Valley Plumbing & Drain Cleaning

Justin T.

Valley Plumbing was a great company to work with. They kept me informed throughout, from the time I made the appointment, to the time their plumber arrived. They even called me when an opening was available a bit earlier; I appreciate that level of customer service. Larry, the plumber who fixed the leak, was extremely professional. He was on time, polite and clean. He accessed the issue, then explained the situation and we discussed price; that's what I paid. No hidden charges. Although his schedule is packed with other clients, he never portrayed that in the job. When I asked questions, he gladly answered. He ensured that I was completely satisfied prior to leaving, which I was. Also, he picked- up and cleaned, ensuring when he left, there was no visible signs anyone had been there working.

I'm glad I chose Valley Plumbing; I will continue to utilize them for any future plumbing repairs or installs.

C B.

I really appreciated Al's willingness to talk through the various options we had, price things out, etc. There was no push to get us to do more than we wanted to and he did great work replacing our main shutoff and pressure regulator.

Angela Y.

Had a problem with our shower handle. Randal was very professional and was able to fix the handle in great time. They were a pleasure to do business with.

Anna G.

I had a poor experience with this company. The plumber told me he would arrive first thing in the morning. But it wasn't until late afternoon when he arrived. There was no call from the office informing me of his arrival time. Very unprofessional. The plumber was fixing my main sewer line in my house. He was being a little reckless with his sledge hammer and knocked a big hole in my door! I will never call this company again for my plumbing needs.

George H.

Valley Plumbing had done some great work for me in the past, but not so much the last couple of times.

A month ago Valley installed a toilet flange in a bathroom I'm remodeling. The installation had some problems that I complained about; which amounted to the flange not being properly secured to the concrete floor, as was discussed by the tech and me before work began.

Fast forward to today when I need a water heater installed. The price quoted over the phone was $1100.00-$1150.00. The tech's actual quote to install the heater and expansion tank was over $1300.00; $1230.00/$1250.00 (+/-) after discounts of $80.00. When I asked for the quote to break down labor separate from parts I was told that because the plumbers work on a flat rate they could only estimate... which they did.

Labor was estimated between $300-$400, which leaves over $800.00-$900.00 to be accounted for in parts.

I looked up the retail of the expansion tank: Tank One EF-TET-2 expansion tank - $41.00 (+/-). And the water heater: AO Smith model GCG-50 - $600.00 (+/-).

When I called Valley Plumbing out on their prices, and their inability to quote their own work, their dispatcher, Vicki, said that they need to make a profit on the parts... which I agree with. But that profit margin should be the difference between wholesale and retail, not marked up above retail by an additional 23%-25%. When I mentioned this, Vicki immediately recalled their tech, who had already begun work on the removal, because, in Vicki's words, ""there was an issue before, and we don't seem to be able to satisfy you as a customer"", leaving me high and dry...

So instead of trying keep a loyal customer who they had not satisfied previously, they try to hide their inflated prices behind a ""flat rate"" pricing structure so customers have no idea what they're buying, and then insinuate that it's me who's being unreasonable.

I had sung Valley Plumbing's praises to all who asked me about the work I'd had done... looks like some retractions are in order. Facebook, Yelp, Google Reviews... here I come. Well played Valley Plumbing, well played.

Layla H.

Great service and communication. The tech that came and fixed the part was more than willing to give us some help and advice on other things in the house as well. We really enjoyed having them here.

Michelel C.

I had a leak that prevented me from using my water. Valley Plumbing sent John right away. John explained everything and fixed my issues quickly. I highly recommend them. Their office staff and field staff were very professional and responsive.

Thanks
Michelle Coe
West Jordan, UT

Shelz T.

I highly recommend Valley Plumbing. Their team is super professional and they made sure the work was completed to satisfaction. Our water heater went out and we called for a consultation and estimate. We went with the recommended tankless water heater and that was installed in a very timely manner. As often with these types of things, there were a few hangups encountered and Valley Plumbing made sure everything was absolutely perfect before considering the job finished. Awesome work guys!! Highly recommended.

Jamie D.

he service was great. There was a big snow storm and they kept me very informed as to when they would arrive. It was a bit more pricey than I was expecting but I think that I was unsure of how much plumbers cost.

David B.

This is the second time I've used Valley to help me with a plumbing issue. They arrived a soon as they could (about an hour) and began determining what the issues were. They used their auger to help clear our main line; however nothing came up. They then used their scope (for no charge) and found a large amount of roots had broken through acting like a dam. They made numerous recommendations and gave a quote for the proper repair. They understood I would have to make some arrangements to get the work done, given the holiday seasons. They were very polite and informative, having no problem with me looking over their backs. I'll definitely call Valley again.