Vip PlumbingOk

Percy M.

Plumber

Unfortunately we can't recommend VIP after our experience with their service. We had a leak appearing by our sidewalk, and Ryan was sent out to find the issue. First he dug outside where the water was showing up, and when the source couldn't be found that way, they brought in a person to leak detect in the home. They found the source under the slab and told us they would have to drill through our flooring and the slab to fix the pipe. We gave them the okay since we didn't have any other choice but to fix it, and work started. Once they had drilled through the floor, they discovered that there were several leaks along the pipe and said it would be even more expensive to fix the rest of it, when the cost was already going to be nearly $4k. After some back and forth, Ryan mentions that it's just a pipe to an outdoor faucet and they could just cap it off instead of fixing the entire pipe if we wanted. To say we were shocked is an understatement. The pipe wasn't even something that affected the water inside the home, it literally only went to an exterior water faucet, which we have multiple of. We could've saved thousands of dollars, not destroyed part of our original hardwood floors and not dealt with weeks of back and forth with our insurance company had he just told us this from the beginning. We weren't even provided the option. He insisted that he told us that before the work began, but that was absolutely not the case and we would've jumped at the option to save that much money, especially since we have another exterior faucet available. For what it's worth, the person who came to help with the work (his apprentice? Junior) was very nice and seemed to actually care about the situation. We assume that's because he was getting paid per hour and not on commission like Ryan. We would not use their service again.

Brock S.

Used VIP plumbing to try to clear a sink drain. All it needed was a snake out, but they tried to say it was the garbage disposal instead. I asked them to snake it out anyways, they did not clear a blockage and damaged the connections to my P-trap, causing a leak. They charged $300 to accomplish nothing.

I called AcesThree Plumbing (405-619-7900) instead, they charged $100 and went in through the roof instead of the sink, saving mess and damage. Please do not use this company, they overcharge for underexperienced work.

Brendan N.

My washer box was leaking water even when I'm the full close position. I called VIP on a Saturday afternoon and asked how quickly they could be there to take a look. They had arrived to my house well within the hour. Gerry was extremely helpful in explaining what I needed done, very friendly, and professional. He had to pick up a part from the store, but even with that trip my repair was completed very fast. I found that their pricing was also competitive with other local plumbers. I would recommend VIP to anyone.

Kim N.

My sewer lines backed up a Sunday. The owner was able via facetime to get me situated so no more water would back into the house to save me money and they were able to come out first thing in the morning. Very professional and reasonably priced. They have my business for home and work. I highly recommend!

Trish T.

So I had a early start to my day with a water leak in the bathroom. Zack with VIP was AWESOME!! Very professional and informative. Got me all fixed up some day so we so why have to go without water. Price wasn't bad with same day service was very pleased. I would recommend VIP for any project you have!! Thank you Zack and VIP!!!!

Virgina H.

These guys are truly amazing. They came out the same day to fix my water heater and the young man was so sweat. I will be a returning customer.

Sable C.

Such a speedy response to my frantic call for help late in the day. A super knowledgeable technician was here the next morning, did a good inspection, showing me plenty of photos of the damage to my drain system. He cleared his schedule and got a team together with all the supplies needed to completely replace my frankenstein assembly of pieces and parts, giving me an efficient and up-to-code system in one day that I am confident will outlive me. The five year warranty is a nice little bonus that few plumbers provide. Great Job, VIP!

Leah B.

I'm giving three stars because they did respond to a email; but when they came out to give an estimate it's $125 just to get them to come,then you get a huge price for a little job .I'm not impressed!
I could see if maybe they drove 30 or 40 miles to get here, but in this case it's only 6 miles from my location! Ridiculous!

Christina R.

Todd and Gentry were great! They showed up half an hour earlier than my scheduled timeframe. They were professional, respectful, and very personable. Todd explained the cause of our issue, how to fix it, and suggested yearly maintenance to help mitigate future issues. I was provided an estimate before any work began and was only charged the agreed upon amount.

I found VIP while searching online. I called on a Sunday and the owner had Todd and Gentry at my house on Monday. This was the only plumbing company that answered my call on a Sunday. I am very thankful for their dedication and quick response.

Chris K.

During recent severe winter freeze they were able to come out the next day, even with the thousands of calls im sure they had. Tech was prompt and did a great job getting me back in service with hot water