Victor James Plumbing & Heating

Genie G.

I've unfortunately needed to use this services of this excellent group several times over the past 2 years, once in an emergency situation when my hot water heater decided to retire and flooded my first floor. From my first encounter with Denise on the phone, to visits from Victor, Matt, Joey and most recently, Adam, ALL of my experiences have been extremely positive. This group is very professional, friendly and always willing to help. I've always been comfortable having them in my home. They are clean, respectful and often have offered suggestions or tips I would not have thought of. They explain what they are doing and why and I appreciate that the guys never talk down to me because I'm female. I would highly recommend them to anyone who needs plumbing services. And for those who complain they are pricey...I say, you get what you pay for in this town. This group is well worth the money every time, unlike others in the area!

Barry F.

Most of the time they are fair but expensive. But on our last visit they cleared a blockage in our basement drain to the sewer system for $800 and when it recurred in 2 weeks I was told that their drain clearing work isn't guaranteed and they really don't do drain clearing. They recommended another company. Very disappointed since we have been very good customers

Michael R.

I've used Victor James Plumbing for about ten years, and have been happy with their work.
From basic toilet installation, to floor removal and leak repair, Jim and his associates do quality work and
are friendly and helpful, as well. If I don't feel like doing it, or don't have the skills, they are who I call.

Brian M.

Our toilet developed a phantom flush. It would flush itself every 3-4 minutes. Not a full flush, just a bit and then refill. I knew what the problem was, I just couldn't source the part needed to remedy the problem.
After striking out at the hardware store, the plumbing supply shop and failing to solve the problem using a universal part, I decided to take the plunge (get it, the plunge?) and called Victor James Plumbing. They were local and I like to support local businesses.
They assured me they'd have the correct part for my toilet and explained they had a minimum service call charge. I was so tired of hearing the flushing that I was willing to pay $100+ for service call and part.
When they showed up (late), they fiddled with the toilet for 5 minutes and after a call to the boss (who evidently is the actual plumber (the two who showed up were only plumbing technicians), handed me an updated estimate-for replacing the entire toilet, to the tune of almost $900!!!
That was their solution to a problem that required a $10 part. So I sent them on their way agreeing to pay the minimum service charge (and kicking myself for providing my credit card number when I made the appointment).
I then discovered they charged almost $200 to my card (more than double the original estimate). Needless to say I wasn't having that. I called and complained and told them I was going to dispute the charge. After a rather unpleasant exchange, they agreed to issue a refund - still charging the minimum service charge. Later I found the part online for $12 including shipping and did the repair myself.
The take away? Either Victor James Plumbing has an inept plumber, or they are just crooks.

Robert M.

Did a great job replacing my hot water heater. Covered all of the floors to prevent any damage. Also a week later, they identified a billing error that would have cost me $700, and corrected it. This was really great, considering I would never have known.

Tommy C.

I wish it were possible to give 10 stars!! These are great people to work with! We called a few places before deciding on these folks. Denise at the office was very kind from the moment she picked up the phone it didn't have the feel of a business call. First impressions matter to us and Denise really wanted to help! She was patient with us, informative and knowledgeable about the work that would need to be done. Matt, the plumber, was prompt and professional. He explained all the work that would need to be done prior to starting. He was in and out in a timely manner. Matt is truly a master of his craft. If there's anyone in the area I could recommend more than others it's Victor James Plumbing. One of our neighbors actually used them the same day we did.


P.s. I saw one review in here that gave them 3 stars for being a ""Trump Supporter""?! Are you KIDDING ME?! Just to be clear we voted the other way but that doesn't sway who we do business with. It shouldn't influence who we you business with either. Yelp should take that down.

Steve S.

Came home from work, heat not working at 8:30 Pm . Called the office, Jim (the owner) was out within 20 minutes. Seriously can you beat that? Don't use anyone else. Top notch service!

Sylvie N.

We had a bad leak there was water leaking from the ceiling in the room under the bathroom, looked like a disaster. The technician who came seem to be very experienced, he carefully measured everything to pinpoint the exact origin of the problem and repaired it with a lot of care and explained everything very clearly. Recommend this business and will use again in the future.

Stephen S.

Jim(the owner) is a dishonest person, with no integrity. His plumber came out and used the standard pricing guide (designed by Jim) to give me a quote. Jim was unaware I received a price already from one of his guys, and came to my location upon his request. I thought he just wanted to size up the job before they started but he quoted me again! This time he was almost double what I was originally quoted by his company! I said, ""I was already quoted $800 by you guys a few days ago?"" He then said ""Ok that should work"".????? What was he trying to do here? He was trying to take me to the bank. He is extremely passive aggressive too. Since then his price has again gone up, and when my wife asked for an explanation he de-graded her and hung up the phone.He was an hour late for our appointment and when I confronted him about it and told him I didn't have much time because I was already late for work, he didn't even acknowledge what I said. Jim, the owner is extremely dishonest. It's unfortunate because I had small jobs done by his guys in the past and they do a good job, but I can't do business with owners like this. Beware of Victor James Plumbing owner, Jim. It's safe to say that eventually word will get out about him.

Marie A.

Excellent service by Victor. Able to get an appointment in less than a week. Courteous, explained work needed well, comfortable having him in my home. Did not compare prices but price given seemed reasonable. Performed work needed the same day. Would definitely use again.