Villara

Johnson R.

I needed to purchase two new HVAC systems.

I was referred to Villara Building Services by a well respected friend who is the Superintendent of a large Home Construction Company.

Gary, the Salesman, was a pleasure to work with and Justin, the Sales Manager, was responsive and friendly.

Customer Service is ingrained in the culture of the organization. Employees are consistently helpful and friendly. That comes from the top leadership of the organization.

Villara installed a 3 ton AC for the upstairs and a 3 ton Heat Pump for the downstairs. Also, new ductwork. It was a 5 day residential project.

A problem occurred during the installation.

People make mistakes. That's why they put erasers on pencils.

That's not an issue as I see it.

The response of any Contractor to a problem is where the rubber meets the road. That's when the inightmare can begin.

The nightmare usually begins with empty promises and then you may find yourself alone on a desert island with the Contractor not returning your calls, texts or emails.

I knew I did NOT have legal recourse in this matter. It would be completely up to Villara.

Based on my personal/professional experience and training as a retired Law Enforcement Manager, I have seen horror stories where dishonest Contractors cause tens of thousands of dollars in damage to people's homes.

Some Contractors are not licensed, don't carry Liability Insurance or Worker's Compensation Insurance. If a worker is injured, the Property Owner may be sued.

A home owner who is awarded a Civil Judgment against a Contractor in Court doesn't necessarily mean he/she will ever see a penny.

Villara is a large company. I spoke with Scott. He has been in the HVAC business for over 40 years. He has installed or assisted with the installation of hundreds of HVAC systems.

Within minutes of talking with Scott, my problem was solved!

Scott agreed to address the issue even though I had no recourse.

He said, ""I want to make sure you are happy with our service.""

Troy, Installation Manager, personally oversaw the project. He was very professional and polite.

I was extremely impressed!!

I highly recommend Villara.

Chris T.

2 weeks ago, i had scheduled a service tech to come out today and confirmed via text yesterday, and two hours prior to my appointment start time, I received a call that their tech is a no-show. They asked if I would like to reschedule for tomorrow or friday, so I guess they think people have unlimited vacation days to take? Also, if the tech didn't show up today, what makes them think he'll show tomorrow? I'm sticking with the mom and pop shops from now on.

G C.

Aurelio gets 5 stars. Villara gets 4.5 stars. I had new hvac system installed, (walls/trim were damaged, sloppy cleanup, disappointed). Aurelio arrived later in the day and next morning for repairs. Called Villara the following morning for unexpected issues, Annie and Villara had Aurelio rerouted to my issues that day. Recommended! Villara also sending repair crew for walls/trim.

Teresa R.

We had a problem with our heater and called Villara for service. Alex, the tech who came out, was wonderful! He asked pertinent questions, identified the probable cause and got right to work. He was very knowledgeable, polite and efficient. Great service!!

Renato A.

My past experiences with Villara were not good, but this time was different.

Alejandro came in to fix weak airflow on my HVAC and he found out that it was caused by several installation problems that weren't detected by previous services. He managed to fix them all in same visit. I'm very happy with his service.

Ajay S.

Daniel R from Villara recently serviced our HVAC system and did an outstanding job! Daniel R, was professional, knowledgeable, and efficient.He arrived promptly at the scheduled time and quickly got to work.

Throughout the service appointment, Daniel R, was friendly and courteous. He patiently answered all of our questions and made sure we understood everything that was going on. They also took great care to keep our home clean and tidy during the service appointment, which we really appreciated.

Daniel R, also made sure to test everything thoroughly before he left to ensure that our HVAC system was functioning properly.

Overall, we were extremely impressed with Daniel R, professionalism, knowledge, and efficiency. we would highly recommend to anyone in need of HVAC services. Thank you, Daniel R, for a job well done!

Betsy S.

We had problems with our air conditioning and Daniel Renteria from Villara came to fix it. He was skilled, polite and honest. He knew his business and was just excellent in every way. Thank you Daniel and thank you Villara!