Val Betti Plumbing

Shari G.

I am writing this review on behalf of my mother. She has been dealing with a backed up toilet for months. The latest call was to Val Betti to come out and unclog the toilets. They have to go inside because there is no outside outlet. John was the technician who did the service call. My mom has two bathrooms, he broke the toilet in the guest bathroom, replaced it with a cheap toilet that flushes weird. He ""supposedly"" unclogged it. He did not clean up after himself and my mom spent over an hour cleaning up his mess, wiping down walls. He was foul mouthed. Fast forward to today, the issue has semi-returned and the landlady called Val Betti, they put her on hold for over five minutes, no one came on, she hung up. She calls back and speaks to a Vince. He was told that the toilets are clogging up again. He ACCUSED my mom of throwing paper towels down the toilet! The only thing that she is putting down is urine. I will not go into detail of what goes down the toilet but paper towels is not one of the items. Just liquid. This place is a joke. Terrible customer service and accusing the customer of doing things. This is not the way to handle or treat your customers. I guess you don't care about losing customers. It certainly looks that way. I gave your name to many people and now I will discourage anyone from going to you. I would give you 0 stars if I could but one star says it all.

Neil G.

We used Val Betti Plumbing for a series of plumbing jobs related to our retrofit. They were a little on the high end, price-wise, but we got good value for our money. All of their plumbers were skilled and efficient, and left the work area perfectly clean. Some of the work involved installing exposed pipes across our basement, and the new pipes not only work right, they look good. When there was a small problem with the last job, they sent someone to fix it as soon as they could. I would definitely recommend them.

Kenny K.

They came out in a timely fashion and did a perfect job on the new facets and garbage disposal. The price was so low I even asked if he forgot something. Perfect in every way. Kudos.

Marilyn G.

Thank you so much John for finding the problem with our two bathrooms. Sorry you had to go up on the roof in this hot spell uggg. So nice to have our two toilets and bathtub working again. Great job, our new go to plumber. An add on...they are very reasonably priced so not sure why several reviews say otherwise. Thank you again

Gaby F.

We had some problems with a broken water heater. Called Val Betti and they sent over someone in the next days to help fix the problem. Yes they are pricey but the quality of the work and their reliability is far above the rest. With plumbing it's not worth skimping on quality.

d b.

I requested a service call. My wife ran some school down the drain, which cleared the clog. Val Betti showed up on time, took one look, said the drain was running free and left. No charge! Great service.

Marilyn M.

I have been using Val Betti for more than 20 years -- but never again. My disposal stopped and I could not find the reset button. Also, my toilet was beginning to 'talk' to me (gurgling) and I believed it was a simple replacement of the flap seal.

My VB appt was for 8 am. At 8:20, I get a call saying the plumber was lost although he insisted that he was at the right location (he was lost.) When Jeff finally showed up at the gate around 8:45 am, I went outside to greet him as he was driving up but he then got on the phone for 10 minutes while I was still standing outside. (How rude!)

He started on the disposal but said the problem was a failed outlet and I would need to call an electrician.

He then started on the toilet. I witnessed him actually breaking a component so now he insisted on replacing the entire guts as he could not fix that portion of the ball float system. At this point, I was so upset I had to leave the room rather than staying there to watch him. I now have the newer-style slide float system instead of just replacing the flapper valve. When he called out that he was done, he also informed me that the wax seal had failed and the toilet was now leaking. I'll never know how he did that as it was NOT leaking before he arrived.

i also wanted him to change out the showerhead and he said that would be $300. I talked him down to $100 which should have been $10 for the five minutes it took him but at that point I just wanted him gone. Jeff then insisted that the water pressure needed fixing despite my assurances that it was fine. But he persisted to insist that it be fixed so I finally asked him to send me an estimate to shut him up.

So, now almost $500 later, I still have a disposal that doesn't work and a toilet that is worse than before Jeff arrived. Needless to say I am furious so I called to tell the boss about my experience but he has yet to call me back. I am so disappointed in the lack of customer service after all these years. I used to recommend Val Betti to others but never more and after all these years, I will not be calling them again.

R S.

This company provided me with a new gas line. They were prompt and very professional and FULLY LICENSED and INSURED!!

Risel M.

Excellent service and very sufficient. Had an appointment to replace water supply pipev from meter to the housr. Greg and Justin showed up on time and started immediately. Very professional at all times. Kept me updated on their progress. Very satisfied with Val Betti and their services, as this the 3rd time to utilize this business.

Stewart S.

I initially called XXXXXXXX. I was told that a plumber could come in 10 days with a 5 hour window.

I then called Val Betti Plumbing and the company provided a plumber in 48 hours with a three hour window.

The day before my scheduled appointment I was notified of my appointment.


Jeff arrived within 15 minutes of the beginning of the window. He was courteous,knowledgeable, and neat his work. I could not have asked for better service.

I am surprised that there are only 20 reviews for this company.

Stewart Samelson