US Plumbing Heating & Air Conditioning

Shannan C.

I joined Yelp to write a review for this company and hopefully temper some of the negativity I've read. Like most folks, I was referred to US Plumbing from Home Depot; honestly I have more negative comments about Home Depot than USP. One thing to note about many of these negative reviews, is that many of these folks have not had any actual work done but are complaining about customer service issues. More on how the company could improve communication and customer interaction in the next paragraph.

This company gets A LOT leads from Home Depot, so YES, they will ask you if you know that a bathroom remodel costs between $10,000 to $15,000 (or more) before trekking out to your home to draw up a design and finalize an estimate. NO, you and your bathroom really are not different and your bathroom will not magically cost less. My tiny-ass 25 foot square bathroom in Colonial Village, North Arlington was within this range, and it's barely big enough for a Hobbit. Could the company be more delicate in how they go about ascertaining customer seriousness...well sure, but I'm paying for talent and skill over couth. I almost didn't use USP for the renovation due to negative Yelp comments, but I noted most people weren't complaining about quality, skill, or craftsmanship.

I required an entire bathroom renovation due to cross contamination of my condo with mold spores--- perpetrated by Michael & Son (NEVER hire them for anything). I had no choice but to tear out my bathroom, but this also means I was able to see the conscientious approach for a full bathroom renovation, including--- installation of new tub, toilet, vanity, floor tile, and shower tile. I was primarily concerned with tiling and the damage cause by mold, but Collins did my tile; he was a real gem! Little Harry (who on the telephone sounds 50 years old but looks like he's 28 and some change) was also pleasant and professional.

Aside from the one day there was a jackhammer going for 6 hours, I was happy and pleased with the work. In addition, there is some additional tangential work to be done for which Little Harry said he'd be happy to come back out and take care. So yeah, I'll be calling him for that work in the future.

If there was one thing to change, I wished they could magically get done sooner and faster. I really was without a shower for a week and half though they were very good about making sure there was a working toilet at all times. And Little Harry went out of his way to ensure I could take a shower as soon as possible. Between using a friends shower and prodigious use of baby wipes, I was fine without the shower for those days. On that note, they started on a Monday and I was returned a fully functional bathroom on Wednesday/Thursday of the following week. Like I said the most important thing for me was having a toilet. I had to be careful the first few days after the tile work was complete, but after that everything was good to go. And I still smile every time I walk into my bathroom. Really nice work overall. Take a look at photo and the artistic tiling work by Collins...Yo, this guys trained in tile works in Italy. Like I said, he's a real gem, and I hope he gets super Christmas bonuses every year.

I can't speak to warranties and following up with defective workmanship as they bathroom has only been completed for a few months. However, I will update accordingly should anything change. So far everything is brilliant.

Also, I'm a single female living in one bedroom condo and was home for the duration of the renovation. I never once felt uncomfortable. These guys are easy going pros, focused on doing good work, and some of them (I'm looking at you Collins) have a sharp sense of humor. I balked at the cost knowing it was higher because I went through Home Depot, but I'm now glad I took the plunge and trusted my intuition with US Plumbing. And quite honestly, I dig it that they're a family run business.

Home Depot and Michael & Son...that's another story.

UPDATE 12.2017: I'm now one year out from my bathroom remodel, and I stand by everything I've stated in the above review. In fact, I am so please that I've asked them to come back out and do a bit more additional work for me, include tiling another bathroom. I trust these guys to do a good job; not only that, they remembered me/my bathroom when I called them up with another job.

Joseph P.

This company is efficient and accurate when first installing plumbing. We had them upgrade our house's plumbing which was tiring since built in 1978. The [2012] project. contracted via Home Depot, included upgrades to our Master Bath shower, both bathroom commodes, and an alcove Jacuzzi in the hallway bath. But that's where their interest ended, once they were paid.


(1) They refused to honor their warrantee. Shortly following the installation, we discovered a cutoff to an outdoor water faucet leaked when opened. They were non-responsive to multiple phone calls and emails from us pleading for them to come and repair the cutoff.

(2) They refused to repair the Master Bath Tower Shower when we discovered the lever to start the shower was fixed; would not turn Five years later. (Yes, we know the labor costs would be incurred.) They refused to service their original installation.

(3) Forced by (2) to call a different plumber, who seriously damaged the Master Bath Tower Shower and poorly installed cutoff to the shower and commode, thereby crippling the Master Bath. Yet again they refused to help, knowing I was recovering from knee replacement surgery.

Ergo, given our seriously dire suffering, we do not recommend this firm if seeking a service provider which honors its warranties and supports future needs when they arise.

This Is O.

This is a company set up by Home Depot to do plumbing for my residence. I called several times after they left me a message. Very unprofessional and rude customer service. Never try again and Avoid failing Home Depot also.

Aaron W.

I wish I could give US Plumbing more stars, they did an outstanding job remodeling my master bath and I am so thankful. From start to finish, they were very professional. The estimate was accurate, the work was done on schedule and within budget. Unlike several other bathroom remodelers I contacted, these folks really know their stuff. There is good reason why Home Depot recommends these folks, they do great work [period].

C D.

Because I bought my cabinets from Home Depot they recommended US Plumbing for installation. I heard nothing for a week and then called my Home Depot rep. They then called and gave me a 5 hour timeline (1pm to 6pm)....ridiculous...then they showed up at 6:10pm...driver got lost???? I shared my experience with Home Depot and they said they are overextended. I am paying a lot of money for this installation...this better turn out better..I'm keeping my fingers crossed. I'll be back to let you know how it turns out.

Kimberly M.

Like many here, I was given these guys as bathroom renovators to come out and do a full bathroom remodel on two bathrooms. I get a call and the guy was rude. He questioned whether I knew how much a bathroom costs. He asked if I was serious. I said yes and he said ok I'll have someone call to schedule you. No one ever did. I called Home Depot and they gave me a direct line. Couldn't get through. Maybe a good thing because I found a great contractor to help us out. Home Depot said they were good for their prices and it was worth the pain but if you can't even get someone to come out who cares??

Donatella M.

One star because there is no option to give no stars at all. We got their name from Home Depot. We scheduled the first appointment but they did not show up at all. I called - they did not - we rescheduled, they did not show up again and the next time as well.
I don't think I can trust them at all. They are also VERY RUDE on the phone.

Sherri S.

We moved into a new house (new to us) and it needed a new tiolet installed. After getting outlandish prices from local plumbing co's I decided to go to Home Depot..Good move I bought a nice toilet for 120.00 bucks and arranged for installation. After a few days of not hearing from them I went back to the store and later that day someone called me to schedule installation..they came on time and while he was uninstalling my old toilet I had time to pick up the new one next door..the tech helped get it in and did a great job installing it..while there were some communication issues at first they did a great job at a great price!!! Im gonna eventually replace all my toilets!! Home Depot here I come!!

Vafa A.

If you are unfortunate to have shopped at Home Depot and been given US Plumbing as your installation company I feel your pain. I was told that they will install my toilet and they will call us with the time schedule. After not hearing from them for four days I called to inquire and I was told it was my job to contact them and I was given a date for five days later so I cancelled all my plans for that morning and waited for them to show up. I was told I have the window of time from 9-1 and the installation technician will call before coming. Long story short I called at 12:45 and they could not get in touch with their guy. I got a call from the installer at 1:05 that I am on my way and could get there in 45 minutes. I told him that I had planned meetings for 2PM and I needed to setup a time that he could be there on time. The owner Harry calls me with no apologies but fury and tells me to take it or leave it. I am a realtor and I already have told all of our agents about my experience but since Home Depot is feeding this guy no matter what he did not give a damn about the customers.

Mary P.

Worst company!!!!We got their name through Home Depot. We had our first consult in early May and picked all of our new bathroom items that week. The start date for the project was July 15. Then I made many many calls to get the final cost. (They give you an allowance for certain items then add them the $8,000 bathroom job they advertise. Our new cost was just under $13,000. )So we ask for the paper work showing the cost breakdown. Then when I called again for the paperwork he said our new start date was August 1. I ask him why it changed without talking to us. We said that was the latest we could do the bathroom. On June 27th we ask again for contract to be sent. He said ok and we set June 28 to sign the contract. We stayed home all day and he never called or showed up!! So by this time we were fed up. So we sent an email saying we would not be using the company. Still no call to see if this could be resolved. Home Depot please use another company!! I know there are more reliable companies out there!!