Valley Plumbing Home Center

Jon D.

Stopped by my favorite plumbing store in my area today, Valley Plumbing of Pleasanton, and as always was made to feel how a customer should feel... Looked out for.

I had ordered a replacement internal part for a toilet we have at home from the manufacturer; but when it arrived I quickly realized they had sent me the wrong part. I brought into Valley Plumbing, and rather than telling me to ship it back and ask for the correct part. Dave an employee who helped us offered to simply make the swap with an item he had in stock and told us he would make the exchange with the manufacturer himself.

Little courtesies like that are almost as rare in the world of customer service as being able to talk to an actual human being when you call a business. But I can assure you it has guaranteed Valley Plumbing my continued patronage as a loyal customer, and I would recommend them to anyone who wishes for the best service anyone can offer!

-Jon

Heidi L.

I had the worst day ever yesterday and these guys came through in a pinch. Hubby went to hospital, two of my three children were sicker than anything and both my toilets were clogged. I made one call to Mike and Sharol, and they took care of it for me. David was a hard worker and was quick. Solved our problem and made my day so much better. Thank you for going the extra mile for us!!!! Word of mouth is best PR and I'll be telling everyone!!! Thanks again Valley Plumbing!!!

Kelly M.

Thank you, thank you, thank you to Mike and his crew at Valley Plumbing for helping my elderly parents by replacing their bath and shower fixtures based on their ""vision"" of what they wanted. When the vision wasn't quite what they had envisioned, I had to step in and call Mike. Mike understood the mix-up and was more than willing to help make it right, and at a price point that was very generous. Thank you for helping my elderly parents, and mostly for helping my Mom to be able to take a shower on her own without help. Priceless.

Gail C.

I had a sink valve leaking water everywhere. Called Valley Plumbing on a Sunday and left a message, not expecting a returned call until the next day. Mike called me back that same afternoon and came out to fix the leak. I highly recommend Valley Plumbing

Goutham N.

Burst/Leaky kitchen sink pipe with water flowing out onto kitchen floor.

When I called Valley plumbing, it was to have somebody come out and fix immediately. They mentioned, they will call back and let us know, few min later, got the call that plumber Kirk was on the way.

He fixed the leaky sink, replaced the faucet with a newer one, cleaned up the kitchen, we had blankets on the floor to soak up the water, he put it in dish washer started it, dried the kitchen and left it clean.

I thought rates are high, especially overtime starting at 4.30 pm, but very happy with the work. Good Job.

Pauline M.

No. 100053
Thank you Kirk from Valley Plumbing for replacing old taps and connecting my washer and dryer in my new home. Kirk also thank you for showing me where to turn off the water and gas to my home. You were so polite and a pleasure to have in my home. I would not hesitate on calling Valley Plumbing again, if I ever need some work done.

George N.

We discovered that our toilet was leaking on a Saturday. We had used Valley before so I called and booked the next available appointment without a problem. They gave me several options with a 4 hour window witch I consider typical in this business because they really don't know what they are going to run into until the actually do a job. This unknown factor can really cause the schedule to fluctuate...and I understand that challenge. I run my own business and it's important for me to be there so, although I was given a 4 hour window, they worked with me to allow me to stay at work as long as possible by moving my appointment back as far as possible in the day. When the technician (Jack) arrived, he tested the toilet and sure enough, he got it to leak. He also discovered, to my surprise, that our water shutoff valve for the toilet water supply was not working so he had to shut the water off for the whole house. He didn't have the kind of shutoff valve that we had in our home in his truck so he took a picture and sent it to the store. They confirmed that they had one in stock and then Jack gave me the option of picking it up while he worked on repairing the leak and I gladly accepted. I really appreciated that they would work with me to minimize the time involved in the repair and thereby the overall cost to me. I found the whole experience to be exceptionally good and the professionalism was exemplary...once again. When I read the reviews, I noticed that Mike took the time to address any issues that came up where a client was less than satisfied and also thanking those that wrote good reviews. I found that effort to be unique and clearly showed me that he cares about his business and his customer service. I've been in business for 25 years and this is how I feed my family so you better believe that I care about how my team treats my clients. In that regard, I totally appreciate where Mike is coming from and I appreciate that he cares enough to attempt to resolve every issue that comes up. No business is perfect so, for me, the effort to make things right trumps just about any issue that comes up. This is the second time that we've used Valley Plumbing and I write, without hesitation, that we would recommend them to anyone that is willing to listen. Thanks Jack for a job well done!! Mike...you have a great staff!!

Patsy Z.

I would like to add that Mike called us and rectified our situation in a very professional manner.

jeanie l.

I'm so grateful for Valley Plumbing! I always call them when I need help with a plumbing issue. They are quick, effective and reasonable. Today, I needed help with my disposal. No one was available to come out to my house so they WALKED ME THROUGH the problem and helped me fix it! I'm having a dinner party tomorrow night so this was especially important to me. Valley Plumbing is a company that you can count on!

Richard T.

I am a returning customer, but this is my first review. Typically I go to Valley Plumbing for product a couple notches above that of big box stores. Yesterday I had to replace my water heater, bought elsewhere. I bought only a couple fittings parts at Valley Plumbing and scheduled a plumber to replace the hot/cold copper to the heater. Service advice, tricks of the trade are freely given, both at the counter and at the site. Good people and great service.