Villa Plumbing

Kimberly B.

I'm pretty disappointed with the service I received from Villa Plumbing. Our home warranty referred this company to us, and I don't know why they would do such a thing because now the home warranty company looks bad. I think they need to reevaluate whom they're partnering up with.

Scheduling with Villa was already off to a bad start. The lady who called told us that we could only choose between two different 4-hour windows. Either from 9am to 1pm, or 1pm to 5m. Pretty large chunks if you ask me, which made things inconvenient in terms of one of us having to skip work to be at home. We chose the 9am to 1pm window, but just the day before, the lady called back and told us that they weren't available anymore and had to push us off to the 1pm-5pm window. Frustrating, because now I had to take the entire day off due to this last-minute change.

The plumber who came to our house was nice, but he did not fix our plumbing issues. He said that he needed to order a part for our tub's faucet head and that he would come back in a week to fix the tub. He also mentioned that they would schedule a time with me. I didn't hear back from Villa after that. In fact, I was the one who had to call back and inquire about our status. The lady on the phone told me that she would call me back on the same day, but she never did. I was super frustrated by this point, and decided to call our home warranty back to file a complaint. They then referred me to Beekman's Plumbing, whom we had used once before when we first moved into our house and we loved them. Sure enough, Beekman's came out and fixed our problems asap, and we haven't had any trouble since.

The funny thing is, on the day that Beekman's arrived, Villa Plumbing finally gave me a call back and said that they wanted to schedule 2 weeks out. I literally laughed out loud and said that we already had another plumber come out and fix everything. I just thought it was funny that they finally called me back (after 1.5 months, btw) on the day that we had another plumber come.

Anyway, I hope they will read these Yelp reviews and realize that they need to change a few things in order to get business. It really isn't that hard to follow through with what you promise your customers, and to deliver your promises.

Trent T.

Had a leak in my master bedroom. AHS sent Villa plumbing out and they cut several holes in my ceilings and walls to try and isolate where the leak was. After 5 holes they found the leak in my master bedroom where I had recently had hardwood floors put in and the installation crew had put a nail into the cold water pipe!

Villa told me that AHS would cover all the wall holes except the texture and painting. After he left AHS said they would not cover that. Villa patched my cold water pipe but the job was not to code and the plumber made a straight pipe into a weilding nightmarish S curve so that I couldnt safely lay drywall back over the pipe! He also burnt the plastic seal on the baseboard and burned a hole in the baseboard with his torch causing even more damage.

Several calls to AHS to have Villa come out and fix this job and they steadily refused to make it right. Avoid this place at all costs!

Hunter E.

This was a home warranty call on a leaky toilet. The toilet had a very tiny leak... not a big deal.

This gruff plumber with a bad attitude showed up who clearly hates his job. He instantly starts complaining that there is a problem and he is going to have to break the toilet, which wasn't true. He ends up pulling the toilet without any significant problem. He decides it is too big of a job for him (2-3 hour job), and just picks up and leaves without even cleaning up his mess, and leaving my family of 5 without a toilet. When I ask how long it will take them to return, he says 8 days. Clearly, this is unacceptable, and I am able to negotiate it down to 5 days. Still, it is hard to understand how he can show up and not be prepared for a 2-3 hour job.... what home repair takes much less than 2-3 hours? Answer: not many. I guess he expected it to be a 20 minute quick fix???

So basically, he wasn't prepared to do much of anything except leave us without a toilet.

P.S.- I am an Architect with many years of experience in the construction industry, and I know bad contractors when I see them... these guys are pathetic.

Mortimer C.

Called them for an appointment lat eat night. a Gentleman answered and scheduled me from 12 - 1 for a plumber to come out and solve my issue (Major clog) and that I'd receive a call before the 12 - 1 appointment.

By 2pm I was getting frustrated and used my phone to redial the same number. Girl answered and told me they didn't take calls that late and they don't schedule from 12-1. They were also booked for the entire week. What a complete waste of time.

D L.

They really deserve a ZERO... DON'T JUST LOOK AT MY REVIEW, THEY HAVE A LOT OF BAD REVIEWS ON YELP.

I was referred to them by our home warranty company. What a huge joke that was, I called the home warranty company on Tuesday, Villa Plumbing never called me back until Wednesday. This company never answers the phone (I tried to call them several times) your put on hold listening to music and then after several minutes you get transferred to a voice mail system.

Finally they went to the house on Wednesday but could not replace the hot water heater until Monday! REALLY - Monday??? A plumbing company that does not have hot water heaters in stock??? How Funny?!?!

Plus they want to charge another $200 to install a hot water heater which is under warranty. THEY ARE HORRIBLE, NEVER USE THEM!

Tracy E.

i had a good experience with Villa Plumbing. They responded fast to our request and snaked our drain quickly and professionally. I would do business with them again.

R S.

Stay away from Villa plumbers!! I wish I had read the reviews before, I would have fired both my first american warranty company and their puppet plumbers'Villa Plumbing'

After 15 visits by different other plumbing companies the first american warranty sent the worst plumber and most dishonest people I have ever come across 'Villa Plumbers'. Contrary to what I read above both Jacob and Stella are extremely unprofessional and dishonest. If a toilet is not running in the last 3 months of course its broken but they were unable to resolve either the issue or get it replaced and in their last visit made up a story that 'a foreign object' known as baby wipe came out of the toilet. Well I have a 5 year old toddler no baby that I use the wipes anymore especially down the flush its a broken toilet why would I further spoil it. He did not bother to tell me anything after declogging and saved his back and inefficiency by making up a story only first american insurance company can buy. Also lays the blame on my finely working drains too. When my other toilets also connected to the drain are doing great . Not once does he mention anything to us. They think we are fools..its not about not being able to complete a job its about lack of ethics and sincerity by them, What more can you expect from the american home warranty and their nexus. I am counter claiming by independent review of my bathroom and drains will never recommend this warranty company and Villa plumbing to anyone.

Please spend the money and save your time. It was better if I had put in my bucks and got a brand new toilet instead!! good learning..please learn from our mistakes!!

Hank L.

Thank you for making me spend $60 on a plug and good trap! My plumbing still leaks. American home shield keeps telling us they will call us back and never do. We are waiting for out reimbursed $60 from the plumbing. Still hasn't arrived. It took 2 people to also tell me that my oven top needs to be replaced. The first guy had no clue and the second guy had a better clue..he said it was unfixable. Fine, American home shield said they would call with an estimate withing 24 hours. four days later...we called them back! American home shield should never be used. nor should Villa plumbing until they get real plumbers that care about their job, and care that they have a job!

Peel D.

Usually I don't give such a low rating but I can't provide any better rating for this folks.
My warranty company assigned the water leak problem to this company. They were supposed to show-up in the morning between 9-12 but after waiting till 12:30, I had call them to know that they will reach after 1:00. Finally they showed-up and I felt like they are more interested to collect their check then fixing the problem. In this case they could find that the leak is few inches away from the foundation and is not covered by the insurance. I am fine with that but he insisted on fixing it outside the warranty for $250. I refused and got it fixed from a local plumber for $75.

Lauren E.

a few bad experiences with them. they seem to think that it is OK to make large holes in your walls and ceiling in the name of investigation, even when there are no signs of moisture in the area!! and then leave you with gaping holes and a big mess. it seems that they are quite excessive in this technique of investigation without any concern for your home. i will not use them ever again after i experienced this 3 times with them.