VETSBuilt Contracting

MissBiology B.

Unfortunately we had an awful experience with these guys August of 2018 and I definitely would not recommend them. It began very well with them seeming to understand everything we needed but the delivery was sloppy and thrown together. We had to deal with them for 4 months for a small project, and things just went from bad to worse.

The end result was an awful sloppy job on our small bathroom that we still have to deal with on a daily basis. The initial work had to be redone and the second time around was still badly done. Our shower still pools and does not drain properly. Some of the work was left unfinished because it took them 4 months (I was originally quoted 2 weeks). I desperately wanted them out to my home at this point. Yes, I was angry and extremely frustrated with them (and I'm not the type of person to complain much). This brief review doesn't begin to cover the nightmare experience we went though in dealing with this contractor.

I'll leave it at that, listing all of our issues would result in several pages of text. Although it is several months later, I wanted to do my duty and leave a review as a warning to others.

Update of review:
Response from Business:
Comment from DJ J. of VETSBuilt Contracting
Business Owner
5/14/2019 Miss Biology B... This review sounds like a college prank gone bad! I hope y'all get past the hazing phase of your indoctrination to college life and get on w you life!!
If you ever get a real job and buy a home please don't hesitate to call us!!!
Best of luck!!
Bob
Managing Partner
Vetsbuilt Read less

Edit:
I'm adding my response to the reply. I'm not sure why they think I'm enrolled in college, underemployed, or not a home owner?
Anyway, all I wanted is to leave a review of my experience with this contractor. My experience with them did turn into a nightmare, and yes, I remain frustrated and unhappy with the results.

I'm not saying that Vetsbuilt has NEVER done any great work, they have excellent reviews from other yelpers, so I know they have many other happy customers. All I'm saying is that our specific project was a catastrophic failure. Numerous things went wrong and Vetsbuilt was not to blame for ALL of it. Vetsbuilt did try to appease in the beginning, but as the problems progressed, the seemed to give up and not care about our project. Their major mistake was bringing in an onside unlicensed contractor to do the work. This contractor messed up everything he touched. Vetsbuilt did try to salvage our project by having some other folks they trusted to redo the work. Some of their team did deliver on a professional level (Thank you Ben!), and others did not. The folks that didn't quite deliver were rushed and seemed overworked and spread a bit thin. They were also unresponsive and did not show up at the agreed time. When work was completed, it wasn't inspected as will as the first inspection IMO. There was a brief apology on the last day that I wish had come sooner. It honestly would have made things better. I tried to communicate as best as I could, however I couldn't take any more time away from work and just wanted to get through the project. I won't continue to list additional issues we had, since I don't think it will help alleviate anything.

A final open note to this business:
Please don't take this review to heart or as a personal attack! I'm not saying you are bad people! As a matter of fact, you were personable in the beginning and very responsive. The outside contractor you brought in was the one that made the mistakes. You tried to fix it. Toward the end things went from bad to worse because trust was lost on all sides. Everyone (including myself) were getting burned out. If you need to express your frustrations that is okay. You are entitled to it, and Yelp provides a platform for both business and client to do so. I had to give myself some time before writing this review because I was so furious, stressed, and heartbroken when everything was unfolding. I didn't want to leave a nasty rant, rather, I wanted to provide feedback in hopes of offering some constructive criticism. We all have room to improve; I once broke out in tears in the middle of the project from all of the stress (which was probably frustrating to deal with) and next time I'll make sure to gather myself and calm my emotions before discussing the issues. For this, I do apologize. I am glad however, we never had a yelling match, or let temper get the best of us, or exchanged any snarky remarks in person. Someone did raise their voice a couple times but it wasn't directed at me, it was due to frustrations from the nature of this project. We remained relatively professional throughout the whole ordeal I definitely wanted to reach out and say thank you for your professionalism on that aspect. I don't want to continue a back and forth dialogue with an online argument, so I'll just sign off with a last note and wish you luck on your endeavors too.

Randy W.

Same experience as Mr. X. Left a message two days ago and never received a return call. No BS here. Must not need the business. I'm moving on to the next contractor.

Kellen H.

We were in need of a new roof after the last monsoon season, and due to needing some additional work done on some upper siding related to the leaks, numerous roofers turned us away saying they didn't have the license to take on the full project. After finding VetsBuilt here on Yelp (thanks other reviewers), Bob quickly assessed the damage, made his recommendations, and promptly put his team to work.

Everyone involved was extremely professional, kind, and a pleasure to work with. Bob was mindful of our schedules and it was a nice surprise to be able to text and get regular updates and communications about the project. VetsBuilt, you've got my business from here on out. Thanks for giving us peace of mind and the ability to enjoy the rain again!

Dave J.

We engaged Vetsbuilt after a disastrous few months with an unlicensed contractor who took a lot of money from us and did very little in return. We called DJ, who promptly came round, assessed what needed to be done, and got his crews to work. In addition to managing his workload, he also went out of his way to recover some marble that had been 'lost' by the previous contractor. At all stages of the process we were kept informed, and everything was clearly laid out in contracts and change orders. What started as a relatively small project took on a whole new scope once we saw how well DJ managed the crews and got the work done. In short we are very happy with the service provided by Vetsbuilt and would not hesitate to recommend them. In the minefield of hiring contractors, I speak from experience in saying that Vetsbuilt are honest, forthright and do excellent work.

Robert L.

Needed a quote for a laundry room remodel, not sure if this was too small of a project for them, but after 3 messages left and no return call assume so. As a veteran this does not bode well for me or this company! On to a company that will acknowledge my attempt for them to make money!

Mr X.

Needed 3 bathrooms renovated. These guys got good reviews, thought anyone with military background would at least be responsive. Wrong. 2 voicemails and 2 emails later, no response. Not a peep. Crickets. Called two other companies and got what I had hoped to get from VetsBuilt- a call within a day or two and a timely appointment for estimates which were in line with my expectations. Looking to waste some time? Call these guys

Steven M.

We used VetsBuilt Contracting to renovate our master bathroom. DJ was great to work with from start to finish. We had ideas in mind of the design we wanted and DJ did a great job of providing additional alternatives and suggestions. The crew did a wonderful job of getting the job done timely while being considerate of our home. There were a couple of minor things we noticed through the process that needed to be fixed and DJ quickly addressed our concerns with his crew and got every item on our list corrected quickly. When the bathroom was finally completed we were ecstatic about the finished product and the quality of the work that was done. DJ even gave us a thank you card and a thank you gift at the end of the project. Top notch service and quality work. I would highly recommend VetsBuilt for your construction/renovation needs.

Scherie T.

The cabinets are falling apart. There are patches of unpainted walls. Also, the painters cleaned their brushes and stuff in the master bath toilet and clogged it. I let it slide...but its been eating me up. They didn't take the nails out of the walls, so there are parts that i have had to to back and repaint. Why am I doing this? Especially adhering having PAID someone to do it. The floor is uneven because it should have been leveled before laying the flooring. If you go with them, don't let Jaime do the cabinetry. The door under the sink has broke off, and another door is coming off. Im so dissapointed. I feel i have wasted a great deal of money, energy and emotion on this project. Its better than it was.... :(

Yue L.

The 5-star review is for Bob. First of all, I must state that we did not use VETSBuilt for our home remodeling because we need more assistance in the design aspect of the project. Otherwise we will not hesitate to use his services as Bob always responds in time to our phone calls, text messages and emails. He is straightforward and honest with what he can or cannot do for us and in the cost estimate. I imagine it won't be too hard working with him on a project.

Judi S.

We began a big remodel on February 1st and It has been a great experience so far. The team Bob has brought together is nothing short of fantastic! He keeps us in the loop on an almost daily basis and, if you can believe it, we are AHEAD of schedule. We have even had 3 neighbors stop us to say how impressed they were with the crew - onsite each morning, not outside taking breaks, and cleaning up each night. I'll post a final review but if you are looking for a recommendation, look no further!