Villara

Bob S.

Living in Discovery Bay at The Lakes, the central heating unit stopped working. The house is four years old. A call to Vallara arranged a service call for the very next day. I was given the service person's name. I was told I would receive a phone prior to arrival.

The next day I did receive a phone call, confirming the visit and estimating 30-35 minutes until arrival.

A company van pulled and I met Rogelio and Renato. They removed shoes and wore booties while inside. I explained the problem and they asked for access to the attic and brought a ladder. They went up and reviewed the issue, spent just over an hour checking the system, and reported a minor air restriction had caused the unit to shut off. They repaired the air flow issue, showed me how to handle the same issue in the future, and cleaned up after themselves before leaving. They offered to answer questions and spent several minutes explaining the details of the system.

Both were polite and professional throughout. The total charge was the minimum service call amount, quoted at the time of the reservation.

I was very pleased with the prompt visit, accurate assessment and repair and the modest price. I highly recommend Vallara and the recently expanded service department.

Brandon C.

Took awhile to get the air conditioning part that was needed. Overall work was completed in a timely manner at a reasonable price due to the A/C unit still being under warranty. Good communication with the install and repair of the unit. Will use again if still under the warranty period.

Gaurav S.

Aurelio is a very professional, pay attention to the request. Will give you the best solution he can. I highly recommend him.

Sri H.

TI was having quite a few issues with my AC and villara home warranty department wasnt helping much. Landon G reached out to me to resolve the issue and within a couple of hours Ray (one of their senior technicians) came and fixed the issue. Thanks Landon for the prompt response.

Ronald D.

Our heating system shut down on a recent Friday with a cold weekend ahead of us. Daniel S. and his associate arrived and stayed into the early evening hours until their work in the attic was complete including the re-engineering and repair of a heating drain system. Daniel was obviously experienced and knowledgeable, a number of issues were diagnosed and he was thorough in his explanation. While it was a new 3 zone heating and air conditioning system, since his repair, the system has never operated better. Also, he has scheduled a follow-up visit to ensure all is good and there are no recurring problems. Great service and service representative Villara!
Ron D

Sean J.

Aurelio came today and did a maintenance check on our hvac system. He was very helpful and explained on what we needed to get done. His explanation was simple for me to understand and he didn't try to guilt me into doing it asap, but mentioned how it should be done soon. He even helped me out with a toilet issue. Luckily it was a water pressure problem that only needed to be increased with the turn of the handle on the wall. Silly me. Very thankful for Villara. Thanks Aurelio!!

Vince T.

Rogelio from Villara came for an annual inspection and identified a few failing parts that needed to be replaced. He ordered the parts and came back today to install them. Great relief to know that my HVAC will not fail in the middle of our first heat wave next year. Much appreciated, Rogelio!

Kihong K.

It is a new home and little over 2 years and they installed heating and ac. It started having trouble after 1 year and got a service and it is not working again. Not happy with customer service too.

Cynthia M.

We just purchased a new home that needed service for no heat! Aurelio came in and found a short in the wiring ! He also changed out our thermostat and installed a whole house air filter system! Professional and knowledgeable about there products!
Prices were very good! We were so impressed with Aurelio that we are having him do our bi yearly service!!!!

Anthony B.

Had some issues with my heater, after making a quick call to Villara they had a technician come out and repair all the issues. Great value and Aurelio (JR) was very helpful and knowledgeable, he answered all my questions and gave me great advice on how to keep my HVAC system running at top performance.