USA Bath California Remodeling - West Sacramento

Michael B.

Satisfied with the end result. Just had the master bathroom full remodel. Floors countertops new mirrors faucets sinks walk-in shower new vent fan and painted the wall behind where the old full length mirror used to be. 4 days and done. Bobby was our installer nice kid. We had to point out a couple of things we noticed and he corrected them. For the price we're paying we pay attention to details and Bobby was great at addressing those issues. So, we have the guest bathroom scheduled for remodel in a week from know and are hoping that Bobby is again our installer. The only reason I didn't give 5 stars is that we had an issue concerning the painting that was needed after removing the old full length mirror, it seems that Bobby wasn't going to be compensated for that. I had the paint and rollers so materials were covered by me so that wasn't an issue. Bobby didn't wait for USABATH to ok him to paint the wall, so he just did it himself. I hope he gets compensated for this. For he is not paid by the hour, he is paid by tasks lined items. Anyway I thought that was weird that I had to contact the sales department to get permission for Bobby to paint a wall that would need to be painted when taking off. Mirror that's been hiding the old paint for over 20years. That should've been already calculated in the pricing of this project. And when they do our guest bathroom in a week from now I'm hoping I won't have to make the same calls again? Michael Brown YUBA CITY CA.

Sophie P.

Everything from start to finish went well. The salesperson, Mathew, was extremely helpful. He explained our options and provided invaluable expertise in answering our questions.

The installation was scheduled much sooner than we expected, which was great. The installer, Jason, was punctual, polite and professional. He was done in two days and we're delighted with the results. I would use USA Bath again if I had another project.

Cali R.

I want to give zero if it allows me to! I don't usually give reviews but seeing my mom stress for over 2 weeks and finally give the task to me of handling these people was horrible. I thought my mom was going to pass out. They came several times to fix this bathtub install. My mom has paid them and yet the bathtub still does not operate like she and we're told, she has an unusable tub. I called Michael who I was told was their top tier guy and after I told him the latest problem he said he'd get back to me in 20 minutes. I called and left several messages for the entire staff (Christina and Jim) as well, and my calls went unanswered all day so here we go again yet another weekend with no answers. The service when problems arise are a joke. My mom is still in grief over my dad and I can't believe they are putting her through all these unnecessary tears. All she wanted was a bathtub she can relax in but instead she has been given a headache. I've waited all day with no resolution to this problem. This simple installation now has turned into a nightmare repair. The staff at USA Bath likes to talk over you and cut you off just to rush you off the phone with no resolution to your problem. When they are wanting to get paid they will harass you day and night. What a wonderful way for her to celebrate Mothers Day. Thanks a lot!

Sha G.

Leo was very professional on time, clean and very pleasant. He did an awesome Job. Now I have my own private spa

Yan T.

best experience i ever had with remodeling jason was unbelievably professional and always on time.
GREAT JOB. THANK YOU

Jose G.

I would like to thank everyone involved with the project. Everyone was really friendly and professional. The new shower came out even better than I thought it would. Great experience from top to bottom. I would definitely recommend to anyone looking to remodel their tub/shower.

Cindy Y.

High quality work that is lifetime guaranteed. Estimate and consultation process was easy, and they helped me work with Home Depot credit dept on increasing my credit limit to pay for part of work. They were able to get the job done a month before original estimated date, and the installer was professional, communicative, and did a good job on the install. I have used USA Bath to remodel my other bathroom before and will use them again!

Steve S.

we really like our new shower. the installation went very smoothly and we are enjoying the big improvement

Barry S.

sales rep came to my house did all his calculations said they could install a walk-in tub by Kohler during his presentation I asked him if my 40 gallon water heater was fine he said yes he lied its not even close to being enough hot water to fill it

Charles B.

We had a tub/shower and just a shower replaced by USA Bath. They were done at different times with different installers. Both installers were friendly, professional and meticulous. They left the house and driveway clean. There was a misunderstanding on one small item and USA Bath was very responsive and the situation was resolved to our satisfaction. We are very happy with the results.