Viking Plumbing

Genn M.

I hesitate leaving negative reviews for a business as I know people have off days, but my experience with Viking irked me enough to leave a review... I called Viking because of the positive reviews I had seen and was looking for an honest company to fix our water heater. The person who arrived at our house approached the door without a mask (during a pandemic) and stated ""I'm a republican"" for his reason why he wasn't wearing one. No joke. He advised that the element had gone out and recommended replacing the water heater altogether. We got a quote for just replacing the element vs the whole unit and opted to just replace the element-- Covid has hit us hard financially. We got a call about an hour later that the specific elements for that model are no longer manufactured and we would need to replace the whole unit. After asking about financing options, I was passed on to a manager (maybe owner?) who was nice on the phone and said he would email me options and asked me to call right back with a decision. I returned the call only to get routed to the office where they scoffed and said that person had left 3 hours before and wasn't available. I had to argue that I just spoke with them 1 minute before, then had to wait for them to email the manager before getting a call back. I happened to miss the call as I stepped away from my phone for 2 minutes. He left a voicemail stating to call him back-- but also said ""I hope Vince made it clear he wouldn't be able to get it done until next week"", after he had promised it would be the same day, or the next day. At that point I didn't want to give our money to a company we felt didn't respect us or our time and went with another company. The other company did, in fact, locate the elements we needed, so I feel Vince was dishonest about that. In the end, we paid less with a different company, got better customer service and were taken care of within 5 hours of calling on a Saturday.

Sandy R.

Not impressed. Sent out a junior guy, thought all they were looking at was the sink drains. Said they would get back to us with a bid and never heard from them again. Would not recommend them very disappointed.

Jen A.

Viking Plumbing is THE BEST!!!! ESPECIALLY DON! He is the man! We are Don's customers for life! We bought a house and our hot water heater went out. Don came over on his day off to help us. We had many issues to get through before it started working and Don was so amazingly helpful. He was there for us night and day and he really cared about us... which was my favorite part. He worked with us every step of the way until it was fixed. Like I said... he was there for us night and day. He now has customers for life! I would not dream of going anywhere else for our needs. USE HIM / THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Shellie B.

2 honest, professional and polite gentlemen came out the same day I called with a drain issue in my master shower. It turned out I just had a very clogged drain and didn't need anything more then the grate cleaned. They said no charge and I offered to at least pay for a service call. They wouldn't accept it !!! I'm new to Idaho and I have to say I have never had any poor service experience from any company. So not used to that based on where I came from !!! I love it here in Meridian If I do have any future plumbing issues you can bet this will be the company I call !! Thank you You made my day

Jennifer W.

Had great interactions with Viking Plumbing from start to finish. Ron picked up my call and easily gave me a service time and potential cost. Don and Austin visited, did some problem-solving, and eliminated my fears over worst case scenario. They were super-friendly and professional. Will definitely call them in the future!

Brian S.

Benjamin and viking plumbing was amazing on a very difficult clog. Great rates and Spent time and patience and got the job done right. Still had smiles despite the spider webs! Thanks dude! : )

Faith B.

We had a pipe burst under the house. Quick response time. Pipe was repaired quickly. Serve guy also gave us an estimate for a complete re-piping and then encouraged us to get another, awesome business practice.

John R.

Caleb showed up on time and fixed my problem quickly. I'm no expert, but his prices seemed fair, and he even made a few adjustments. (minor) to a toilet which wasn't part of the job, and didn't charge for it. He's friendly and chatty (but not too chatty!) Yes I'd recommend him, and actually will be calling him for another project today.

Lynn V.

I have worked with Viking Plumbing on several projects in the past for which I received great service. Unfortunately, today I had to work with Caleb Case, the owner of Viking Plumbing, and it was highly unsatisfactory experience. He was late in arriving and did not call to let me know. That adversely affected my arrangements to let him into the house. I asked his office to have him call me when he arrived at the home since I could not be there to talk to him while he was working. I had several questions about adjustments on my water softener. He never called me. Later when I called his office to find out what was going on, the receptionist transferred me to Caleb Case, who by that time was back at the office. I attempted to ask my questions. Caleb responded to my questions in an extremely patronizing manner basically suggesting I was an idiot if I could not figure out the settings on a water softener. I reminded him that I am not a plumber nor do I plan to become a plumber. That is the reason I spend a lot of money to hire a plumber for their expertise. Caleb continued to speak to me in an unprofessional, patronizing, offensive, and derogatory manner. I asked him to transfer the call back to his office staff immediately. Instead he hung up on me. When I made repeated attempts to call back, all I got was voicemail. After this disappointing experience, I will NEVER use the services of Caleb Case or Viking Plumbing again. I recommend the same to anyone else who values professional courteous service.

Tyler M.

Our neighbor had recommended these guys so we gave them a call. They came out the next day and unclog our kitchen sink. They were very professional and did a great job at a good price. I would defiantly recommend them to family or friends.