Visalia Plumbing

Rick W.

UPDATE 8/31/20:
Spoke to the owner. He was very polite. He investigated the incident, called back within 20 minutes and agreed that I was over-charged. They will bring by a cash refund tomorrow. Kudos to the owner. In my opinion this is the right way to run a business. Mistakes will be made but they can be corrected and the damage mitigated.

Quoted me $1600 for eight hours work and 40 feet of pipe. They did five hours of work and 20 usefeet of pipe and insisted on charging me the full price. They said they did not estimate the job correctly!!! They were gone 30 minutes buying parts which they said they would ""be sure to bring"". This little maneuver cost him a lot of money because I was going to ask them to remodeled my two bathrooms. I will never use them or recommend them again.

Laura S.

A breath of fresh air! Called 15 plumbers for a rough quote, just an estimate, simple job, wasn't looking to sign on the dotted line or anything, and Visalia Plumbing was the ONLY place who would provide a quote over the phone.

Multiple plumbers said they'd have to send someone out to give a quote. One place said it would be $65...for a quote! Multiple plumbers didn't even answer the phone during their stated business hours.

5 stars to Visalia Plumbing for excellent customer service, and efficient business practices. Thank you!

Oldridge M.

First time customer here...
Needed a kitchen faucet replacement and David from Visalia Plumbing was able to show up the same day I phoned within half an hour.
David did a great job on my kitchen faucet replacement at a super reasonable price and received a 10% Military Discount to boot!
David was very courteous, friendly, and professional! If I ever need service with Visalia Plumbing again I will request David again, but I'm sure all the service techs are great.
Much appreciated once again David, and AWESOME JOB!!! TWO THUMBS UP!!!
...and to the person [female] I spoke with on the phone at the office, you were super friendly and kind and I thank you for that too. I lost your name on my notebook, my apologies for that.

Nikko A.

To say I'm disappointed, would be an understatement. Wednesday David came out to repair my stepfathers hot water heater. After spending the majority of his time on the phone with another tech. It was decided that the part needed was under warranty. The part was ordered and my stepfather was given a bill for $89.10. Today David again came out to install the part. The part was not the problem, again more time on the phone and telling my stepfather the problem was the unit was not venting properly (the unit worked just fine for 5 1/2 years, and the one before that one, was 30 years old when it was replaced). David presented another bill this time $137.00, and still no hot water until next week.

I'm no expert, but I do know when the pilot on your hot water heater does not stay lit, it's either the igniter or
Thermal coupler. A quick check on Google using the Model # and problem confirmed it is indeed one of the two.

My stepfather is on a fixed income and can not afford, nor should he pay their employees to troubleshoot a problem.

Dan C.

We had never used visalia plumbing before and used them recently. The technician they sent out was courteous, pleasant, and very professional. Would definitely recommend.

John S.

They did a great job helping us with 2 serious problems--and on no notice. Will definitely be using them again in the future.

Mark G.

Visalia Plumbing took care of several problems in my home. Mike gave us a fair bid and followed through with great parts and installation. Very professional, Will use again for sure. Thanks Visalia Plumbing.

Doug M.

Main water line cracked between meter and house. I live in an older home located in the Beverly Glen neighborhood; plumbing is always a concern in these older homes. Fortunately, about a year ago I took advantage of the Water Service Line Coverage offered to me by Calif Water Service Co thru Home Emergency Insurance Solutions. Anyway, I called the Insurance and they immediately had Visalia Plumbing contact me. Nicole at Visalia Plumbing was very pleasant and professional in setting up an appointment for the technician to arrive. She even called me 15-min prior to his arrival to let me know he had been dispatched. The technician, David, was very friendly, professional, quick to repair the broken line, and took extra care around my landscaping while having to dig for the pipe and back-filling the hole after the repair. I was very satisfied with the entire experience and will certainly rely upon them for my future plumbing needs, which I'm sure I'll have with this older home. Great job !!

Dathan P.

Had them come to my house to fix a leaking toilet. Thought it was the seal at the base; however, the plumber stated that one side of tank was loose. Before telling me the price of the work, he asked if I would like him to re-caulk along the base, but he recommended to not just in case the leak was coming from there. I looked confused because I thought the leak was fixed. When he told me that my bill was $150 for literally 10 minutes worth of work, I had asked him, ""So why wouldn't you re-caulk the base for that price?"" He proceeded to tell me that I was being rude. I asked him to leave my house and he proceeded to go back to the bathroom and said he was going to ""loosen it back up so it can leak again."" I really got livid and made him leave my house. What kind of customer service is that? I do not recommend this company, especially if he is the only plumber. I called back the company number and still awaiting a return telephone call.

Brian K.

The company was friendly and came quick to deal with the problem. The only concern was the price....they stated they were on overtime, but the internet said they were open from a certain time to a certain time....maybe because it was Saturday? Not sure, but the problem was fixed and I had no complaints. The technician was a nice guy.