Valiant Plumbing and HVAC

Tatiana O.

do NOT use this company!!!! they are terrible!!!! I have been with a broken toilet for 1 week, they came because Choice home warranty sent them and cashed the $45 service call check and have not return to complete the repair or called back. I have called about 5-6 times already and nothing! no response! no one answeres...

Diane R.

I sound like everyone else and should have checked Yelp before they came. They came on February 26 to put in a new hot water dispenser, and this is through HWA. They checked it out and advised me they would have to order the unit. On March 21 Jason came to replace it. After an hour or so he said he didn't have the right parts to finish the job, took his unit back and advised me he would order another unit. I noticed he didn't bring the expensive unit we had, after I told him we wanted the same brand. I was gone a week, but on my return on April 8, I called two days in a row. No answer. I called HWA and Stacy answered. She, then, called me back and said she was trying to get a hold of me all week to schedule an appointment. I didn't have any calls from her, but I didn't say anything. I was busy the the following week, so we scheduled Jason to come on April 18. Talked to Stacy again that Monday before my appointment to double check. Today is the 18, and no Jason! Called Stacy. No Stacy! Called HWA and they told me Stacy called them around 10:30 and said they were not able to do it and to give it to another plumber!!!!! No call from them at all! Do not use them!

Jennifer B.

After my water heater went out, my home warranty company assigned them to my claim. I called and called and no one EVER called me back! They don't answer the phone, and no service whatsoever.

A A.

These people have horrible customer service! They never answer the phone and they hang up on you and don't call you back.

Hasit R.

I wish were were negative reviews. Do not hire Valiant, Jason reported inaccurate information to HWA Home Warranty that we installed a RO system that caused a leak vs there was already a RO system installed before he visited first time.

First he wanted to charge me a difference of $500 for the disposal that I wanted to install and told thats the price he is buying vs Homedepot is selling the same for $175.

I was assigned Valiant via HWA Home Warranty.

While installing the disposal he realigned the drain pipe causing that to leak. Now he wants an additional charge to fix the broken things.

Plumbing parts from my house were also stolen by the same guy.

DO NOT DEAL WITH IT.

Brendan P.

It started off great with a prompt trip to our house for a home warranty claim on our water heater. Jason said there were several things it could be and there was a certain order he had to do through our warranty company. The first repair didn't stick so I called him back to come back out on Friday. He said he had to order a part and would call me on Monday to do the repair. On Tuesday I called him since he had not called and couldn't remember who I was. He said he would check with the home warranty company again and call back. Wednesday I called him again before leaving town and he said he had not gotten the claim I told him I had verified twice once on Friday and again on Tuesday it had been sent he said he would call them back and figure it out. I got back on Friday after close with still no word from him. In my mind he should have called back at any point after calling our warranty company to say he was having issues.

Tommy B.

Long story short. Do NOT use this guy!
Our water heater began leaking. Our home warranty company called this guy. He came out and declared the unit had to be replaced. He said he'd come back the next day with the new unit. He called the next day to say that a conversion part was necessary and the 2 plumbing supply companies in Austin ( pop. 1 million) did not have it but would be in early next week.

Thus began the series of new excuses and multiple reschedulings. "The part didn't come in". "The part came in but was left on the truck ". " The part is in but it was too late in the day for him to get before the store closed" I stayed in contact with our warranty company and we both kept the pressure on him.
Still, it was 10 days without hot water.

Never use Valiant Plumbing.

Josh G.

After our water heater drain valve suddenly blew off and soaked our garage, we were assigned Valiant to perform the work to repair (ultimately replace) the water heater. After I read the reviews here, I was extremely concerned and considered calling HWA to request another company. However, we were in a bind with no hot water and company arriving the next day.

We were told by HWA, that they would be out first thing the next morning. When I hadn't heard from anyone by 9:30am the next day, I called and spoke to Jason. He said he had other jobs and could not be there until between 4 and 6pm. Again, I was worried and a little annoyed. However, Jason showed up when he said he would, diagnosed the situation and spoke with HWA for a while. He said he could not complete the replacement until two days later. Not what we wanted to hear, but we were thankful to have it covered (minus the cost of bringing everything up to code - totally understandable, which we discussed and I approved to HWA prior to any work being completed).

Jason showed up on the day and the time when he said he would. They had everything up to code and the new heater plumbed in about 1.5 hrs. He walked us through the new heater, code updates, how to operate/maintain the heater and how to prevent sediment buildup going forward (we're relatively new to TX hard water).

Overall, Jason and Kelly showed up when they said they would, performed good work in a timely manner. I'm not sure how my experience was so different than some of the others on here, but I'd like to say ours was as positive as it could have been (when dealing with plumbing issues)

David A.

As with the other reviewers, I was assigned Valiant by my home warranty company. My A/C unit went out last summer. Valiant was several hours late arriving at my home, "investigated" the problem, and determined my unit was low on coolant. They scheduled to come back a couple of days later. All this time my family and I continued without A/C during the summer. On they day they were to arrive, they were a no show. I called Valiant late in the afternoon to ask where they were. They were on another job and couldn't make it until the following day. I told Valiant to pound sand and got a new A/C company to come out. He determined a capacitor was out, replaced it, and had me running in 30 minutes. I was not low on coolant - he showed me the gauges. Do not hire Valiant to do anything at your home!

Eric S.

I was assigned Valiant via HWA (our home warranty). Two days later, I've called a few times and it goes straight to voicemail, and their mailbox is full so I can't even leave a message. Got reassigned to another contractor.