Verne & Ellsworth Hann

Joy C.

I've used Verne & Ellsworth for both AC and our heating the last year. The staff have all been kind, the company is easy to reach on the phone, and they are always quick to respond. They go above and beyond to ensure the job is done the correct way (previous owner of the house did a lot of things wrong). I highly recommend them and have always been pleased with their work and professionalism.

Sandra F.

Called and got through to the office right away. Our thermostat had stopped working. They didn't think they'd be able to come out the same day but made an appointment for the next day. They actually called back a couple of hours later and said they could come the same day!
I wanted to get routine furnace cleaning done too, since I was having someone come out, but understood that this might not be able to get done the same day. but when he came out he took care of everything, and I didn't have to schedule a second appointment!
Couldn't have asked for better service!

The Perkins G.

The AC at our office quit working. It had done this last year, and we had another company come. They serviced the unit (it is quite old), replaced the belt, and it worked fine all summer. This year we thought it would be nice to use a local company, since we are also located in Cleveland Heights. It was fairly hot, so it took a couple days for them to get a technician to our office, where it was in the mid-80s inside.

The tech arrived on May 13th, climbed up on the roof, came back down a short time later to tell us the coil was frozen, and they would have to come back to diagnose it once it thawed. For this less than 30 minute service, they charged us a $250 diagnostic fee.

The scheduled to come back on the 15th, but something happened and they could not get back until the 19th (still mid-80s in our office). This time, I think there were 2 techs. They spent an hour on the roof, came down, and told us the coil leaked and the unit was low on coolant. Estimate for repair was between $8,000 and $20,000 (no, I'm not kidding). For this trip they billed us an additional $315.00 (apparently the diagnostic fee paid on the first trip didn't pay for the actual diagnosis on this trip).

Something didn't feel right about this, so we called another company out for a 2nd opinion. They spent 3 hours up there, did a complete cleaning of the coil unit, pressure checked it, and checked the coolant. Total service cost $880, and the unit has worked perfectly ever since.

We are VERY disappointed in the service our $565 bought us, and VERY disappointed that we were treated this way by a local business. I can't believe, for $565, they didn't even bother to clean the coils on the unit.

Needless to say, we cannot recommend this company.

Bob W.

I recently moved into an older Shaker home and discovered that several of the radiators were not functioning properly.

Bill, the owner, identified the issues after running a few tests- which is not easy with a 100+ year home with an original system.

He developed a plan, walked me through it, and scheduled his team to make the repairs within a week.

These guys know what they're doing and when we eventually replace our boiler, they will be doing the installation.

Patricia D.

I recently bought a condo in Shaker Heights and needed to get the ductless air conditioning system tuned up. According to the service tag attached to the unit, Verne and Ellsworth Hann had last serviced it in 2018. This was now 2021. There was no rush as this was a tune-up, but I was able to get an appointment rather quickly--within 3 days of my call. Not bad.

The company kept me updated via text, reminding me of the date and time of my service call. On the day of the appointment, I received a text stating the technician was on his way and sure enough, he arrived within 20 minutes.

Joe was my service technician. He was knowledgeable, professional and personable. Part of the unit was on the roof of a 90 year old 5-story building. Joe climbed up through the narrow opening and on to the roof to check out the unit. It turned out that it needed some coolant. He told me what the process involved and, because the coolant was the more expensive kind, (I have an older system that contained the old coolant which is costly), he told me what the minimum and maximum cost would be based on how much coolant I might need. He trekked back down to his vehicle, climbed the ladder back to the roof of the 5 -story building with the cylinder of coolant, added it to the unit, finished testing on both the roof and inside unit and completed the service call in about an hour. I am very pleased with the technician, and the company. No drama, no upcharges, no muss, no fuss. It's nice to get an experienced technician who knows what they're doing. Job well done.

Stephen H.

Widely considered one of the best in the business in CH. We called them after another company did a substandard job servicing our boiler. Sean covered just about everything and was thoroughly versed in the mechanics of the system. Knew exactly what to do, cleaned and flushed the system, skimmed the system, and coached on how to blow to service. Was very thorough. Arrived at 11:30 and left at 12:30 but charged an hour and a half so I was a little taken aback by that move. I'll let it slide this time. I guess we can consider that the Christmas gratuity? Call a month and a half in advance for service because they get busy.

A J.

I had a furnace installed last year, and recently reached out to Chris Hann regarding follow up services that I thought were included with the purchase. He confirmed via email that I was correct, but when I tried to schedule the service, I was told it was not included. I mentioned that Chris had clearly confirmed it via email, and then got a voicemail back from him talking to me like I was an idiot for expecting him to follow through on what he agreed to via email. Apparently he misread my email, but instead of simply saying that he misread it and gave me incorrect info, he got a VERY nasty attitude and told me to go elsewhere for services - so that is what I will be doing, and suggest others do as well.

Joshua B.

Bill and his crew were professional and thorough. He was responsive and had the new boiler installed and the heat on within 36 hours of my initial call in mid December!  When he arrived he was courteous and walked with me though the house to assess our heating situation and needs. He then recomended the appropriate size boiler and itemized the estimate clearly for me so I knew exactly what to the job entailed. Additionally he showed me similar work completed recently for comparison of the price.  His crew will also be checking back in the next months to ensure a smooth start. Additionally he includes a one year maintenance plan in the price. I highly recommend Verne & Ellsworth Hann Inc.


Josh Bourdrez

Shaker Heights

December 2017

Steve L.

The workers were.... disrespectful to say the least. But now, 3 months after my new install, my AC doesn't work and they won't even call me back for service. I would recommend NOT CALLING this company. Unless you want to call another company in the future to fix their mistakes. I'm so mad at them it's not even funny. Don't listen to the fat dude that lives himself that gives you a quote. I bought into it, but I should've seen through it

Shiva R.

I called Verne & Ellsworth for routine maintenance. After their visit, our steam heat radiator just stopped working. I called the following day and they sent someone out almost immediately. I was a little taken aback by how rude the technician was, but ultimately the reason we didn't move forward withthem is because they quoted a very high price for a repair. We called another company and were able to fix the problem (unplugged wires) for a fraction of the price.