Vietzke Trenchless

Shea S.

Vietzke was the sewer scoping company that our inspector used, and was very happy with their service. Scope was full of tree roots, so called the manager Danny to discuss our options and he took time to thoroughly discuss what he saw on the video and what we should do. We had them out again to hydro-jet the sewer line and they did a great job. Discussed the results with the manager again and felt good about how everything went. Fair prices, friendly and helpful service, and appreciated getting the scoping videos included.

Karissa W.

AMAZING! Our basement flooded Friday evening and we were worried about not being able to use our water upstairs for the long weekend! They had Brad out within an hour and he blasted all the tree roots out of our clay pipes, and we could see all the work being completed on the camera! For any homeowners I highly recommend their prompt, professional, and efficient services !

Jan J.

Don't hire them. The guy they sent out to my property took three days for a four hour job, he left multiple times. He never came back and actually finished the work but they had no problem billing me for three full days of work. Spent three months arguing over the bill before they finally looked at the hours on the machine and the messages that the guy kept sending me telling me he was leaving again. What a waste!

Tarrah D.

Horrible experience!! Redid my pipes 2x because they did not do right first time! They still did not do it right the 2nd time, but we were not gonna have them back in our house!! Over it!! 3x walked mud through our whole house. Not once did they wear booties. Ruined my carpets, did not clean it up at all!! $10000 and utterly disgusted!!

B R.

My offer on the house was accepted and I had a very limited amount of time to get inspections done. Vietzke was a dream to work with. They were out on time and provided a video of the sewer scope. I was so impressed I called them again as I was confirming renovations for sewer line locations. Again, fair pricing, perfectly prompt and great to work with. I will not hesitate to call them again when I need to install new sewer lines and connections!

That B.

My review is from several years ago, 2009 I think. Another company who also does camera sewer line inspections came over to do a free estimate (knowing that most houses were built with Orangeburg pipe, and when its functional life was coming to an end based on the year of construction which is in the public records, they sent us a postcard for a ""FREE estimate!"" --- so we said why not).

Not surprisingly, they found that our sewer line was starting to show signs of giving out. The estimate they gave seemed incredibly expensive (to me at least). We asked for a couple days to think about it and called Vietzke, who came and did the same inspection and found the same issues, then quoted a significantly lower price. The first company stopped answering our calls after we had a couple of questions about the prices on their estimate, so we went with Vietzke who were in and out in a couple of days. They actually did what they promised, in the time they promised it, for the price they promised. It was pretty cool.

I'm writing this now because I just recommended them to a friend who is dealing with a burst water line.

Susan M.

This company was a pleasure to do business with. They were completely on top of everything -- from making the appointment, answering my questions, keeping me informed before and during the job, and doing the work itself. Brad was super hard-working, efficient, and knowledgeable. Their equipment was superior to others I'd worked with, and the job was done quickly and comprehensively. Very highly recommend.

Andrew S.

We recently contracted Vietzke to burst and replace our 1955 vintage ""Orangeburg"" sewer main at Manito Presbyterian Church. It was a big job and Vietze was the winning low bid, by quite a lot. Things got more complicated once the digging began - there were several wye fittings in the cast iron pipe, the Orangeburg itself was hard to find, and the water main was leaking from years of deterioration. It looked like swiss cheese.
Vietzke quoted a VERY fair price to add the new water main to the scope of work, and they got on it FAST. Since there is a school attached to the church, the crew agreed to do the water line work after school hours to minimize headaches for students, parents, and teachers. Many kudos to Nathan and his crew, including Chris and Patrick to name a few, for their total dedication to doing the work quickly and correctly. This, in spite of cold weather and dark afternoons, was their top priority. You really have to admire these guys - they live their job even when things get tough going.
Probably most important to the church and congregation - never once did Vietzke come off their quote bid, nor did they try to play games with the scope of the work. They did what they promised they would do, they always communicated with us, and they really did the job right.
Oh, and at the end, a giant mountain of excavated dirt and boulders which temporarily occupied our front lawn on 29th Avenue, suddenly disappeared on the last day. It almost appeared as if they had never been there...but I assure you that they were there.
Two thumbs up to Vietzke!

Wendy T.

Absolutely amazing service and pricing. We called Sunday morning as our basement had flooded at 1:00 am. They were at our house within the hour. Brad was professional and completed augering out the pipes and using the camera to explore the issues in a timely manner always considering the cost to us. He fixed the problem and was done in an hour. I would highly recommend using this company again as the others we called couldn't come until tomorrow and the price was much higher. Brad the technician was fabulous.

Virginia K.

(COST: $7,500) My 93-year-old grandmother who lives on a modest, fixed income experienced a sewer-line collapse, and so we turned to Vietzke Trenchless for a pipe-bursting replacement. Before the project started, we were informed that she had to pay T&M (time and material) door-to-door. We were then warned that there was no way of knowing what physical obstacles might be encountered on the property which could add to the total hours. This, of course, is something that we naturally, fully accept, but when hours upon hours were then totally WASTED for apparently no reason other than sloppy, inadequate preparation, inexperience, lax supervision and a seeming lack of common sense, we feel it was wrong that she was required to pay for that. Is it unreasonable to expect a company to know how to do its own job after over 40 years working in the Spokane area?

While discussing this over the phone afterward, we were informed by the Account Manager that home owners are not allowed to micromanage the workers, which of course we respectfully did not. But then, later in the very same conversation, we were essentially blamed for their own lack of common sense which contributed to well over $2000 of ridiculous waste, all of which the owner, Paul Vietzke, himself, then personally passed on to my grandma despite the Account Manager's assurance that it would get worked out. The Account Manager later said, ""It's my boss. What can I do?"" (Well, isn't that a clever trick?)

I found out five days later that the two guys my grandma had been sent were newer, less experienced workers. (The newly-promoted lead worker, himself, had less than two years experience.) It seems apparent now that, because she was paying time and material, her project was being used for unsupervised training purposes. Someone in the industry I later spoke with said, ""That sounds just like something Paul Vietzke would do."" I sure wish we had known that about him beforehand.

The junior-workers they sent out were really nice guys who did a terrific job with the actual pipe bursting (a perfectly straight, 95-foot, 30 minute burst through orangeberg which went smooth as butter). It was the prep and finish that were a wasteful joke. The lead worker repeatedly apologized and even offered his assurance that they were not deliberately trying to ""look like clowns"" or ""pad the bill"". He said it should have been a simple, one or two day job, not four. Yet, they kept quitting early due to inadequate preparation and so my grandma was also stuck paying literally hundreds of dollars each day for their travel time door-to-door.

If this had been a bid job rather than T&M, I have a strong feeling that Mr. Vietzke would have ensured it was done right and efficiently by experienced workers in just one or two days to guard his profits.

At the beginning, I was enthusiastic. I even cooked lunch for the guys, but as the ridiculous fumbling around continued, I became more and more uneasy & anxious and finally depressed by the end of day three. Throughout it all, I had held on to the hope that this was a company of experts who must somehow know things that I didn't and so had good reason for their wasteful choices that seemed so lacking in common sense. (After all, what does the average person like me know about the sewer line replacement business, right?) Well, now I know, we were not in good hands. $2000 is a lot of money for my grandma to just give away with nothing at all to show for it.