Waialae Plumbing & Construction

Steve M.

They helped us out of a situation that could have been a disaster but instead the knowledgeable and nice plumber by the name of Bill found and repaired a leak we nor the tenant didn't even know existed. Many kudos and mahalos for a job well done.

Malia K.

I had to have my hot water tank replaced urgently as I had a leak. Waialae Plumbing was one of the companies I called. In the end, just because of certain factors, I did not use Waialae Plumbing but I still feel they deserve a shout out. I called them after hours and their after hours scheduler, Sara, took my call and was very helpful and extremely accommodating. And she assured me that the next day they would be able to help me with my hot water tank. Not only that their after hours plumber called me just to check in with me and to reassure me that they would help me out the next day. They offered to come that night but I declined because the leak was slow and I felt I could make it until the next day. Based on their excellent customer service I would not hesitate to call them again.

L Z.

Hands down the worst company I've ever had the displeasure to work with. Completely unprofessional across the board from the lady who answers the phones to the plumber they sent. Had to come back 3 times for the same small job and charged me for all 3 visits. I've never gotten in a fight about a bill like I have with them. In their eyes ""the customer is always wrong"" even if they couldn't fix the problem correctly. And they are expensive. After spending $400 I finally called Little Big Plumbing and they were super good and fixed it for $90.

Diana D.

Great customer service! They are polite and on schedule. Recently I have had both Mana K. and Nate to work on a problem in my kitchen and they both solved the problem quickly and professionally. I would defiantly recommend Waialae Plumbing.

Punahele C.

Best emergency plumbing experience! Bam Bam and scratch fixed my flex pipes quickly and efficently while the water was turned off in 10 units in my building. In an emergency situation the rates were on high side but i guess you cant predict this stuff and no way anyone was going to keep 10 units without running water for the night. Tough situation but Bam Bam made light of it and appreciated that. Wont go to any other plumber for my condo. Kudos waialae plumbing!

Elizabeth K.

The Waialae plumbing crew is super. They may cost a little more but well with it. Scheduling of work is professional & prompt. The plumbers are very helpful & informative. They can pin point the problem of our plumbing situation & correct it

Kelly L.

We had a leak in our ceiling and Waialae sent someone out immediately. They assessed the situation quickly and let us know what needed to be done. At first we thought they might have to cut a large hole in the ceiling but, David saved the day and we only had to make a small hole. I thought it would take a big portion of the day but, they were done within a few hours. Many thanks to David, Roger and Kendall for doing an amazing job with speed, professionalism and fantastic customer service. I will most definitely use them again.

Justin L.

I contacted Waialae Plumbing to replace all shut off valves in my condo (bathroom/kitchen sinks, toilet and washing machine) as well as replace all fixtures (kitchen sink, bathroom sink and bathtub). I purchased my own hardware from Home Depot so that I could get the fixtures that suited me, otherwise you will have to go with what they have in the truck. Just a warning that if you purchase your own fixtures, only the labor is under warranty. They only warranty fixtures that they provide. I was given quote over the phone based on the services I requested. The manager said he would send 2 plumbers and the job should take one day. Well, only one plumber ended up coming and the service took 2 days. Our plumber was Bobby and he did a fantastic 5* job. He was very meticulous and thorough and gave us tips on how to clean the fixtures. He also said that after a few years, if we noticed that the bathtub started dripping, the regulator valve would have to be replaced. The reason I gave Waialae Plumbing 4* instead of 5* was that the manager was not the friendliest person. I give him 3*, but at least the quote he gave me was pretty accurate. Overall, good experience. Before contacting Waialae Plumbing, I did call 2 other plumbers who had good Yelp reviews and neither one returned my call. Guess they don't need new business.

Phuong M.

First of all, I don't know much about plumbing and how to fix the issues...except that it shouldn't be leaking. When we called Waialae Plumbing we were able to get an appointment pretty quick (within the next 1 or 2 days). They fixed all the issues we had and everything seems to be working as it should. We will definitely call them next time there is a leak or clogged sink/tub. They are very familiar with the condo I live in too so that is a big plus.

J Y.

We just moved into a new condo and Waialae is the known plumbing company for the building. They work on the common area piping jobs for the building so we figured we would use them as well. The home inspection found a lot of issues.... leaking sinks, the hot/cold in the shower was reversed, the water lines for the washing machine weren't properly installed in the laundry area and could cause a major leak, and a few other issues. The garbage disposal also wasn't working and the wiring was exposed and dangerous. The guys at Waialae did most of the work in 1 day there are no more leaks, the hot/cold works as it should and the washing machine hoses are connected to a brand new wall-box to secure the connections. The next time they came they wired the garbage disposal properly and since they do construction, we also had them install a light switch and run conduit (due to concrete walls). Kim usually answers the phone and is always helpful and nice to work with. Very efficient staff when you need job quotes or more info. Their hourly labor charge seemed a bit high but I guess its average price in the industry.....and you get quality work with them!