Villara

Cristina O.

We have never made it a year without a broken AC in a new house and system that was installed by them. Never less than a week to get a tech out and they have yet to resolve the issue. Update, this Yelp got them out the next day. Their solution was to try selling me a new system. The existing one has never operated correctly and they have never managed to identify (until this review) the issue from nor repair it. Their solution is to charge me to fix their screwup. At last contact (7 days ago) they were going to ""see what they could do"" for me and have not followed up.

J D.

Do not use this company.

Two year old HVAC, with a freon leak.
This is the second time this happened.

Warranty was up, I called Villara, and I was originally told I would be charged.

This did not sit well with me. So instead, I called around and had a different and reputable company come out sooner.
If the same company did not fix the same issue last year, why would I go with them again?

These are the facts and findings of the reputable company:
1. Corners were cut: Aluminum lineset was used instead of copper. As a result, the system includes both copper and aluminum.
2. The copper and aluminum piping were NOT welded correctly.
3. The repairs from last year were NOT welded correctly, nor was there any mention or attempt to fix the other welds.
4. The current freon leak (just like last year) is happening from these bad joints.
5. More bad workmanship was discovered from scrap pipe that was left over from the first repair. This should have been tossed.
6. Even if the welded joints were not leaking, it is not guaranteed they wont in the future. This is again, due to the poor quality of the welding.
7. The reputable company would not use aluminum, but instead would use copper to avoid this very issue. They quoted me $$$ to replace the aluminum with a copper pipe. That was their first suggestion to me.

I would argue that ANY honest and reputable company would not have used aluminum.
I would argue that ANY honest and reputable company would have made sure of a proper welding job and workmanship.

Given these findings, I called Villara again.
The soonest Villara can come out, is in about two weeks.
That's bogus.
I'm suppose we have to suffer in this heat wave, for something that should have been done right in the first place. For something that should have been noticed and fixed correctly in the second place.

In addition, Villara had the guts to tell me that I would not have been charged if I had scheduled with them in the first place.
That is bogus; let me debunk that:
1. The repairman from last year failed to do a proper weld job.
2. The repairman from last year failed to recognize the other bad weld jobs.
3. They should have known aluminum and copper can be tricky to weld.
4. They showed poor workmanship by leaving scrap parts lying around in the attic.
Given these points, do you really think a Villara repair tech would really identify these issues?
Do you really think they would say, ""Hey this wasn't done right, so we won't charge you"".
I strongly disagree.

As a result, we are suffering. The system is struggling to keep the house cool.
I imagine this has been a waste to our electricity because I have to do something to try and keep the house cool the best I can. Which means I have to run the system and pray that it keeps the house cool long enough.
Regardless, the system struggles, and the house gets uncomfortably hot. This has affected my health: I have felt dizzy from all of this. I have had headaches and had poor sleep quality from the heat.

This is a company of bad quality, they cut corners, and have the guts to claim they wont charge you when I really think they would.

Do not use this company.

Elyse R.

Our new construction build had Villara install the HVAC. The unit stopped blowing air, I called the company and they sent a tech out within a few hours.

The tech (Adan) was friendly and efficient. He found the blower motor had stopped working. He went above and beyond finding the part in a new build nearby so we didn't have to wait for the part to come in.

Wonderful service all around. Thank you to the great techs that provided fast and above/beyond service.

Sue P.

Not a reputable company at all. Installed our new furnace in a new home less than 3 years ago. Furnace went out within two years and came to replace it. Was a faulty heat exchanger which cost us $2,000 to replace a $300 part in addition to a service call to tell us about the heat exchanger for an additional $500. Neighbor noticed smoking from our exhaust pipe on the roof right after the fix and found that rodents-which were there during the service call- had dropped acorns into the vent onto the heater and were ""cooking "" on the heater. Another call, for $1500 , to clean out the acorns and put some mesh wiring over the vent. The repairman noted that the rodents had been up in the attic before, however it wasn't covered in the repair previously.
Today had to have Kamps Propane out because we smelled a propane leak. They discovered that the valve to the heater was leaking-another faulty installation job, but now Villara won't ever service our community. Had to look for another furnace company to fix the problem but they are scheduled out till May. Don't need the heater right now but stay away from this company

Jim C.

This is the worst experience I have ever had with a service provider. Bought a new construction house. Villara had installed the HVAC system. Moved in in December and realized the house wasn't heating. The furnace would run, but no air flow was received in the rooms. Villara came out and said everything was working ""to spec."" Since I knew it was unacceptable, I called another HVAC company at my own expense to have the system inspected. The tech said that the system was undersized for the house, and was a single-stage system that should not have been used in a two-zone configuration. The reason that there was no airflow was because the zone dampers were wired wrong and had shorted out. Villara was scheduled to rewire the dampers. They didn't show up for their appointment. We got rescheduled and they fixed the dampers. Then they said that the condensate drain was not piped properly, so they needed to repipe it. We made an appointment and the guys showed up and said they didn't have the right parts. Another appointment scheduled and they fixed the pipe. Then the guy said there wasn't enough airflow to one of the rooms so they would need to install some dampers. Ordered parts, made another appointment and when they didn't show up, I called and they said sorry it was because of ""a computer glitch."" I have another appointment on Monday which will hopefully be the last time I ever see them again.

Most people can't choose the HVAC installer in new construction. If you are looking for new construction in NorCal, ask who is installing the HVAC and if it's Villara, run, don't walk to the nearest exit. This company has ruined our enjoyment of our brand new house and wasted many hours of my time.

Briana S.

Anthony , our technician was quick and efficient . He found the problem and quickly repaired it. He is very kind and hard working. Thank you. .

Doug C.

Had an issue with our furnace - it was installed in spring 2018 by Villara in new construction. Paid $85 for assessment and given a quote for an additional $750.00 for repair. This included a parts warranty credit for $243 (total $ 1.078) so parts were paid for. I requested a break down of those ""package"" charges multiple times and kept getting the same BS from their customer service and service managers - package pricing is the only way they will quote and no line item info will be provided. Once the one hour repair was supposedly completed, I ended up paying approx. $ 700 for one hour of labor. SEVEN HUNDRED DOLLARS PER HOUR!! Gotta love their ""package pricing"" - icing on the cake is that 30 days after this flagrant rip off, the problem has returned. I'll be calling tomorrow to see if they stand behind the obnoxiously overpriced work. Stay tuned for updates ......

MIKE V.

Was contacted by villara and appointment was rescheduled and they did show up on time. Was rescheduled again due to roofers needed.

Laci G.

I had a clog in my drain to my dishwasher and they came on time and professional and found the issue almost immediately. They were very reasonably priced and I will use them for my future plumbing needs anytime!

Mark R.

I don't recommend this company for new construction houses. I installed my electrical box switches where the electrical plan had shown but Villara plumber workers ripped off all of my electrical boxes where it was in their ""way"". That is highly unprofessional, rude, and selfish for a company to make another trades work harder. The plumbing is all over the place which made it hard for us to install our led housing can lights in the house.