Village Plumbing, Air & Electric

Patty C.

I tried calling the company several times to address the issue, and someone always takes down my messages to "have the customer service agent call me back to address the issue," but I never hear back.

I would recommend using another plumbing company, or at a minimum, getting a second estimate elsewhere.

Lauren L.

These people are idiots! They do not call before they show up.
We requested repair on our furnace and dryer.
The repair man for the furnace told us the wrong thing was wrong with our furnace and if we had just gone with his repair instead of getting a second opinion we would have wasted $800!
The dryer repair man comes the first day and says he has to have a second repair man with him to perform the service because it is a stacked unit..
The next appointment he comes out with a second repair man and they "fix" my dryer. The next load of laundry I do I have the same problem (the dryer tearing my clothes).
Third appointment I made I said to make sure you send out 2 service men to repair my dryer it is still broken. They send out 1 repair man again. So, they then have to try to get another repair man out here. Meanwhile it is 3 pm and I have been waiting since 8am! My dryer remains broken.
These people will waste your time and take your money. Do not use their service.
Don't be fooled by how nice they sound on the phone.

Sean C.

I called them in for replacing a kitchen faucet. They gave me an estimate for almost $400 for labor cost alone. I asked them why the charge was so high, they said it could take them between 3 and 6 hours to do the job. These guys are really money suckers. Avoid them as much as you can. BTW, they charge you $59 for a diagnostic fee if you do not let them rip off you.

Tony A.

Had village plumbing come out to quote seating a toilet (all hardware was onsite) and fixing a small crack in a piece of PVC pipe. Village quoted $750 to seat the toilet and $250 to fix the pipe.

I recently moved to Houston and these prices seemed outrageous to me, but perhaps it's just the going rate here. However the cost of living here is low so it really surprised me.

I ran to a local plumbing supply store and fixed the pipe for $15 in parts and 30 minutes of time. Seating the toilet took another 45 minutes. Honestly, with self-setting flanges installing a toilet is pretty much idiot proof.

Matthew K.

I wish I could leave less than 1 star

Garbage disposal stopped working. Had village plumbing come over to fix garbage disposal. All the tech did was press a reset button, which took less than a minute and they charged me $209 dollars. I really felt cheated and over charged.

Village plumbing will never get future business from me.

Drew N.

I called Village Plumbing because my Water Heater was out. These guys know exactly what they are doing. Jason S is the man! He took one look at my water heater and knew exactly what the issue was. After searching all over town for a replacement piece Jason eventually found one. He told me "It was his job to get my water heater issue resolved today." How many times do you hear that from a home repair person you call out? Thanks again Jason and Village Plumbing! Great company and great people. Call them today!

Tiffiny W.

I called needing some work done based on the superior reviews and word of mouth. I knew what the problem was and when I initially asked for an estimated price over the phone, I was told they could not give me a price. I was told if I needed work the consultation fee of $59.99 would be deferred. That should have been the first red flag. I went ahead and scheduled an appointment and was told I would receive a courtesy call 30 minutes before arrival. I received a courtesy call at 2:00pm, the tech did not show up until 5:45pm. I had to call dispatch twice and the excuses were "the driver was held up talking to a manager" and "he is caught in traffic." So much for courtesy. When I told the tech what the problem was, the company has the tech bring out a shiny binder with predetermined prices which are not negotiable. The prices are flat rate even if the problem does not fit the description of the flat fees. The deferment of $59.99 was still added into my total cost. The company has the techs become very preachy about how "excellent and fair" this company is. I can't fault the tech, he is only doing his job under the direction of his superiors. He was very polite and did not have control as far as the pricing is. The repairs did require a call to management, then the consultation fee was dropped. For a very simple repair this price was high. Had they been more up front with the cost from the beginning and showed up in a timely manner I would consider using this company again. Since it was a poor first impression, I will not use this company again.

Barbara M.

Two nice guys came to replace our kitchen faucet. They were respectful and competent. However, it cost $358 to replace one easy kitchen faucet! It took less than an hour and was straight forward. When I called the company and inquired about the excessive price, they offered me $50 for the next time that they come out. Don't worry. At these prices, there won't be another time. That's a lot of money. I won't be a fool twice.

Melissa A.

Very good experience!
I called them because the main drain of my home was clogged. A technician showed up a few hours later.
He used a snake to fix the problem but he realized the problem was past my fence. He still tried to fix it but the clamp on his snake ended up breaking. He just charge me a simple diagnostic fee and waived the fee for fixing the problem. Problem is now with the city of Houston!

Note: to village plumbing, please make sure to notify about diagnostic fee that is charged of the owner refuses the quote.

Kailee W.

I am soo frustrated with this company. I called with a plumbing emergency on New Years Day and they were able to come out but after spending $750 they left with our problem unresolved. They promised to come back first thing in the morning when it was no longer a holiday but did not show up after telling us they were coming. The following day the same thing happened; they call, they say they are coming out, and then they don't show up. This whole experience has been "mind boggling." Customer service is extremely poor and I am looking to find another plumber to use as I write this.