USA Leak Detector

Amanda M.

Another plumber suggest i call them to determine where my water main leak was since it was under concrete. Steve and Kahlil came out quickly and were able to determine the source of the leak and provide a quote. I wasn't able to get anyone else to quote so i had them come out to fix it the next day. They stuck to the quote even though it ended up being more work. They made my water main leak much less difficult to deal with.

Steve T.

They were timely and worked with the plumbers to pin point the areas that needed to be dug.

Janet Z.

They came right away upon request of service, appearing professional and offering lots of suggestions. However, they offered outrageous price for the fix knowing that it's urgently needed. I ended up hiring another company to come and discover the leak was not at the location they had pinpointed. I was very disappointed for paying a high price for their professional services that didn't help to solve the problem.

Karrie O.

Thank you Shane! My father in law went without water for over a month. We live on 4 acres and the plumbing is all over this 4 acres. Shane walked the entire property and never stopped until he found the leak. Father in law now has water!
THANK YOU SHANE!

Michael K.

USA Leak found my initial leak.
It was located in one of my outdoor sprinkler valves.
After had it fixed, I still had another small leak. (about 0.2 gal/hour)
They came out, and eventually needed to use helium, but they found it even this tiny leak.

They were professional, friendly, and effective.
I would recommend.

Karen D.

Think twice before you use this company. If you are asked to pay for services up front, do yourself a favor and insist on paying only after they have performed the service.
I am experiencing water leaks in my home and sought their services to take moisture measurements, and identify the like sources/causes of the leaks. I was asked to pay for services and sign documents up front before any work was done. Promises were made about using the latest leak detection equipment and providing a report with the moisture measurements taken and images from the use of their infrared camera. One technician went so far as to promise that they'd be coming back within the next 30 days to ensure the job was done right, including taking measurements on a rainy day. That did not happen. Instead, they made an appointment on a date that I said I could not be available. I arranged for them to have access and raced back from my appointment but they were already gone. They then sent me a written report devoid of any moisture or other measurement data and incorrect information about the location of the leaks. When I asked them to submit a corrected report, they said that they don't provide certification, which is not what I asked for. I simply wanted the report to reflect the measurements and images they took and indicate the likely locations/sources of the leaks. They did not. So rather than helping to solve the problem, they took advantage of the situation and just took my money. I've asked for a refund and would not recommend using them.

Zeyn A.

Called and spoke with David. Hired them for a main line leak in my house. They used their equipment and found the exact area of leak. Cheapest leak detection I found. Highly recommend.

Jason R.

These guys tried to do a good job but couldn't communicate properly and somehow (after 6 hours!) didn't find a leak that another vendor found in 15 minutes the next day. Avoid.

W. G.

Suspected of Scam or gross incompetence.

1) My plumber could not identify a leak in my house and told me that it might be the hot water in the wall. So I rushed to hire the real expert USA Leak Detector. Their technician has the equipment and is supposed to find the exact location of the leak, right? They determined it was not the hot or cold water. Great.

2) So they proceed to check the train next to the hot/cold water line with their equipment. Identified it was the drain pipe. The drain pipe under a sink inside the bathroom wall goes down into the sewer line below the concrete foundation. So they are aware that the drain pipe behind the wall is a problem. Did they use their equipment to scan the wall for leaks there?

3) Instead, the technician marked the floor and ground as leak locations in the report - even though the drain pipe 3 feet above ground was cracked instead. In they marked the concrete foundation ground to be open and the sewer line repaired. Then their estimate came in as $6,249.00. I have received another two quotes to break the concrete foundation and fix the underground sewer pipe as per their same report: $2,800 and $3,800. It seems that it is very convenient for their technician to mark the ground instead of the above-ground pipe leak, and then proceed to give an estimate that is totally out of line with others.

4) Another plumber came and identified not the sewer under the concrete foundation, replaced the pipe, put in a camera, and showed no leak below the ground sewer. Frankly, now in retrospect, the sewer line is 3 feet below the concrete slab of the foundation, unless it's clogged which it was not, to have that much water coming out from the concrete to wet the floor seems unlikely.

5) Suspected dishonesty work, I called the company and asked for a refund because their technician did not find the leak location, yet marked a different and difficult location and gave me a quote that is way out of line with other quotes. I got an ear full of excuses, nothing but unstoppable excuses.

6) No refund nor apology was given. I should not have ignored the negative reviews here.

Andrea G.

I'm feeling SO much better than I did this morning! USA Leak Detector was able to send someone out within 48 hours and quickly isolated my problem, which turned out to be an outdoor irrigation leak. Not in the house so I was able to turn the main back on! Khalil took the time to explain things to me throughout the entire process and even pointed out a couple other issues that they recommended I address with my water company and handyman. Service was fabulous from the initial phone call to the written report that they sent afterwards with pictures. Thank you, USA Leak Detector!