Van's Plumbing & Electric

Brian P.

Scheduling is poor, "" I wrote it and we will get back to you when we get to it"" Didn't fix the problem still waiting for a second appointment.

Joe P.

I called Vans this morning after my furnace started coming on then shutting off after about 30 seconds, then restarting and doing it again and again. Brit took my phone call and quickly arranged for one of Vans service technicians to come to my house for a service visit. Eric was the technician who came out and within 30 minutes he identified the problem and had my furnace up and running with no issues. Eric knows his furnaces and is a top notch technician. I know who I'll be calling in the future if I need my furnace fixed again! Thank you Vans, Brit and Eric for the excellent service!!

Keith C.

Van's has consistently given me great service on short notice. Several of my projects have been small and difficult. ...a couple of them were jobs I got into and realized I was in over my head. With no comments or criticism, they came, got the work done and the price was always fair. They have helped me for nearly 50 years.

Edward W.

They installed a Level 2 EV charger in our garage. Price was on par with other quotes. They were quick and professional. My only gripe is that they were quite late arriving at the job and did not give a heads up that they were running behind.

Luke F.

Had an electrician trace out a disconnected wiring fixture. Took two hours to find the problem and rewire. Great service, but they charged me $425 for less than two hours of work. Just insane prices.

Mark H.

More than a year ago, we needed to replace our aged water heater, and I started shopping around for a hybrid electric water heater.It was ridiculously difficult to get any plumber to either call me back or agree to install the water heater for us, and after several months of this, I did find Van's, and their office people were very responsive, and they provided us with a quote in short order. All good so far.

Much like everything I buy, I researched the heck out of this product, it being a major investment and all, and one thing I definitely wanted, and the written estimate agreed with, was installing a pan under the water heater. This particular water heat has a sensor that sits in the pan, and if there is even a small leak, it sets off an alarm and sends your a text. Obviously something you'd want. Yeah, so did I get a pan under the water heater? No, I did not. I asked the installed to put one it, they said I didn't need one, I said I wanted one, offered to go get one if they didn't have one handy, but no way Jose, no pan for me.

Then there was connecting the water heater to the electric power, it being an electric water heater and all. Who is going to hook up the power, the installer asks at the critical moment, because, he says, they aren't supposed to. Um. Well, I have an electrician that I work with, because apparently Van's Plumbing and Electric doesn't have electricians, and I call him and ask if he can come out, and my guy says sure, but I'm the homeowner and I can legally connect it, and I agree, but meanwhile the Van's installers have decided that they could connect the power and they do. OK, so the water heater is installed, without the pan (but I'm not bitter), and it's working, right? Um, well....

About that leak sensor: it sends me an alarm and says the water heater is leaking, so I run out and look and, no, it's not leaking, so I shut off the alarm. Which comes back. Again. And again. So I call Van's and the guy comes out and looks at it and says, well, you don't really need that anyway, but if you think you do need it, you can contact the manufacturer. Sure, I can call the manufacturer, because I only paid Van's 2500 bucks to install the water heater. The manufacturer sent me a replacement part, which solved the problem.


We're not done yet, however. I noticed that I had a water leak in the condensate drain line, so Van's came back out and found that they hadn't glued the pipes together. Speaking of the condensate drain line, the manufacturer says not to connect it to the pressure release valve drain...but Van's connected the two together. Also, the electrical conduit is touching the hot water line, and as the hot water line moves, I assume that eventually the conduit will saw through the water line. And the general look of the install is chaotic and unfinished.


We've pretty much decided at this point to spend the money to get someone else out here to reinstall the water heater and clean up the general lack of attention to detail that plagues this install. Should I call Van's and ask them to fix it? Well, my mom used to say, if they weren't willing to do it right the first time, what makes you think they'll do it right the second time? After all, who am I to argue with my mom?


As for the hybrid water heater, which is a Ruud brand: definitely works great and is worth owning. Saves money, plenty of hot water, manage it via an app, it's da bomb. Good luck finding someone to install one.


UPDATE: I contacted Van's about the two install issues, and they did send an actual plumber out to fix them within a week, and he was able to fix both problems satisfactorily. Good follow up by Van's. But overall, still wouldn't recommend for a water heater.

Joanne F.

I have had nothing but positive experiences with this company. They are thorough, kind, respectful and know what they are doing. They have done extensive work in my home and nothing has gone wrong post reno. The gentlemen who work here are outstanding. I love this company. No sloppy work here!!

Leonel C.

Ahemmm where do I start
AMAZING!!!!!!
The girl who help me was phenomenal.
Call them to figure out why my upstairs bathroom wasn't draining they came over and pulled out miles and miles of hair. While they were there they replaced a bunch of knobs that I couldn't figure out how to put on. I recently used them again for a dishwasher and in sink garage disposal where they walked me through the steps. Would I use them again most definitely.

Ben R.

Vans Plumbing and Electric has got me out of many jams in the past. They have come out and done work in all their trades including Plumbing, electrical and Heating for many years at are home and rental. All of their employees have been on time and very courteous. I feel that their rates are very fair and they do a very good job . Especially taking the time to explain what they're doing and how much it's going to cost. I would highly recommend them.

Lauren S.

Great showroom with a large display of not only just plumbing fixtures, but also generators, flashlights, and parts! I was impressed with everything that was on display here, along with the knowledgeable staff. Thank you for everything.