USA Plumbing

Renee W.

Not the most professional company. Told me it would take a week or so for a part and never came back. The girls that take calls (Lola and Sheila) don't answer any of their calls. I frequently called their office to confirm if the parts arrived and they blew me off. I attempted to further reach them, without a response, so I contacted AHS (who frequently does business with this weird company) and they told me they were going to escalate the situation. The situation was not escalated, I had to threaten my membership with them in order to make them see the issue with this company. This company needs more intact professionals running the counter and not chatty girls who do not understand what or how a business is ran. You all are happily running your customers away. I am entirely disappointed in this experience in both USA pluming and AHS (American Home Shield). I recommend all Austin users to not go forward with this company, especially if you need emergency work done. AHS should cancel their contract with this weird half business as you tarnish their reputation as a incompetent plumbing company. I hope you know that these reviews don't just go on Yelp.

Jesse D.

TOTALLY UNPROFESSIONAL! They were assigned by my warranty company. We have a leaky water heater that needs to be replaced ASAP. "USA" wouldn't bother to call me back ever. I called and texted them a dozen times. They texted me 2 sentences about an estimate after 5pm and then ignored me for another full business day. Finally I went with another company due to their lack of communication. They were only responsive when I sent them 6 one star Yelp reviews confirming their consummate unprofessionalism. Too late! Zero stars! Don't let them waste your time!

Monique B.

USA plumbing is pathetic, never returns calls... have had cold showers for over 2 weeks. No call backs, no shows, no help. Useless, never use these guys even if you warranty company sends them to you, request another company.

Naveen B.

Apolo from usa plumbing came to fix an issue and he said he is missing a part and would come a day later. But he is no show after that and like another reviewer said, they havent updated american home shield (AHS) and now AHS doesnt want to help

Stella A.

The serviceman showed up and said he would return after contacting American Home Shield for authorization. We never heard from him again! He never contacted AHS.

Heidi C.

There should be a no star for this company. They were contracted by Old Republic Home Protection after the previous provided tried to scam me into almost $1500 worth of additional items needed to replace a water heater. USA plumbing doesn't answer their phone and when they do they say they will call you back and dont, then respond with a "please text us". They came to my property on 8/6 and after many calls, text respond with "sorry we are busy" when asked about what the found. Then I call the warranty company ORHP and they tell me even though USA had a technician at my property they do not have a report? What was this man doing at my property if he has no report. Stay clear of this company.

Sanjeev D.

USA Plumbing was sent by AHS Warranty to diagnose problem with water stoppage behind Refrigerator wall. The technician cut the sheet rock in the wall to get to the pipe but could not detect where the problem is. Then he left the hole in the wall and left. AHS is no good either in this case as I had to call them at least 10 times without any solution to the hole in the wall. I still have a hole in the wall. Very unprofessional (both the plumbing company and AHS warranty). Please hire them at your own peril.

Lauren J.

This company was assigned to us through our warranty company and never responded to phone calls or texts when trying to figure out a time for them to come out. They finally responded via text giving us a time window and then no-showed and never returned our call to find out why they didn't have a plumber show up. Unacceptable business practices, especially when dealing with an active leak.

Rafael B.

I had usa plumbing come to my house to clean the bathtub clog and they quote 2100 choice home warranty denied the claim usa plumbing are thieves scammers I did the job for 50.00 in pvc parts do not hire this thieves they are real thievers they will steal u money don't hire this scammers

Lisa M.

Completely unresponsive and a no show after waiting a week for an appointment. Use someone else and save the hassle. I wouldn't let these guys touch my house even if they showed up now because they can't even handle the simplest things.