Vail Service

David M.

Really great service and responded immediately on the weekend during near 100 degree heat without price gouging. My service technician, Jason, was professional and courteous. I will use them not only for my regular maintenance but for any hvac/plumbing requirements in the future.

Pete B.

Best service in Clermont . Always so kind , on time and gets things fixed in a timely manner . I have used Vail since moving to Clermont 11 years ago and they have always done great service would not use anyone else .

caitlin b.

With a plumbing company come in to install our toilet and afterwards the toilet would rock when you sat on it. They would not come back to fix the problem. I called Vail plumbing. They responded promptly and the plumber that came to our house was extremely polite, professional, and did an excellent job. We also found the price was reasonable. I will definitely use them in the future them in the future

Michelle R.

Bath tub was draining slow and air was bubbling up through the toilet bowl when it tried to drain. They came out and snaked the line with a 3/4 in snake and cleared the clog. Came same day. Called before they arrived and didn't take them long. They laid out a tarp on the floor to help contain any mess. Nice.

Colleen S.

They are really good people. It is a family business and they always accomodate emergencies and do good dependable work. We have had plumbing work and AC work done which they also do. They are prompt and back up their work...which is rare these days. I trust them and know when they fix stuff it stays fixed.

Deana R.

At least they have very good customer service. I called several only her very polite. I am not a plumbing guy or construction profession. I can not explain well, but only she is very nice to me. I told her I don't know how to explain, she asked me to send picture. I told her you can send a technician to come, if the price is reasonable I will let you do it, if not I will pay to an inspection fee. Any way, she is the best I the whole clermont what I think. Don't go to the rude guy, you didn't get fix but get angrier. Thanks!

Ray C.

Great job from a great company. Mark cane in, assessed the problem and gave me my options. He got the job done, didn't leave a mess and was very professional. They'll be taking care of all my AC and plumbing issues.

Cindy N.

I honestly think most of these reviews must have been written by the business themselves because my experience was not good at all. 1. I called about a toilet with a slow leak. The woman who answered said """"the guys would be out tomorrow or the next day"""". She never gave a time. So, they ended up coming out the next day, they called and said """"we'll be there in 10 minutes"""". Thankfully I work from home. 2. They get here, I open the front door and see two guys who look homeless and both smell like pot smoke. Seriously, I would have thought they looked like two bums off the side of the road. Then I notice that instead of parking in my driveway or on the street like any normal person would, they literally parked halfway on the sidewalk and halfway in my front yard like a couple of morons. 3. So, they come in the house and I show them the toilet. The leak is extremely slow / minor. Buying a kit to replace ALL the seals should only cost $25 or so. I probably only needed one seal replaced but I figured I should just do all of them. They actually quoted me $190 to do a ten minute job. They even tried to say I needed a new on/off water valve... which was total BS. I called another plumber, he came out and said only one sealed needed to be replaced and only charged me $30.

Wendy A.

Professional, fast, fair, and PROFESSIONAL!!! After a. Ad experience with a different plumbing company it was great to deal with Vail! They will be out first choice in plumbing in the future.

Jeff C.

Buyer beware! Unfortunately, that are taking advantage of the current situation and over charging for their service. I've used them for years but no more. Charged me over $1000 for a $400 pump and then used all my old parts and then charged me another $500 for a couple of hours of work. I was told I would get a detailed receipt, nope. I was also told that someone would call me, nope. Make sure you ask for a detailed quote before doing anything with them. They will rip you off.