Waldrop Plumbing Heating & Air

Zach C.

Our heat went out on Christmas Day. Had our logs on when we went to sleep. Decided to turn them off because of safety issues. Called Waldrop heating and air at about 1:00am. Keep in mind we have a newborn baby. They said a 24hr technician would call us. Technician called 30 min later. The guy asked what was the problem. I said our heat went out. He then sat in silence for about 2 min waiting for me to respond. He got an attitude and said, """"Well you called us at 1:00am so what can I do for you."""" I said, """"You could help us with our heat not working."""" He then proceeded to get an attitude by expressing that it was a burden that we called him. The website said 24hr emergency service. He then said he would call back in the morning. We did not answer because the tech acted was a douche bag. So we called someone else and they were happy to help us. WOULD DEFINITELY NOT RECOMMEND WALDROP HEATING AND AIR TO ANYONE. DO NOT CALL THEM. THEY ARE HORRIBLE. Well at least the people we talked to were. I'm sure not everyone is like that at at Waldrop.

Scott S.

We had problems with our gas igniter, they pressured sold use into getting a new AC unit because our other one was old, but it worked fine. The system they sold us is a piece of crap compared to what we had in our house before, the gas burner has less than half the output as our previous system and the blower is half as powerful, I'm sure will have to use window ac units to cool our house in the summer because the air flow is so low compared to what we had before.

Linda H.

Today is Nov. 19 and it's 7:44 PM. I have been waiting for Waldron all day to do the maintenance on the Over $9000 unit I purchased from them. I have had multiple calls telling me they were coming. At 4:00 PM the call I had said they would call me in 30 minutes to tell me they would be here. I called at 6:00 and was told they were busy and had a lot of customers with no heat. They were the ones that set Nov. 19 for my maintenance which I pay a good bit for. At 6:21 PM I had another call telling me they were going to do me a favor and come in the morning between 7:00 and 10:00. It is their policy to not set a time because they can't live up to the time therefore since I've waited all day I was getting this special favor. The problem is I have a Dr. apt. At 10:00. I said are you telling me no one is going to show up now, I have waited all day. She said if I wanted to stay up till midnight someone would come. Hey gang, it's 7:52 now, what's your bet? Very poor way to treat a customer, don't think I will renew and who knows if or when this pre paid maintenance will take place. Very poor business dealings with a good customer so beware. Linda

Carol B.

Waldrop grossly overcharged me for two easy jobs that took all of twenty minutes to fix. The first job consisted of a shower handle that just needed to be taken apart and put back together again. I was charged $327.00 for this. The second was my garbage disposal was clogged and didn't work. It took him about 5 minutes to fix it. I was charged $170.00. Waldrop Plumbing you took advantage of a senior citizen and that was just wrong. I hope you don't screw all of your customers like this.

Ellen G.

They have been out here 4 times since May 2019. Last Thursday ac blower went out. Called them. A guy came out late Friday afternoon and verified the blower motor was shot on a 6 year old unit. $700+ to fix and that's WITH the warranty. Evidently the new motor didn't get ordered until Monday. Here it is a week later on Wednesday afternoon and it still has not been fixed. I would think that the folks that bought a service contract with them would get some kind of priority, but I guess not. Once the contract is up for renewal, we're done with them.

M H.

The service is pathetic . I dont know what happened to customer service. It was awful from the start I wanted several of my 15 year old units replaced and man they were a big let down. The phone operator or representative was awful and you can tell how phoney she was. You cant give me a time, you can't give me a day well you can't give me service then . I'll take my 4 brand new unit buying self elsewhere thank you. So rude, but the company is losing alot of customers.

Mary B.

I have signed up with this company for the Maintenance plan for two years now. Last year and this year is nearly impossible to get an appointment for the maintenance for the summer and for the winter. This year's appointment they can't even give me a time. Instead they will call me 30 minutes before they arrive. Meaning I just sit home all day and all evening until they call. This is the only day I could get an appointment without pushing the time out to December 22 which is unacceptable.Woman I spoke with was very rude. This maintenance plan is quite expensive. I will never use this company again nor will I ever refer them to anyone.

Ayaz S.

Waldrop installed our HVAC when we built our home. The house has cold spots, warm spots and many other issues with the HVAC. Now Waldrop refuses to come fix their errors. I would not recommend Waldrop as they have proved to me that they are NOT reliable nor are they ethical in the way they do business. Thumbs down for Waldrop!

Chris I.

After calling Waldrop for an A/C issue I had last month their tech arrived at my home 2 HOURS later and began resolving the issue. The tech quickly diagnosed the problem and resolved the issue. Other HVAC companies I called needed 2-3 to even visit.

Liz W.

I am very unhappy with my experience but Toby the plumbing manager won't call me back - he said he would look into my concerns but has not responded to any of my follow-up.