Valley Plumbing & Drain Cleaning

Jill B.

We walked into our basement to find an indoor water feature that should not have been there! It turned out the water softener blew. Shea Lennon was quick to determine the issue and walked us through our options after bypassing the softener so that we could turn the water back on. I had been thinking about purchasing a Halo system, so we decided to upgrade. We were not charged for the initial service call! In a few days, our system arrived. After shoveling the snow from our driveway and walkway, Shea and Haini installed it quickly, tested the system and all the plumbing in the house. We now have crystal clear water without the hassle of adding salt to the system. We will call Valley Plumbing and Drain Cleaning for all of our plumbing needs.

S Q.

I typically do not leave reviews for companies, but because of my experience with Valley Plumbing and Drain Cleaning, INC. I have created an account just to leave a review. I will never do business with this company again. The only time I will ever call them again is to use them as the ceiling benchmark when comparing quotes from other companies.

The focus of the review is the management of this company and NOT the plumber/technician. The plumber/technician performed quality work and was outstanding.

TLDR: Plumber/Technician work is outstanding, but management and pricing is not transparent. They WILL NOT provide any breakdown in their quotes or invoice. Valley Plumbing management practices are questionable and shady. They will insert hidden fees that make their services 35%-40% more expensive than other companies in their market and they will mark up their hardware 55-65% from standard market prices. (Calculations explained below)

EXPLANATION:
My family was looking to have a plumber install/set a toilet as we had issues with a recently installed toilet that was leaking. I called Valley Plumbing for a quote. They scheduler was professional and was able to get a plumber/technician out to our house within 36H. We received the quote, but unfortunately my significant other agreed to go ahead to do the work before I had a chance to review the quote. The work was completed very well and the payment settled.

My issue is not with the work, as the plumber/technician did his job very well and was upfront with how he was going to handle everything. However, my issue came up once I saw the invoice/quote provided. With any contracted work, it is standard practice to provide an itemized list for a quote and invoice. I was expecting an itemized list of work so I could provide it to my insurance as proof of work. When I saw the invoice from Valley Plumbing. there was simply a lump sum with simple one line aggregated description of work.

I thought initially that was the quote from the field and perhaps their corporate organization could clarify what that lump sum included, so I called their office to ask about the break down, so I could get an itemized list to submit in my claim for insurance. I was told by their scheduler that their mangers were busy and would return my call (very professional and pleasant).

Valley Plumbing returned my call within the hour with a ""manager"" on the line. I explained that I would like an itemized breakdown of services provided and immediately the ""manager"" said ""NO, we don't do that."" He then went on a long winded vague rant to try an explain why, which was the following (summarized and paraphrased -it was easy to follow along and see right through the fluff)

""Valley Plumbing management moved away a time and materials (T&M) structure to a ""simple"" flat rate to make it easy for the customer to get a quote to compare, because it is too confusing for the customer to see all the costs of the work to be done. Thus making it easier for us to markup services and material costs.""

Any way I asked for more details he stone walled my questions, but finally I was able to get a price that they charge for setting a toilet. I thanked him for the plumber's service and hung up the phone. I called 2 other SLC plumbing companies and asked for their cost for setting a toilet. What I found was that both those companies were 35%-45% cheaper. I looked up the toilet that the plumber installed from their provider, I calculated the cost of the toilet from the invoice and found it to have roughly a 55%-65% markup from what is listed at Home Depot and Lowes.

I was fine paying the costs as we agreed to the quote for the work. All I wanted was an rough breakdown of the work, which any honest and transparent business would happily provide (if not standard). All I received was a shady impression.

Get quotes before you do business with Valley Plumbing.

Jessica C.

Timely, communicative, explained what he was doing and gave options. Fixed quickly and felt he was honest and reliable. Great customer service.

Jon W.

Quick professional service. Able to squeeze me in same day. Arrived at the time
arranged. Good clean up. Polite and friendly professional.

r s.

Speedy service! Lennox was super helpful and truly solved some problems that would be future issues! Very grateful! Will definitely seek out Valley in the future!

Rachael T.

So helpful, honest, and hospitable! They came out for a free estimate but ended up fixing my issue within a 1/2 hour and didn't charge a thing. They were professional and kind gentlemen. I would highly recommend and definitely plan to use them for al my future plumbing needs. THANK YOU!

Esther P.

Called and made appointment on a Saturday with Claudia and was able to make an appointment same day between 3-5 pm. ( Bear in mind, I live out of state and this is my rental property) At about 2:30 pm I get a call from a technician named Jon Maciel with an assessment and cost of replacement as the water heater went out.. Talk about quick and early! Jon was very courteous and explained everything in detail that needed to be done. I agreed to the terms and he proceeded with the repair.

Within a few hours he called me to notify me he was in the final phase toward completion ( he explained in detail what he had done) and he we would send me pictures of the completed job. I received the pictures and the invoice within minutes. Service like this is hard to find nowadays so thank you Valley Plumbing for employing a great tech and emphasizing great service.

Lyndi R.

I have used Valley Plumbing numerous times. They are efficient, professional, they do what they say. They have very good pricing. They follow up with me before the work starts, during the work repair and after the repair is completed. They tell me their approximate arrival and they show up within that time frame. They send me pictures before and after for my files and their price has always been what is quoted and no more! I love working with the plumbers and office administration as they are professional and friendly. A great group. They make my life so much easier!!
Lyndi Reed
Director Operations
Property Pointe

Jamie G.

The guys were willing to help and didn't up sell me on things I didn't need . Came out the same day . Thank you for your help .

Melisa P.

This was the worst experience with a plumber I've had. They took advantage of a single woman's ignorance on plumbing issues! My new counter tops were installed tried to save the $300 the installers were charging. I received an amazing quote from Larry, who was great, thanks Larry! When it came time for the job, Larry was out due to an emergency The guy they sent to re-install plumbing seemed annoyed right when he got here. For 1, that I already paid and 2 because he said he ""would've charged at least $600""... really? Then he said the new faucets couldn't be reinstalled without re-doing all the lines because they were cheap and didn't work... okay? That was my only option he said, but was giving me 50% off... He charged me another $260. So now the job cost me over $400, ($138 over the price it originally would've cost with the other co. doing it) and find out this morning all he needed was a different connector piece for the faucet! Though time consuming, it would've saved me the money. Oh and it get's better. My faucets are leaking, so now I'm waiting for them to come back out... ugh! I will never go through this company again!