Vander Hyde Services

Kurt L.

$995 to replace two outside outlets (one GFI) and weatherproof boxes - probably $60 in parts and it took less than an hour. They told me the cost before they did the work, and I approved it because I needed to have it done. I don't know if they're taking advantage of the pandemic or what the reason was for charging a ridiculous amount. I called to try to understand why it was so much and hoped there was a mistake somewhere (the invoice shows a single line item for $995). They only responded with boilerplate talking points and couldn't explain why it was over $900 more than the cost of the parts (again - it was less than an hour or work). The ""price breakdown"" they sent separately didn't actually provide any cost breakdown and was completely useless. I've used Vander Hyde many times over the years and they are always friendly and professional. However, I'll be moving on to someone else.

Rob M.

Our water heater had a slow drip. We called Vanderhyde to come out and look at it. They do not do quotes over the phone and it's an automatic service fee to come out. To replace the water heater ranged from $2500-$6500 for very little value between each package. I went for the middle of the road bronze package. After about a week my water smelled like rotten eggs. It is an easy fix for any homeowner but they made my hot water heater unaccessible to add any disinfectants. It required them to come out. I feel this was done intentionally so if needed they would get additional service calls. They told me exactly what I needed done to remove the smell but would not give me a quote over the phone. They don't offer anyway to talk to the technician and offered me no solutions to make it right. Not a good value, poor customer service and install is set up for only them or a professional to do any kind of maintenance.

Sara T.

Do not hire Vander Hyde. I needed a simple light fixture in a bathroom replaced and an outlet installed for an above the range microwave; the hardwiring was already in place. The charge for this visit was over $300.00 which I paid and felt was okay. Unfortunately, the unexperienced team they sent did not know that 100% of above the range microwaves require the outlet to go in the cabinet above and not in the wall. When he asked me where I wanted it I said I didn't know and suggested the cabinet but he said a couple of times that he could put it in the cabinet or the wall and the wall was definitely easier for him so I said that I thought that it would be okay; wrongfully assuming that he knew what he was doing and that it didn't matter and that he, as the professional, knew what he was doing. As stated above, it needed to be above the microwave in the cabinet they ALL do, standard procedure. The installers that came later advised me that all of them are that way, and any qualified residential electrician should know that. I had to pay the installers $100 to come back again. I called Vander Hyde and they sent the same guy and a more qualified guy back to correct the problem. While they were here, I also had them remove an electrical outlet from behind the range and said I would obviously pay for that which took all of 5-10 minutes. They charged me an additional $180+ for the second visit. My total cost for having an outlet installed, replacing a simple bathroom light fixture, and removing an outlet ended up being over $480! I tried to call Vander Hyde to come to a more reasonable resolution regarding the charge on this and the woman I spoke to was very rude and could have cared less. Why hire a ""professional"" if they don't even know the basics like where an outlet for a standard appliance should go. They tried to make me feel stupid and responsible for not knowing where the outlet should have gone in the first place, ""it was installed where you told him to put it"", but I am not the electrician and told him, ""I don't know"" before he installed it. If he didn't know he should have called someone and confirmed instead of just doing the easiest thing and charging top dollar for it. Terrible, expensive and disappointing experience. Final note, the bathroom light fixture was lazily installed as well. They just popped it in where the old one was and now it is very off center from the mirror and vanity.

Debra V.

They replaced our furnace but we had problems right away. They replaced a bad something then when they came out the next time and charged us almost $1000 for a problem they did not fix, we called an independent hvac person. VanderHyde did not level the furnace and the condensing water ruined the circuit board. New gut fixed it an it has been fine since. Vanderhyde also wanted to replace all the ducts for another $1000. Said it was part of the problem. NEVER using them again.

Brett L.

I had a technician come out to my house to service my furnace because it wasn't running. After doing some diagnostic work, he came to the conclusion that I needed roughly $1,800 in parts and that didn't even include labor. I decided to get a second opinion because that is a lot of money. The second technician came out and discovered what the problem was in less than five minutes. My gas valve wasn't set correctly and just needed to be adjusted. I have called this company twice to speak with someone and each time I was just transferred to a voicemail. This company let me down majorly and left me without heat because their technician isn't properly trained.

Mike E.

Had a whole house generator installed by these guys , I went with General as it's a trusted name and these guys are dealers . They had one in stock installed within a week .

The salesman was very responsive and attuned to what we wanted to power up . Very satisfied and would recommend.

G P.

I have used Vander Hyde for the past 10 years to service my furnace and AC because it was under a 10 year warranty. (the poor quality York system and constant problems is not the bases of this review). First the technicians are great and just follow ownership direction. They always fix the problem. My issue is the outrageous charges. The following is from my memory because they did not leave any documentation. My bill was $967. I understand the $79 trip charge, the $69 for diagnostics BUT $75 to go and get the parts? They said I need 3 parts: Burners (5), Hot surface ignition and Flame sensor. I found two suppliers on-line they would charge me anywhere from $121 to $176 for the parts. Based on these retail costs, I estimate that Vander Hyde charge $550+ for one hour labor to install these parts. My advice is shop around or do it yourself.

GP

Neil B.

Unbelievably unresponsive. It has been almost 5 weeks since the technician came to my house, and not ONCE in that time have they reached out to keep me in the loop, even after promising to do so. I have had to call them myself to initiate every single piece of communication, and every time they have said something along the lines of ""I will reach out to the technician and get back to you by the end of the day"" and then not once have I gotten a return call. Everyone that I've spoken with has been pleasant enough, but that doesn't fix my broken equipment.

Me W.

Vanderhyde installed an HVAC unit in my residence and did not pull permits. I only discovered this because I was going to replace my water heater about 18 months later through Godwin and the mechanic noticed that I didn't have any permits on my HVAC. I contacted the city and sure enough they hadn't pulled permits. I requested an inspection and the inspector told me that my HVAC failed the inspection with approximately 13 things that needed to be corrected.

When Vanderhyde came back out to correct the deficiencies, the unit still failed inspections. There were two more things wrong. I waited to contact them because of the COVID situation, but they eventually did come back out. They failed inspections again. All the work from the first inspection hadn't been completed.

Once again I had Vanderhyde come out. The guy showed up late, and once again didn't do the work that the inspector required. When I questioned the mechanic as to whether he completed what the inspector stated in the email sent and asked him to show me the repairs he made, the mechanic told me that he didn't give a damn what the email said and told me that I was a god damned liar and stormed out of my home in a huff. Well, I still have the email and he didn't do the work that was required. The lack of professionalism and laziness is astounding. I wouldn't recommend this company to anyone.

If these people even dare to write that I accidentally left a review for the wrong company I guarantee you I did not. I know exactly who I have been dealing with for the last few months and so does the Grand Rapids City Inspector.

Kathy S.

My furnace had been cycling on and off during the morning start up. When they came to service and/or diagnose the problem, they brought two technicians and neither was wearing a mask. They spent about 45 minutes checking out the furnace. They said the furnace was over heating and tripping out the safety switch. They determined to fix this we needed to have the furnace cleaned ($200), the evaporators cleaned ($200) and the fan motor replaced($500). They gave us a quote for the work and charged us $167 for their ""diagnosis"".
We called a different HVAC contractor, he came and fixed the real problem in about 1/2 hour and changed us $65.