Villara

Mark W.

Horrible customer service. Water heater they installed in my new house is 3 years old and has had issues working since it was in. Now they say it needs replacement but will not do anything. They scheduled an appointment for a manager to come out today then never showed up. When I called they said that I need to have a water test before they show up. They do not want to fix or take responsibility for the equipment they install. Talked to a manager one week ago that was going to help. All of a sudden he no longer works for them. Do not trust them! Two weeks later... no hot water and no responses. Go with another company!

Roc G.

install the new HEAC that I home in October. The main reason to upgrade my system was I needed to balance out the heat in my home. Laura agreed to put a return back in the front room, which would've enabled the heating to be balance. However, halfway to the install, they told me they could not install the return duct. increase the supply and return to the main house and host to fix it, but it didn't work. The main decision to install a new system was to fix that problem in the front room.
now I invested over $15,000 on a problem that didn't get problem resolved.

Very unhappy.

Poor design engineering in the scope of work. Villara didn't do their due diligence to ensure the return could be installed.

The best I got out of it was a sorry!

Stephanie L.

I tried 3 different times to reach them with no response.

Although, I think they did me a favor after reading the reviews here.

Ed C.

The guys that came out were cool, didn't take long, cared for my home, and found no issues with my system (although that in itself was alarming and reassuring at the same time)... charged me $99 for coming out.

The reason for less than 5 stars is the phone folks... making and rescheduling appointments 3 times. None of my choosing, either getting calls the day of, ""oh we have someone in the area today, I know your appointment isn't until later this week but can you be home from 1-5pm today?"", or rescheduling the day before ""unfortunately our technician is overbooked, we will need to reschedule for a later date""... seriously get your act together, either don't over promise timeframes or reduce the number of appointments you book for your tech. I get the more you have, the more money the company could possibly make but if you mess with your customer's schedules so frequently, in the long run, we'll find another company who keeps its commitments.

Daisy R.

Please take your business elsewhere. I have been waiting for Villara to repair my A/C unit since June. We are heading into October and no one has called me or updated me on the status of my repair.

The initial technician, Justin Sahota, said it would take about 5 weeks to order and install the part. I waited patiently for 5 weeks to pass, I called and then was told it would take 6-8 weeks. Again, I waited. I would call to confirm there was movement on my order, and I would only ever get the voicemail. Without any response. At 8 weeks I was told by customer service that it would take 8-10 weeks for the part. 10 weeks was Labor Day weekend.

We are now inching towards October, there is no part. There is no contact, there is no information on when I can expect an update. I don't know if my case has fallen through the cracks or will ever be replaced.

Save your time, energy and money.

Dan K.

As the HVAC contractors of our home they didn't do a quality installation and I've heard similar stories from others in our neighborhood. Maybe this is the builders fault for cutting corners but now about 10 years later the A/C has issues all the time. Their senior techs are good people, if you get one. The younger techs are more sales people than technicians. Their techs sometimes don't have the needed materials to finish the job and need to come back. The prices are all over the place, like $400 to clean the outside AC condenser coil. Scheduling sometimes takes 1-2 weeks for them to come out which is usually when the AC is not cooling correctly in the middle of a heat wave. They waived some of my fees which was nice.

Balamurugan P.

Highly receommeded.recommended I am extremely satisfied with JR's work. He did a thorough job.

Joe L.

It really does matter which tech you get but Payton came out and did the work. I had nothing but negative experience with Villara so far that luckily I didn't have to pay for but Payton resolved our issue in 90 degree weather and we haven't had a problem since. He even came and did a follow up check to ensure everything was still running smoothly. I felt it necessary to update my review since the quality of service will be hit or miss depending on who you get.

Yeahoo W.

First time Villara customer taking advantage of a direct mailing offer for an A/C tune-up for $77 regularly $139. Excellent communication with professional friendly attitude from their technician Giovanni Moreno. His well prepared after service report with photos was thorough and comprehensive. Highly recommended.

Amanda L.

our house is not even 4 years old and we have had so many problems. They have been to our home 6 times and every time something different is wrong and now the it's not working at all. it has been 90 degrees in my house for over a week now and they want to charge us $7000 for repairs that are under warranty . my husband has stage 4 cancer and can not handle the heat. we have called them multiple times a day and trying to get a call back and someone to help us is impossible. We should not be having these problems with a unit that isn't even 4 years old!!! beyond frustrated.