Valley Plumbing Home Center

Lisa W.

We had a pipe burst under the kitchen sink and Valley Plumbing was able to fit us in the same day to complete the repair and limit the loss of our kitchen. Mark came out on time and got to work quickly. He was professional and polite and timely. Thanks Mark and Valley Plumbing!

Ty W.

Great! They were so helpful and I really appreciated all the information they shared with me. I would not hesitate to use them or shop at their store, which had lots of fixtures etc.

James A.

Moved to Pleasanton 2 years ago. Had Valley come out to service tankless system since their sticker was on the unit. They had serviced it before. Took forever for them to do it. Then they installed recirculator. One year later it doesn't work but is out of warranty. They fix it. Now 4 months later not working. UGH. Their prices are high and they take a long time for repairs. I've spend a small fortune with them for something that doesn't work so well. Their plumber, though nice, seems not so experience and works very very very slow.

John T.

We recently had some problems with our business sink draining slowly! The property manager contacted Valley Plumbing and advised me that they would show up in the afternoon. We got a call, that I really appreciated, advising us that they were running a little late and would be more than willing to still come out if we were still going to be around and ok with staying past business hours, or they could reschedule for the next day. STEVE arrived around 3:45 and dug right in to our problem. He is a great extension of Valley Plumbing and was positive the whole 4 hours he was here!!! He checked, double checked, even triple checked everything, CLEANED UP and even Removed the Trash, before leaving. We will definitely use Valley Plumbing for our future projects!!!

P S.

Every time I phone Valley Plumbing it's a disaster. Clogged toilet, Fridge water leaking..MONSTER hair clog in the tub.....you get the idea. Every single time I get fabulous service. From the women on the phone to the actual plumbers who come out, it's always the best service. They arrive when they say they are going to arrive. They've got great communication on the phone. And the price is always reasonable. I'm a fan!

R C.

Interestingly, at about 4:45 PM today (1/14/17) Stark called me back. He said he was getting back to me following my visit to their showroom on 1/6/17 (this was the only contact from Valley Plumbing since my visit to the showroom to talk to Stark 8 days earlier). I told him I had made other arrangements in the meantime to deal with my kitchen faucet since I had not heard from him earlier. He said these kinds of things take a while when they are trying to ""retrofit"" a fixture. Although I suspect his call to me today was a result of my 1/11/17 review on yelp, I will probably never know for certain. Today's call to me did not change my impression; I am no longer a Valley Plumbing customer.

Laura V.

I own a rental condo located in Dublin and the Homeowners Association had called Valley Plumbing to come out on 12/15 to resolve a recurring issue with 2 condos on the same floor as mine. My tenant reported that she heard Valley Plumbing snaking or cabling the plumbing line and within minutes the kitchen sink in my condo filled up with dirty water. The clog issue continued later that evening where it overflowed onto the laminate flooring and caused damage to the floor and cabinets. When I contacted Valley Plumbing to research what damage they had caused they were very defensive, saying that their work did not push the clog into my unit from shared plumbing lines. The service manager was extremely rude/unprofessional and refused to let me speak with his supervisor. Reportedly, the technician that did the work was suddenly sick and out of the office for a week. The service manager said that he could come out to verify what caused the clog but I would have to pay him! I caution you -- Do not trust a company that doesn't back their work and treats individuals with disrespect. If I had a choice in choosing a plumber it would not be Valley Plumbing.

Louise M.

Called Valley Plumbing to replace some old faucets that feed our washer (Sears wouldn't install our new washer because of old faucets - no stars for them).

Had to wait a week for an appointment but it's a busy time.

Namen arrived nice and early and got straight to work. When we told him we just bought the house, he showed us how to turn off the water and gas and was generally very helpful and nice. He tested out the washer, which worked fine.

Very happy.

Tony F.

Not certain about this one. VPHC several months back installed what is known as a 30 gallon skinny water heater in an apartment complex owned by me. The total cost was over $2400. Many years before that I personally installed a water heater in my home for about $150.00....yes, I know it was a long time ago and I did not charge myself labor. But $2400?. There has to be other plumbers who do excellent work that don't charge these exorbitant rates.

A B.

I have used Valley Plumbing on several occasions and wanted to trust them based on their good reviews on Yelp and Angie's List, but have now had multiple instances where their plumbers are either incorrect about solutions to my plumbing needs or lying to make more money and felt the need to speak up.

First, I had a Moen bathtub fixture break. A Valley Plumbing plumber came and said that if their parts guy couldn't find the part, the solution would be a 6+ hour project where they would have to open up my bathtub because our bathtub had old Moen valves from the 1990s and Moen doesn't make fixtures for them anymore. I had a phone call with their parts guy and he said he couldn't get me the part. I was going to use Valley Plumbing for this project that was going to cost hundreds of dollars but then a different plumber from Valley Plumbing came for a different plumbing need, looked at our tub, and said to take a picture and call Moen for the part. We did that and Moen had the fixture and was able to ship it to us in a few days and we were able to screw it on ourselves, making it a $50 solution to buy a part from Moen as opposed to the hundreds of dollars it would have cost to open up our tub and change the valves and fixtures per Valley Plumbing's original recommendation.

I would have let that instance go but then just had another incident that prompted this review. We had a leaking toilet and had Valley Plumbing come out. The plumber said he couldn't see the brand of the toilet anywhere and therefore couldn't replace any parts and the toilet was on its last leg so we should go buy and install a new toilet. We were planning on marching down that path per his recommendation but then had a plumber from a different company look at it and in two minutes identified it as a Mayfair toilet and replace the float and fix our toilet within a few minutes.

I don't know if these issues are caused by plumbers with lack of experience or they're trying to upsell more expensive services to make more money, but after multiple issues with different plumbers and wasting money having them come out and not solve my problems and after giving them multiple chances, I don't trust them anymore.