fantastic job.

Dan D.

Great service - fast and affordable. John (and son Dustin) took my call in the morning and by late morning my problem was fixed, and I was given a good roadmap for taking care of my drains, snaking them regularly, and potential problems with my pipes. Laundry cycle didn't even get interrupted... They're awesome!

Richard L.

I've used Wallace & Son for a couple of years now. John and Dustin are just two great people who are great at their job. I have had several plumbing issues, from leaky toilets to needing to move a water heater, both at my rental property and at my own home, and John and Dustin have solved every problem quickly. In addition, they've alerted me to other potential issues to keep an eye on or replace. They are prompt, professional, and courteous. If you want your plumbing job done right the first time and at a fair price, call Wallace & Son.