Value Rooter Corporation

Cindy G.

ZERO Stars. So now November 8th , I got a message from Home Warranty saying that Value Rooter will be coming to replace Hot Water Heater between 8am-5pm today the 8th! Ok, finally! THEN I recieved a call from Value Rooter saying that because of prior engagements that they will be coming AFTER 5PM!!! WT??????????!!!!??? Prior before me, waiting 2 WEEKS. Then get a call from the contractor A.H. saying that I will be paying $750 OUT OF POCKET on top of this mess!!! My warranty confirmed that I will not pay anything more! I shared that information with contractor Ashley H at Value Rooter and he NEVER returned my call or NEVER SHOWED UP!! Going on WEEK 3 with no HOT WATER!!

Loulia M.

STAY AWAY FROM THIS COMPANY. Horrible experience. They gave me an 8 to 10 am window and told me I'd be their first job of the day. to arrive at my house to repair a toilet and no show. Every time I called to ask when their technician would arrive, I was given the runaround, told he was stuck in traffic and what not and given new arrival time estimates (11 am, then 11:30 am) that never materialized. At one point, they told me their technician was less than 5 minutes away and about to pull up in my driveway. That didn't happen. When I called again 20 minutes after that, they told me he was running behind and they couldn't tell when he'd get here. When I asked for more information and better customer service, I was treated very rudely and they hang up on me when I asked to speak to their supervisor. At 1pm I called my home warranty and requested another service provider.

Martha L.

BEWARE! Do not use this contractor!
Our water heater started leaking and we were forced to use Value Rooter by First American Home Warranty. There were $730 of items that we had to pay for that were not covered by the warranty including $240 for a city permit that actually cost $35, according to the web site. We called the Value Rooter office at least 8 times asking for a detailed receipt and a copy of the building permit and never received anything. Later we called our city building dept to see if Value Rooter ever obtained a permit. It turns out that they did get one, 13 days after the water heater was installed!
If I could give them zero starts, I definitely would!

Theresa B.

Update:

Just discovered that the pipes were not tightened properly and my sink has been leaking for about 36 hours. I do not have the strength or the tools to tighten the pipe myself. It is 9pm on a Sunday and value rooter is not open and of course they don't have an answering service or emergency number.
previous post: AHS called this company for a clogged plumbing line. Both my kitchen and laundry room were backed up.
They showed up pretty quickly which was nice. BUT the guy came in my house and tracked dirt from the front door through the kitchen and into my laundry room. While he was outside I swept it up, hoping he would get the hint. No such luck. He then tells me the only took he has with him sprays dirt everywhere when he uses it and he has broken floor tiles using it before so he will call his boss to see if he should rent something else. Comes back in about 10 minutes later with said tool. Sets it on the kitchen floor and gets to work with it under the sink. In the meantime it's not spraying dirt everywhere but my floor is now a muddy mess and it smells like a porta potty! So, the mud on my floor is most likely dirt and feces! He wiped the floor with a dry paper towel, tells me it's all fixed and leaves. Now I have who knows what on my floor left for me to clean up.
He was polite and got the job done but he should have had booties to put on over his shoes. It is so unprofessional to make such a mess and not properly clean it up.

Harrison D.

Our warranty company contacted them Friday about fixing our pipes and they agreed. Called Saturday morning at 10am and Value Rooter had "quit" being a service partner with the warranty company. I've been without water since Monday, have the decency to call someone if you can't make a scheduled appointment. Maybe the BBB finally shut them down.

John G.

I was ripped off big time by this company. Water was leaking into my kitchen from under my sink. American Home Shield sent them to my home. The service was to fix a leak in my foundation. They explained one solution to me but said they would have to contact AHS about what was covered. The next morning I was contacted by AHS about the leak. AHS told me the contractor would have to go into the slab on my house to fix the leak and that only a small portion of the cost would be covered by AHS. I contacted the plumber assigned to my contract. I told him what AHS said needed to be done, and what he had told me the previous night were two different solutions. He told me AHS never gets it right when describing needed services. I later found out the price I was quoted by them, and paid, was the cost to do what they described to AHS. They actually did what was described to me the previous evening, which I later found out should have cost more than half as much as I was charged. STAY AWAY!

Ele E.

This is one of the worst companies to choose for business. We just bought our new home about two months ago and had to call them about our garbage disposal (used through american shield home warranty), I read the terms and agreed to be charged the $75 service fee after being serviced. They scheduled me for an appointment within 24 hours. I was told they would be arriving between 8am and 5pm . Throughout the day I received at least three messages that the technician was on his way. The technician never arrived , never entered the home to "service" and yet I was still charged the $75. I contacted customer service with American home shield and they stated Value Rooter told them they had come to my home multiple times when I had just moved in three weeks prior and had never heard of them before. I will never recommend home warranty company or value rooter to anyone.

Vanessa A.

Horrible customer service. They told me they would be here between 8-5 . I call at 2pm and they say there on there way and will be here in 30 minutes 2 hours go by and when I call they forward my calls. Horrible company. Avoid at all costs!!!

William W.

Avoid this plumbing company at all costs. They failed to obtain the required city building permit and installed our water heaters not in compliance with building codes. They charged for the building permit they never took out and also charged for code upgrades they never performed. They are either incompetent or dishonest. Then it is impossible to get them to correct improper installations. They lie to you on the phone and are no shows for many appointments they schedule. The worst contractor experience ever. This is a big warning about this plumbing company.

Sam M.

Here is a copy of the email I sent to which no one there has acknowledged:
I want to express a couple issues I have had during this repair that no one has addressed or acknowledged.

1) I called the day prior to make sure we were ok to start on Thursday Feb 15th. I was told "all ok". I drove over 2 hours on way to get there only to be told by the installer that we could not proceed because the gas lines were not marked. That was a complete waste of my day.
2) I told the installer that I was there to see the actual damage and take pictures of it. He said no problem and would make sure I got the pictures. I have not received anything.
3) The next day, the tenant called me and sent me pictures of he complete mess left behind. Not sure what to say about that except wow.
4) I asked for an invoice to reflect the amount to be paid. Not a hard request. I need it for various reasons. Since the price negotiated with Joe was over email, I need an actual invoice to reflect the amount I will be paying. Not a hard or unusual ask but I certainly don't need an attitude from "Evan" calling me to collect when I asked for the invoice.