USA Drain and Plumbing Works

Kristyne W.

These guys are amazing professionals. I reviewed them on google also. They get the job done right and with some of the highest quality parts. They came out on an emergency plumbing issue. The bill was reasonable for the hard work that these guys put in. $3500, he replaced the water main in the garage, and the geyser spewing in the front yard. They were here for about 5 hours. They had to call MSWD to come out and find the water shut off. They worked with MSWD hand in hand to get service restored. It is rare that you find this level of professionalism, and rare to find a company that cares this much about their customer. again thank you guys for the work you did on 9/17/2024. I know that one of the reviews here is connected to mine, and although it is a negative one, my experience to this scary emergency was a genuinely AMAZING one. You have done me a huge favor, and saved me a huge headache and gave me access to water again.

Danny G.

Do not use unless you want to be extorted for paying $800/hour for plumbing work. Our tenant at a single-family home called them after-hours (without our knowledge) to fix a water leak that was outside the home in the garage. We got an invoice for a whopping $3500 for 2-3 hours of work for 2 guys. We said the invoice was ridiculous and we had other plumbers quote us $800 based on the scope of work and pictures they provided. At most, the parts needed were $250-300 and there was no digging machinery needed, so the rest is all purely labor. They said ""we're going to get our money one way or the other and will not negotiate; we will lien your property if we don't get paid in full"". They even called our tenant directly and threatened them that they were going to lien the home for non-payment, and they could potentially get kicked out. I've never had such a poor experience with a plumbing company in my 25 years in real estate. The fact they have 5.0 star rating on here is astonishing. They're essentially billed us $800/hour in labor for a routine plumbing repair that involved digging up a leaking water line and replacing a leaking pressure-regulator valve, and then threatened both us and our tenants when we disputed their bill. Truly unbelievable. We do not plan on paying them the inflated amount they are requesting.

Randy B.

These guys are professional and do an incredible job. In all honesty, I have never worked with a contractor with their attention to detail. They are extremely hard working, nice to work with and truly take pride in their work. Matthew was our technician and explained the work to be done, upfront charges and followed through until the job was completed. Cleanup was just as meticulous and they left everything better than when they arrived.

Thanks again for the great job!!!

Stephen E.

Matthew from USA Drain came out on a Saturday morning to replace our 3-year old water pressure regulator. He was very professional, arrived on time and did a great job. I highly recommend USA Drain and plumbing.

Shalini B.

Asked my husband to put in a bidet because he has done it before. He was getting so frustrated when he couldn't get things to fit. I told him to walk away and within 40 minutes of me calling Roger and Daemon from USA drain and plumbing had the problem repaired for a reasonable Sunday emergency price. Thank you!!!

Jeff D.

I wanted to take some time to do a special shout out to USA Drain & Plumbing Works and their leadership team, Steven and Roger.
I have had the pleasure of knowing the Miranda brothers and working with their company for several years. They have always assisted me in a timely manner as well as my clients. Their professionalism along with the attitude and respect of their employees is top notch. I would highly recommend them for your plumbing needs. It is rare in this busy, technology oriented world to find a company that still has their foundation, courtesy, consistency and completeness on their jobs. You will not be disappointed in the value you receive from them!

Cary Hampton

Daniel C.

Highly recommend USA Plumbing
Mathew and Edwin were professional and knowledgeable. Fixed the leak and provided the parts and experience. Bravo
Daniel Coover

Charli E.

I am posting a new review in response to the business owner who refuted my original review. Her rebuttal information is absolutely NOT accurate. Again, I stand by my original review and have receipts and bank records to prove it. They charge $300-350 an hour. We know because we paid it. WE bought our own parts. They did not bring a single part with them. Who ever heard of a plumber who doesn't have parts? When our regular handyman got back from vacation he charged me $200 for the job they quoted us $2,000 for. They absolutely were not even here three hours which includes both trips. Outrageous price gouging and then calls me a liar.

Sigita M.

Came out within an hour on a Saturday and saved a major plumbing issue of ours!! tried other plumbers who didn't even answer so definitely call them if you're in a pinch!

Robin H.

Great team always efficient. Extremely knowledgeable and competent. We had several plumbing repairs by Eric and Javier, these guys are impressive. Top notch. Highly recommend.