Veterans Plumbing and Drain Cleaning

Haley H.

My 4 stars are Jose, he has come out 2x and has gone above and beyond to correct the issue! Thank you!

Ben R.

Horrible customer service. My hot water heater went out and my warranty company called Veterans Plumbing. The guys who came out spent maybe 5 minutes. When I called the warranty company for the price. Veterans Plumbing wanted to charge me 400 to replace a flex line. Out of pocket. I canceled and had my warranty company cash me out. Went to Lowe's and replace water heater with no money out of pocket

Robin S.

I was scheduled through my home warranty. My job was considered a ""rush"" and they gave me a 9AM - 12PM window. The technician called from a personal cell phone and told me he was approximately 1 hour late, he said he would be another 23 minutes. I informed him to call me when he arrived. After an hour later, I called the number he called from and he did not answer? I then reached out to Veterans Plumbing who informed me that he called and I did not answer? They said he would be another 40 minutes? I then looked up the reviews on this company and they are very similar and very unsettling regarding the work they have performed for other customers. I took 4+ hours out of my day and wasted PTO for no reason. I would not recommend this company.

Sara S.

If you want a plumber that barely speaks English and does not clear the blockage but still expects to be paid, meanwhile leaving a nasty mess and touching everything in your bathroom with his dirty gloves, then use Veterans Plumbing.
This company contracts with Fidelity National Home Warranty to get its business because it cannot attract its own clientele- obviously because they do shoddy work, as you can see from the other reviews on here.
Do NOT use this company. You have been warned...beware!

Rafael R.

I was scheduled through my home warranty to have them show up and verify if my PTRAP was proper. This was where my washer drains out it's water. I called them 3+ times to confirm that my appointment was set. They gave me a 8AM - 12PM window. I called when it was 11:30, they said they were 30 minutes behind schedule. 12:30 rolls around, no answer, goes to voicemail. 1:15 comes around, still no answer. I ended up having to cancel the request through my home warranty company. This was a huge waste of time because I took 4+ hours out of my day and waste PTO for no reason. Never would consider them for anyone.

Brandon K.

Like several reviews of this company mentioned, this company was assigned by my home warranty. After being assigned I got a call from an unknown number at 10:05AM - Like most people during this time of day, I was at work and was unable to answer the call. They did not leave a voice mail and when I attempted to call them back I got no answer. whats more - their answering machine did not even have a name associated with it. It sounded like a generic cell phone voice mail box that has not been personalized.

Fast forward - at 6:19PM someone calls my phone and leaves a message to tell me that they are on their way to look at the problem and should be here in about a half hour. No appointment was set up. No notice was given just boom here I am. It was only a stroke of luck that I was home at 6:35PM (way to misquote your time there) when the truck was parked outside my house. I let the guy in and explained the problem and he looked under my sink and said there was no clean out, and that the home warranty does not cover a clean out from the roof.

At this point I've paid my home warranty bill for a guy to randomly show up and look under two sinks and walk out. He was here for 5 minutes. He spent longer in his truck writing up a report than he did in my home!

Fast forward -- The home warranty calls and we discuss what isn't covered and they offer the two prices that would be COD and I'm left expecting a call from Veteran Plumbing. The call does not come. So I call the company to find out an update and the company says my work order has been closed and the job is done...News to me!

I try and get something scheduled and the lady on the phone (who put me on hold and then hung up on me) was not able to quote ANY of the prices previously given to me by my home warranty company. Now I'm waiting for a call from the technician (Within 30 minutes, though if you don't mind I won't hold my breath while I wait.)

**It has now been 30 minutes and still no phone call from the technician**

Now is when I decided to go look at their reviews and see what the heck is going on. I see so many reviews that ring with truth for me. I also saw a review questioning why the reviews have gone up recently and thought I would chime in on the why.

As of this afternoon (12:50PM to be exact) this company sent out a blast email to several different people saying that they have entered a contact to help their small business grow. Asking for support and ""All it takes is one minute"" to click some link and vote for them. Now I'm all for a small company asking for feedback because I'm a firm believer in promoting good services. The problem I have with this email blast is that MY email was sent to the entire list of people. They did not send the blast BCC or individually and now my personal email has been disclosed to an entire list of unknown individuals. I will be filing a BBB complaint and sending them a copy of the email sent to me.

It is completely unacceptable for a company to have customer service continue to construct this poorly without any type of quality standards being put in place. Save your breath with this company. If your home warranty contracts them -- call and cancel it right away. Do NOT let them waste your time.

Vanessa S.

Jose and Ricky were awesome rockstars friendly and accommodating, they were scheduled for just a toliet issue and were kind enough to take a look at another on going draining problem in our shower and fixed everything right the first time. They discovered the previous renters kids put toys in the shower drain something other plumbers totally missed in the two years we have been here!! Five stars all the way!!

Dan O.

I will only use these guys from now on. Very professional and work very quickly. I would recommend Veterans to anyone. Thanx for getting our hot water going and baths and showers working properly.

Lment P.

I had a problem with my garbage disposal and Antonio fixed it in less than an hour! Great service

Erika F.

HORRIBLE EXPERIENCE! They were referred to us by our home warranty company and Veteran's didn't respond. Two calls and 5 days later, we get a response. During the visit Joey took lots of pictures and then ended up filing a massive error in his paperwork and Veteran's Plumbing refused to fix the error that resulted in our coverage being rejected! I had to do my own research and prove the mistake, which we did. Our insurance company checked my facts and turned around the denial. Veteran's Plumbing and Drain LLC management or owner verbally admitted to me he knew our hot water tank was a standard residential electric tank but he still refused to send a correction into our insurance company! He kept referring to my consumer research as a second opinion and fixated on continuing to refuse to help us!!!
They refused our insurance company and they refused our request for just a one-written-line correction. This made us have to start ALL OVER AGAIN WITH ANOTHER PLUMBER! Meanwhile, exterior pipe burst from the freezing temps and no hot water (or showers) for 11 days!!! THEY ARE HORRIBLE!! OH!!! and then Joey from Veteran's Plumbing sent a friend of his named Danny to our house UNANNOUNCED a few minutes later to check the moisture damage in our walls and wanted to charge us $1000 to fix drywall they planned on tearing apart. THEN THIS GUY DANNY OFFERED TO FIX IT FOR $500 freelance. Meanwhile, the water never damaged our walls, and if it did, the insulation could have been easily accessed from inside the closet for a few dollars. KICKBACKS AND SCAMS ALL AROUND! Could you imagine having this Danny guy show up to your house unannounced then give you these offers? Veteran's Plumbing and Drain LLC is not representing Veterans very well. WE LOVE VETERANS WHO SERVE OUR COUNTRY AND SHAME ON YOU VETERANS PLUMBING AND DRAIN LLC!