Wackenhut

Denise F.

gravely disappointed. after years and several homes of service they dropped the ball. several un-returned phone calls seem to mean they do not want or need my business.

Steven L.

Wackenhut has been in business for more than 100 years. HOW or WHY ... I have no idea! Wackenhut is a Bosch ABC contractor (Accredited Bosch Contractor), which means they are supposed to know their stuff about Bosch products. Unfortunately, this is not the case when it comes to tankless hot water heaters of any kind. Not only don't they have more than one person who deals with tankless systems, their lone person is not interested in obtaining information from Bosch and/or their representative. Though they visited my home to inspect the proposed jobsite in a timely manner, that's as far as it went. Wackenhut failed to respond to my telephone calls and e-mails ... for several months. Repeated telephone calls to Wackenhut have gone unanswered - except for one instance where the technician said he was busy, and would get an estimate to me by the end of the week. That was almost three months ago. When I call to speak with a supervisor today, I was handed off to the ""girl in the office"" (as she said) ... Mikey. Mikey said she is surprised I hung on for as long as I did, as apparently, most others who call Wackenhut either die while waiting, or go elsewhere. My advice: SAVE TIME, go elsewhere ... they simply do not care. They are far too busy, and have far too much money to want to do a job ... they just don't care!

Christina B.

The service tech showed up on time, was friendly, completed the work, and left it cleaner than we he came. We will definitely be back.