Village Plumbing, Air & Electric

Wayne W.

De Wayne Shaw was professional and quick! He gave me a reasonable estimate of an electric tankless hot water upgrade on the spot. He recommended a great way to save more money with the install as well by placing it downstairs instead of in the attic as I initially figured. A+

Ruston T.

Please BEWARE, we purchased a home filtration system ($10k) from Village Plumbing approximately two years ago. We purchased this secondary to wanting to avoid hard water stains on our appliances as our shower stream decreased significantly. When asked what maintenance the home filtration system needed, the plumber indicated....nothing. We also didn't ever receive a manual for the system.

When our shower stream again started to decrease, we called Village again. The plumber they sent was great, but was unable to help us with customer service concerns....the filter which should be changed was BLACK. He indicated we needed to call customer care and a manager would call back in 24 hours but he HAD to take payment.

We've now called SIX times...each time with the promise that a manager would return our call. We STILL have not received a call from a manager OR received any monetary return. VILLAGE PLUMBING & AIR....you need to take responsibility for poor customer service TODAY!

Henzell J.

If I could leave zero stars I would. Do not use this company!!! We had a break in our sewage line and were told we absolutely had to replace it.

First of all, the guy told us to "not worry if the guys that come look like they came from Home Depot" (I'm an idiot and expected them to have Home Depot shirts on, didn't realize he was just being racist). I could not regret hiring them more.

They cut 50% of our tree's root despite specifically telling us they wouldn't. When we tried to address our concerns, RJ told us that that we were overreacting and the tree was fine. We had an arborist come out who confirmed that was not the case - ONLY THEN did they acknowledge there was anything wrong with what they did (picture attached). I understand these things happen, but don't tell the homeowners they are overreacting.

They tore up our yard (pictures below). They ruined sprinkler heads. They placed the clean out IN THE MIDDLE OF THE YARD (previously at the the side of the house hidden).

When we asked them to fix it, we were met with continued excuses. We have to hire someone to fix their mess on top of the cost to fix the line.

They filed 3 permits with the city, only one of which was needed. The other two were for inside plumbing fixtures. The city inspector reported that he has seen that done before as a way to charge the customer more and use those permits elsewhere.

Please. If anything positive comes of this experience, let it be this review preventing someone else from having to deal with a similar situation.

Hannah C.

I called village plumbing because I had an issue with my kitchen sink leaking. The plumber told me that I had to replace the entire faucet and that with parts and labor it would come out to 1k. I was shocked by the price when I was unsure what the issue was even after speaking to the plumber. I called another company and asked for a quote over the phone to replace the entire faucet, and they said they could do it for $225. I can't help but feel that the plumber was grossly overcharging me. As a young woman, a lot of handymen feel like they are able to overcharge or take advantage of the fact that I may not be as knowledgeable in this area. Super disappointed in this company and would not recommend.

Kathy Z.

Village Plumbing grossly overcharged my elderly mother who had an emergency burst pipe late at night. $295 just for the late night call and then $800 for a temporary fix to the pipe. Also the guy claimed he didn't have the tools with him in his plumbing van to fix it at the time so he came back the next day yet still charged the $295 late night fee just to turn off her water. Very disappointing. I will never call them again.

Shabbar C.

Had a stuck float valve in the commode. They came to look at it and gave an estimate of nearly $700. I refused to get it done but had to pay the service call charge of $79. They are over rated and way overpriced. Got it done with a local plumbing company for a third of the price.

Morvarid F.

Very angry with them. I called them at 8am and they said they can provide same day service. At 840 I received a call to confirm. I drove out 45 min to my rental property and waited . I called at 1125 , and again at 1245. I was told Gabby will call me back soon. I gave up and left at 330. I received a call at 4 pm and was told I can reschedule. Heck no. So inconsiderate of peoples time.

Jim S.

My company has recommended these folks for years. I was on site for a job were we had hired them for to clear out(hydrojet) a back yard drainage system that had leaves and dirt in it($1100 charge). Before they finished the project they told me that the drainage line was collapsed and they could not clear it, but said they could fix it for $2000.00. After they left, i rented a sewer machine ---pushed it to the point where they said the pipe was collapsed and cleared the blockage out with very little effort. I called their customer service to let them know my disappointment and received NO response. Word of mouth is the cheapest advertising you can get. I have instructed my employees to never recommend you folks again for fear you will take advantage of them.

HJS Monarch Pools Inc. Houston

Tom F.

I had scheduled an A/C tune up and joined their membership plan. I had scheduled the service well in advance. The waited until 2:30pm the day scheduled to inform me they would not be able to make the service call. It is very rude of the. As I made myself available for their technician to fulfill their commitment l. I an cancelling my membership.

Jonathan Q.

SCAM ARTISTS BE ALERT!!!!!

They tell you it's 79 to come out and if they perform service its waived.

HOWEVER

You will be charge over $500 for a 5 minutes easy unclog work (imagine if it's anything else)

Have fun scamming your way $79 at a time until there's no more customers for you to scam.

Best,