Victory HVAC

doug b.

We had a poorly designed original piping install for our whirlpool tub that was discovered as we are doing a DIY bathroom makeover. The two techs sent over did a fantastic job to move the pipe where I wanted it and navigated some tight corners to do so. Guys couldn't have been more thoughtful or diligent. Great experience

David W.

Victory installed our Mitsubishi heat pumps and we agreed on a time for annual servicing this spring. They then refused to come to service the equipment they installed saying that their service area had been reduced. Bad customer service.

Neal F.

We moved into a house over the winter in 2020 and when we went to start our AC recently this summer we realized that the condenser was broken and we needed a new condenser and coils. I called a few places for quotes and Victory's quote was pretty much the same as other company's prices, but they use Bryant brand products which get great reviews. The person from Victory who came out to look at what the issues were and quote what work we would need done was very knowledgeable and friendly so I decided to go with them. They did a great job, and everyone working was professional and friendly throughout the entire process. The new AC works great and the install work looks great. I'll definitely call Victory again for any future HVAC work and maintenance and would recommend them to anyone.

Rick J.

We had Central Air installed a few years back by Victory, they were excellent. So I called them to do some plumbing work on a bathroom update. I had to correct a number of things and was charged a very large amount of $$. (paid for travel time both ways, breaks, lunch, and trainee, the main plumber left for 2 hrs to get parts and left the trainee to stand around, why not send the trainee??) They sent a trainee that we had to pay for, cigarette brakes every 30 minutes. I would not recommend for any plumbing work. So very disappointed with the company.

I had to fix a pipe alignment, angle to a drain pipe (0 Deg), and the pipe hangers were attached to the studs so that the plasterboard would sit on the hangers. Also, no water added to the new shower trap so gasses were coming into the house. Not happy at all. I am not one to complain so take heed to this warning.

David F.

Don't do it. Call somebody else. No more because I'm still sitting here with a broken heater. I'll say I've used them before too install a 2 similar units at work and it was a freaking hassle to get them installed correctly, but it got done, eventually, because I have close family who works there. So I called them to come fix a BROKEN unit at my house that they had a sticker on and I can only assume they installed. After 3 messages and about 6 weeks I get a nice person on the phone who books my appointment FOR A REPAIR. She quotes me a price of 99 per hour plus parts or something like that. The dude shows up and tells me it's 240 flat and before he does any thing and that I need to sign a maintenance contract and maintenence will be free. I sign it. He gets to work cleans some filters etc. I fill him in on the situation, it isn't working. He pretty much tells me there's nothing he can do, and he didn't have the proper tools, and besides he's there for a maintenence call. WTF. You come to fix a thing and don't bring tools! He washes the filters and leaves with the heater still broken. So now I'm out 240 and still no heater. After fuming for a few days I decide to call the office and ask WTH. A fella calls to me back and tells me this unit didn't make heat (its called a frikkin heat pump and strangely it worked last year) but it can't be repaired during the winter anyways. Then he tells me I was over charged by the tech and he's gonna give me 60 bucks back of my 240. Ummmmm he didn't do anything I want it all back. After a few minutes of a price haggling circle jerk I got frustrated and hung up. I found a guy with a better price who isn't afraid of the cold. This whole company is a jack fest stay away

Cindy S.

I can't recommend Victory Heating and air conditioning enough, They are highly qualified. They replaced my heater and central air condition and brought all my units up to Code. Cody and Adrian are top notch and profession. Steve, The electrician was awesome also too. I can't say enough about this company , I'm glad I used them for my services. They are the best! Don't use anyone else. Excellant service!
Truly,
Cynthia S. of Franklin,ma

Anon S.

Shouldn't be called HVAC business. A polite person answered the phone when I called & I said I needed routine oil burner / boiler maintenance and I was told, ""We don't do boiler maintenance. Try asking whoever you buy oil from."" I CONFIRMED that I had the right number. They must like A/C work but no sign of why they have ""heating"" in the name. Put them in some other category. Waste of time if you want heating / hot water service.

Vinh T.

Feeling frustrated with this company. Purchased a Mitsubishi ductless Heating & AC unit from them about 2 years back. Been running fine till this summer, and the unit constantly shuts down at least once a week. A service lady came out the first time and said she had tighten a lose hose and was running fine Two days later, the unit died again. I called the office and they said they will need to order a computer board to replace, and I won't be charged because it's under warranty. They came and replaced the new board, but it still died within two days again. Now the kicker is that this time I have to pay @$824 for a 2nd computer board replacement, ""not under warranty due to power outage/blackout!""
Sidenote: the electrical system at my home has not be altered, added or changed in anyway since the unit was installed.

I suspect they are trying to squirm themselves out of this situation by passing the buck to the customer, instead of facing the reality that the ""Mitsubishi unit"" could be a piece of crap! Stand behind the product your selling, either fix it or replace the whole entire unit. Don't blame it on something else to make an extra buck.

BBB is next!

B F.

This is an update to my prev review. Victory did send the check (still was 3 months late) but they sent it to the wrong address. The address i told them specifically NOT to send it to. So they did send the check and this is finally resolved. Trying them again for my central AC this week. Will write a review after that visit. Hoping it will be good!

Andrew F.

Called because my wife and I are interested in getting a propane powered tankless water heater to save some money. I already called my oil company and another private company to get quotes on the appliance as well as the cost of installation. These guys were close and had pretty good ratings so I gave them a call. the website says ""Schedule service or get a FREE QUOTE"". That however is a lie. When I spoke to the sales department, they stated that having someone come out to give me a quote on the work would cost $99. Huh? what happened to the free quote? ""well, if you decide to go with us we have the ability to waive the fee"". So if you're like $500 more expensive than someone offering the same service, I either go with you or lose $100? Sorry Victory but that's garbage. Maybe you got burnt by some people just trying to use you for a quote to lowball someone else, but this policy is ridiculous. pic of the website for proof. I have never and will never give my business to a company that charges for estimates.