Village Plumbing, Air & Electric

Kim F.

Dennis & Leo were the kindest guys! Seriously- they were probably the nicest repairmen I have ever worked with and soooo fast!!!!

Thank you to this dynamic duo for changing out my hot water heater in less than 3 hours start to finish!

5 stars!!

James B.

Village Plumbing completed a re-pipe of our home on February 8th. The crew led by Javier, a certified plumber, was performed in a professional manner. The crew worked non-stop each day they were in our home. We were kept informed each day by Javier what would be accomplished. At the end of each day, we had water to shower, flush toilets, etc. While the cost was greater than that quoted, the contract included insulating all pipes that were installed in the attic and a much better warranty on their work rather than the one year offered by other plumbing companies. Village Plumbing proved to be the type of company willing to answer my questions at any point and perform the re-pipe process to accommodate us. I have used this company before for smaller plumbing jobs and have always found this to be true.

Jeana W.

We have a situation with either a bad water softener that needs to be removed or a water filter to be replaced and Village plumbing will NOT give a quote on parts and labor over the telephone...and negotiate their price because we are 5 disabled persons sharing a house all of us are on a fixed income and poor!

David S.

UPDATE: Chris Stephens, the VP of Operations at Village Plumbing, came out to view the work and offered an adjustment to the price. He listened to my concerns and was committed to reaching a solution.

7,300 for a waterline from the house to the water meter. A 4-hour job with one plumber and a dig crew of two.

Just before the cold weather began, I noticed water around the pipe where the water enters my home. I contacted Village Plumbing, having been a customer for more than 10 years. I suspected it was related to my two trees, and I was correct. The roots had wrapped around the pipe and caused a slow leak. I was given two options. They could replace the section of PVC pipe for a little over $1,000 to stop the leak, or they could replace everything from the house to the meter with a flexible pipe, a distance less than 25 feet, for $8,100. I was able to get them to bring the amount down to $7,300. However, I regret that I didn't get two or three estimates from other companies.

I expected that this was going to be a big job, but it only took a total of four hours including the dig crew. Once the dig crew (two guys) finished their trench (about one foot deep), the plumber arrived to do his part. I expressed my dissatisfaction with the price (for which I had already paid half). I remember that in 2013, I had to hire an investigative plumber to tunnel under my house and that had only cost $3,200. Although he couldn't go on record as saying so, it was evident that the plumber felt the price was excessive as well. He made a call to his direct boss, but was told "the price is price." He explained that the price he gave me was the result of him taking pictures, telling his boss what need to be done, and his boss then sending a number. Village Plumbing doesn't give itemized quotes. He told me of a manager above his boss that I could speak to, but when I called, I was told he was gone for the day (at 3:00 pm). I was told that an email would be sent to him asking him to call me the next day. I explained my situation to the person on the phone who called me back a few hours later. She said she had spoken with two other managers who took a look at the job and basically said, "the price is the price."

$7,300 seems to be an excessive overcharge to run a new service line from the house to the meter along with a new hose-bib and emergency shut-off valve. We learn from our mistakes, and mine was trusting a company that I had done business with for many years. I won't make that mistake again.

Mary S.

Absolutely horrible expensive experience with Village Plumbing! They charged $4200 to repair broken pipes that caused extensive damage to my downstairs on October 14th. On November 15th when the contractors were finishing the last 2 days of renovation, another plumbing leak occurred in the kitchen due to failure of Village Plumbing to fix the original issues. Village Plumbing admitted that the first repairs were not done properly and that the supervisor on the original job had been terminated because of his incompetence. They agreed at this time to pay for all expenses for the plumbing repairs and damage to my kitchen, but that did not happen. They made an offer to pay $2500 for damages that totaled $4000- damages caused by their incompetence. So, I am out of $4200 from the original charges and now they want me to absorb another $1500 caused by their incompetence.
Do not use this company!

Cristina G.

They recommended an HVAC system that was too big for my townhome. They didn't do a manual J calculation. They just replaced what was placed in the home by the builder. We then had humidity issues on third floor and when we asked why a manual J calculation wasn't done we were told they don't do manual J's. We had one done and we found out that the HVAC was over sized for the townhome. Don't let anyone install an HVAC unless they do a manual J!! Now we are going to have a whole home dehumidifier installed which may not have been necessary if the AC was sized correctly!!

Kristen S.

Would leave ZERO stars if that was an option.

Called early in the morning and they gave me a same day afternoon appointment. Technician was supposed to call 45 minutes before the appointment.
I never received a call from the technician and no one from their office called me to cancel. So now i have to go another day with my sink issue and rearrange another day at work to accommodate getting a plumber to my home.
They tried to sell me a maintenance agreement, when i declined I guess they weren't interested in doing the work

Do yourself a favor and don't call these folks! their communication sucks!!

I should have read the reviews before booking, don't make the same mistake! the reviews are correct, they are horrible!

Amber J.

Unfortunately, we had a very bad experience. I've been unable to get in touch with anyone from customer care but essentially we were quoted 2,000 to replace our fireplace valve. Another plumbing company came out and fixed the issue in under 45 minutes for $300. Long story short- Be sure to get multiple quotes.

Wayne W.

De Wayne Shaw was professional and quick! He gave me a reasonable estimate of an electric tankless hot water upgrade on the spot. He recommended a great way to save more money with the install as well by placing it downstairs instead of in the attic as I initially figured. A+

Ruston T.

Please BEWARE, we purchased a home filtration system ($10k) from Village Plumbing approximately two years ago. We purchased this secondary to wanting to avoid hard water stains on our appliances as our shower stream decreased significantly. When asked what maintenance the home filtration system needed, the plumber indicated....nothing. We also didn't ever receive a manual for the system.

When our shower stream again started to decrease, we called Village again. The plumber they sent was great, but was unable to help us with customer service concerns....the filter which should be changed was BLACK. He indicated we needed to call customer care and a manager would call back in 24 hours but he HAD to take payment.

We've now called SIX times...each time with the promise that a manager would return our call. We STILL have not received a call from a manager OR received any monetary return. VILLAGE PLUMBING & AIR....you need to take responsibility for poor customer service TODAY!