Vardell’s Air Conditioning

Karyn L.

A repair man came out within 4 hours of calling ON A SATURDAY!!!! Let that sink in on these 104 degree days!! They are my new heroes!!! Thank you!!

Holly M.

If I could give less than 1 star I would. Without a doubt this is the MOST unprofessional business I've ever dealt with. Heat went out thanksgiving week. They promised to come out and they did but they didn't have the part to fix it. Waited more than a week to get it fixed because once the part came in it was faulty and they had to order another. Once that one came in heater still didn't work. Turned out it was a simple fix that didn't require replacement of the original piece but the technician was new and had no idea what he was doing. Plus he wouldn't refer to me by my name and kept calling me ""hun"". He only stopped once I threatened a sexual harassment suit. I would never deal with this company again.

Bryce D.

I had Duane, I think the owner do a couple jobs for me and he was always fast and courteous, He's fair and honest and was there in my time of need. He wasn't pushy and did what was needing with honest suggestions and no up sells! Thanks again!

Tamara R.

In the apartment where I reside, A/C unit not performing. Made my manager aware of the difficulty, Vardell's referred their tech, Matt, to initiate contact and schedule the service call. Matt was polite and incredibly professional over the phone and made himself available in my window of availability to get the service taken care of. The difficulty was in a replacement piece that Matt had available and was able to repair in no time! And what a likable young man!! Thank you for your help, Matt, and thank you Vardell's for your immediate response!! I am a very appreciative woman right about now!!!

Tessa H.

Our AC went out on a Saturday night and I wasn't able to call anyone until Monday morning. I called around and Duane was able to get a technician out that afternoon. Matt was great at transferring the information and Duane text me with an estimate. Unfortunately our unit needed to be replaced due to it being completely corroded. It was a pretty old unit and they switched us over to a newer unit and had to change the inside of our coil up in the attic as well. They did have a busy schedule because it was in the middle of summer, they took care of me as quickly as possible. Came out on a Monday morning, the job took about 3 hours and he saved me $700 on the coil from the original quote he gave me. I'll be honest I wasn't happy with the installation date he gave me going a week without AC at 107 degrees didn't sound fun! I had to be understanding and I know he was trying his very best to take care of us, he even tried moving his schedule around to get it completed sooner. Happy I chose them and it was worth the wait Duane and his team were very helpful, knowledgeable, and honest service, I would recommend them to family and friends for sure. They have great financing options as well which really helped in this unexpected cost for my family.

D Lance C.

The person that came out wouldn't even get on the roof to look at the system. Sent an apprentice up who said there was nothing wrong with the system. I knew better because it was blowing warm air. He was rude and condescending to us when we asked him questions. The system was fixed by someone else the next day with a $28.00 part. Would NEVER recommend using them to anyone.

Glenn S.

Can't believe what Dwayne Vardell did to a friend of mine Mom's 82 year old Maxine. respond to a service call for A/C service. Said her A/C and heater was irreparable and wanted to sell her a $6000 new unit she did not have the money for. Checked her credit said he could not sell her one. So he said he could keep it running at 79 deg. he left with out repairing it. So the Unit went down right when it was getting real hot 6/25/16. her grandson called another A/C repairman his stepdad new for second opinion but he was real busy and could not get to it for 2 days but got there and found out it was the run capacitor and fixed it in 10 min. So this old woman had no A/C through 107 deg. heat wave got fixed 6/29/16. Do not use this Business cared about making money off an old Lady than making sure she A/C could work and it does now with a new run capacitor.

Bill K.

Our A/C decided to blow up right in the middle of 100+ temps (of course) and we contacted Vardell's since they kept our old unit alive over the years. They were in the area and came right over to check it out. Although they felt they might be able to save us some money and salvage the old unit a little longer we decided to replace it. Best move ever...super unit and unbelievably quiet. They fit us into a packed schedule and installed it two days later while two different well known competitors said it would take up to two weeks and both wanted us to buy a furnace as well! Very professional and reasonably priced, but the truth is I hope that I never have to see them again...HA!!!

Dave C.

Let's see...they were called on Monday, said they would be out on Tuesday, no one showed up by Wednesday, called them again on Wednesday, they finally showed up on Thursday, said that they would have to order a part, and that it would be in on Monday or Tuesday of the following week...well, here it is Wednesday and no phone calls, nobody has shown up - nothing. Will never, ever use them again.

Casie C.

Trust this company to treat you right! Good old fashioned honesty and helpfulness not often found anymore. They came out to see if they could get the heater started until the part we needed arrived. As soon as they received the part they came out and restored heat to my home. Beutler quoted me $1,100 just for the part and Vardells charged me $185. total for part and installation. Thank you for providing quality service and not taking your customers to the cleaners! We will see you for servicing our cooler before summer. Thanks Vardells