Van

Evan H.

We were without heat all day in 20 degree weather. After calling at noon, our call was not returned until 6:45 pm. After finally receiving a call we were informed, that even though our furnace was serviced for years by VANS for the previous owner, they weren't willing to come out to ""new"" customers after hours unless you paid $112/hr for after hours and $50 dollars for the drivers mileage. This company has terrible customer service and evidently doesn't care about attracting new home owners or customers to their services. So not sure why my review says San Fran, but this review is for the Vans located in North Manchester, Wabash, Columbia City area.