Vortex Plumbing

John P.

My under mounted sink was falling and every plumber I called insisted I could do it myself. I'm fairly handy, but I hate taking a chance on plumbing (or electrical). Vortex was priced similarly to other plumbers, but they knew exactly what to do to fix my sink. They came out, took the sink off, stripped down the old adhesive, and reattached it. In 24 hours they were back to remount the remaining plumbing. With that, all was well.

However, after my sink was reattached I noticed that it was still leaking. The caulking wasn't done well. There were still gaps where water could get through. I chalked it up to the caulk settling, emailed Vortex about the issue, and they were back within several days to reseal my sink.

Except, even after this second time the caulking had gaps. This was pretty frustrating. After doing a great job attaching the sink, they couldn't get the easiest part right. I sent a subsequent email and just told them I was disappointed. Sent a photo of the remaining gaps and told them I'd fix it myself. After $600 to fix my sink, I shouldn't have to buy caulk myself, but during a pandemic I really didn't want people to keep coming in my house to fix something easy that should've been done right the first time.

Tonya O.

Hard to find honest and reliable people now a days. Everyone is trying to make a dollar and take short cuts. Not Deep. He came out immediately for what I thought was my water heater leaking. He immediately told me it was my upstairs neighbors (I live in a condo) and helped me talk to them. My water heater is old so I will be calling him back to replace mine. But I'm so glad I chose to call him. I've called other plumbers in the past and the first thing they ask is how I'm paying. Not Deep. Genuine and caring. Very good service. Highly recommend.

Aj D.

I have had Vortex plumbing out a number of times for various issues. One was a sewer back up annd it was 5pm. Deep came over at 8pm that night and didnt leave till 10pm. He didnt charge us any ""extra"" fee as some people say he does. He is extreamly honest, works around your schedule, and knows what quality work is. He is now my permanent plumbing guy and I will call him every time I need help.

George B.

We hired Vortex Plumbing to install a new 50-gallon gas hot water tank for $2,200. Afterwards the inspector cited 3 violations of City and State laws stating a need for 1) Expansion tank on the water heater 2) Earthquake straps and 3) Exhaust vent to slope per manufacturer specs.
Later Vortex demanded we pay them an extra $500 to correct their 3 violations which they stated were ""add ons,"" and we refused of course.
Everyone especially Seniors (elderly) should be alert for extra charges or ""add on"" fees being assessed.

Abe E.

Deep and James were awesome - friendly, professional, thorough. They did a great job installing our tankless water heater and removing some old stuff, and it was a pleasure working with them. I'd unhesitatingly recommend them for any plumbing job.

Ben L.

It was a small plumbing issue, a dish washer backing up. But it was close to the holidays when I needed it to work, and Vortex Plumbing was able to send someone the next day after I called. 4 Stars for prompt response and scheduling.

The plumber arrived on time the next morning. He noticed the kink in the outlet plumbing and used a hose clip to increase the flow of water through that stretch (he explained that would be cheaper than him replacing the entire plumbing hose). He then uncovered the countertop drainage and push some wire through it to ensure there were no food lumps. Ran the dish washer, and it worked great. But the cost of the hose clip is less than $2, and his actual work time was about 15 mins. He committed to leave the invoice later that day or following day. MIA.

I had an electrician and his trainee working on installing a security camera today. The parts included commercial tubing and they spent a solid 1.5 hours. When I compare both invoices, the plumbing was 65% of the electrician.

In summary, if you need immediate prompt attention, they are responsive. Price vs work effort is terrible. You will feel you have been gouged.

Keith C.

We had multiple plumbing problems and Vortex Plumbing fixed them all quickly and completely. They assessed our situation and sent a plumber right away. In their assessment they told us what needed to be done to fix our leaks and what they recommended should be done to prevent similar problems in the future. They gave us the option of fixing only what was urgent or being proactive and preventing future leaks. We chose the latter but it was entirely our choice. Once the plumber arrived, he was quick, systematic, and considerate in checking off our problems one at a time. In one case the plumber didn't have the exact parts needed but he left and came back with the correct parts within an hour. We have no complaints. (PS. The only reason I give them four stars instead of five is that none of our problems were extremely challenging.)

Rose S.

My water heater broke and flooded the garage the night before Thanksgiving. I called and got many quotes. Vortex gave me a call back right away. They had the best price and they had the availability to come out on Thanksgiving morning. They didn't charge me extra for the holiday. They did a professional job. The new water heater was installed well and works great.

Cindy L.

This is the second time I've hired Vortex, as I was very happy with their services the first time.

Today-Thanksgiving Day with 6 guests staying through the weekend-downstairs toilet clogged and a plunger wasn't working. Turned off the water to the toilet. Someone decided to shower upstairs, which flooded the bathroom toilet. I called Vortex. He came out in 2 hours and quickly found the problem (roots blocking drainage from the septic pipe into the tank). It took him 45 minutes. He has all the best tools, i.e. cameras, etc. and quickly fixed the problem. It was $600 with tax, which is pricey in general, but it is Thanksgiving.

2-3 years ago we had a problem with the kitchen sink clogging. Another plumber snaked it but it clogged a few days later; he told me to find someone with a camera and jet cleaner. This is when I first found Vortex. Again, with all his equipment, he located a nasty, solidified mass in the pipe that looked like concrete, and replaced that section of pipe.

I will always call Vortex for my plumbing emergencies. Thanks Deep!

Annette B.

Dep Singh a plumber-in the Kent area responded to an evening call to resolve an immediate need to clear a clogged drain system in one the units at our 4 plex. He was very professional and obviously very adept with his skills as a plumber. He was articulate and kindly negotiated a fair price for his plumbing services. It was a messy job cleaning the line but he was industrious and left a happy tenant with a resolved plumbing issue.
We will definitely call Dep Singh again for plumbing services. He works for the Vortex plumbing Company. Thank you for your promptness and taking care of business promptly!! I highly recommend his integrity and skills when in need of a plumber. Annette