Urgent Rooter Service

Elin S.

I completely disagree with all the bad reviews! We had sewage backing up in our shower and in a toilet on the other side of the house. Called our usual plumber and he snaked and snaked and snaked and could not clear the blockage. He said he thought we had some big trouble in the sewer line and recommended that we call one of the roto-rooter companies. My husband basically called the first number he saw listed on the internet and that was Urgent Rooter. Boris came out and after hours of trying to reach the blockage through the inside of the house, concluded that he would need to dig into the sewer line. His supervisor came out with a video camera and a sensor and they quickly located the blockage. They estimated it would take a day and a half to dig down to where it was and gave us a quote. Well -- the blockage was SO deep and SO large (and we SAW it on camera AND live -- massive tree roots) that it took them four days. They dug up the whole front yard and had to go down almost ten feet. They managed to rig up a temporary septic system for us so that we didn't have to move out of the house. I cannot tell you how nice they were (even when my husband got mean and frustrated) and when they finished, you couldn't tell they'd been here. Every plant was put back in place, the sod was replaced in the lawn, the mud was hosed off of everything and then they volunteered to come into the house and snake all our sink and tub drains for no extra charge. Their work is warrantied for the next five years and they will come out and clear any inside drains for free for the first year. AND even though the job took almost three times longer than they estimated, they did not raise their estimate.

It is OUR fault that we never rooted out our 75 year old pipes, with a yard full of trees. And OUR fault that we ignorantly flushed wet wipes and tampons down the toilet for years. Having your sewer back up is a horrible experience and one that I never want to repeat -- but if we did have a problem in the future, I would definitely call Urgent Rooter.

Maggie O.

Yes, I too can be added to the long list of customers that have been ""royally screwed!!!"" Just as all the rest I to was in a bind and called them to service my clogged shower. They gave me the same song and dance and never fixed my shower! I was screwed out of $200 for some man to come out and tell me that I needed extensive work that would end up costing me over $3,000.00 I'm sure they must of said, ""she'll never know the difference"" and thought I would pull out my check book and hand over the money. Good thing I had half of brain to first call my husband before I agreed to anything! My husband is so irrate we are now talking to a lawyer to take these crooks to small claims.

I truly hope more people would read Yelp before calling these crooks!

Wally A.

I agree with the other comments, I too wish I had checked Yelp first. This company comes on with a low price ($69) and then they come out and say they can't clear the line and want you to buy into some really expensive services, the old bait and switch routine. I ended up paying the $69 without getting the line cleared. I had to call another company and they got the job done with no problems. These guys are crooks.

Shilpa P.

If I could give no stars, I would. This company should be written up and black listed. I had a technician quote me $1,200 to repair my kitchen faucet and reset my garbage disposal. No way....I hope people are more aware of these kind of scam artist.

Pat V.

All these reviews are spot on. Told they can't snake drain, problem is bad, be back tomorrow, cost $1550. Called a real plumber who was able to snake the drain for $90, said to replace $600, but not necessary at this moment.
We lost our deposit on these guys, lesson learned. These guys have either no skill at their trade or have no soul. BEWARE!

Michele P.

Although I wrote a positive review in May, I have changed my mind because I once again have massive plumbing problems even though I spent nearly $4,000 to have Urgent Rooter replace my main sewer line.

I am unemployed and I had to tap into my 401K in order to pay for that. So not only am I gonna be penalized by the IRS, I still cannot shower or bathe in my bathroom. For now the only drains working are my toilet and kitchen sink. Who knows when those will fail.
Urgent Rooter blames the problem on the smaller ""branch lines"" that connect to the main 4"" sewer and they will only help the situation if I pay them another $2,200 to fix the problem. They won't even try to snake the branch lines because they claimed they didn't want that liability. I guess spending $4,000 wasn't good enough.
I feel as if I am being held hostage by this company and I will not do more business with them. If anyone asks me for a plumbing company referral I will be sure to tell them about my experience with this company.
While no doubt the branch lines need replacing, Urgent Rooter is only in this for the money. I will have to bath in a bucket for the foreseeable future until I can obtain gainful employment and find someone else to fix the remaining problem for a reasonable amount.
Thanks to Urgent Rooter, I don't trust them or ANY plumber at this point.
You all suck!

Elizabeth L.

OMG! cant believe I didnt read Yelp first...!
The guy walked in the door and immeadiatly said ""dude, you've got a big problem and we need to take the whole toilet off"" he didn't even try and snake it and when pressed to do so, suddenly there was a price changed. When we called the office, they backed down. He ran the snake and it stopped, touting a blockage but ""reccommeded"" that we now needed to hydrojet the pipe to the tune of about $1500.
Further more, he didn't even have a screwdiver and couldn't figure out how to take the sewer lid off.
At this stage, I said Ii didn't feel comfortable and needed to think about it and later that night called L.A. Hydojet who sent someone out. He took one look at the problem and was able to unclog it with the exact same snake in under 2 minutes!

He said it was a simple blockage.

Andy G.

This is my first real experience of Fraud! These people are crooks and are now trying to make me pay for services I didn't even need in the first place. Absolutely stay away from this company... they will bring you to financial ruin!!! The reason we used them is we had an emergency on a late Sunday afternoon and they were the only people that answered. They were 3 hours late coming out. Once they arrived they told us the problem was one of the toilets and it would cost 275 to remove the toilet. Then he tells me we don't have a ""clean-out"" and they will need to install one, which will now be 1200.00. The next day they show-up 4 hours late and start working. After 30 minutes he tells me everything under the house is bad and they need to replace everything. He tells us it will be 6200.00 in addition to the 1200 and they need to start working now or else we won't be able to shower or run water for a week. They never even ran a camera down to see where the blockage was! They left after only working 3 hours saying they needed to get more supplies.

The next day I finally got some sense to get a second opinion. The new plumber that was highly recommended said we already have a cleanout and wasn't sure why those people we installing a new one. He also said most our pipes we fine. He ran the camera and found the problem in 5 minutes. The problem wasn't even where the people were working. Also, he said the work Urgent Rooter had done up until this point wasn't up to code. At that point I obviously had to make Urgent Rooter stop what they were doing and leave immediately.

Most of the work the new plumber had to do was fixing Urgent Rooters work that didn't even need to be done in the first place. Even after all the work the new plumber did, it still cost less than half of what Urgent Rooter is currently trying to charge me.

I will be contacting the BBB for sure and making sure everyone knows about these guys.

Frank M.

One of the worst service i could have used, I call them on a Sunday due to my toilet in the master bedroom was over flowing, even when i used the other bathroom it would back up.. And my shower also started to back up, So i removed my toilet to try with a snake to clear the line. Worked but the shower started to backing up also. So i called them, there service tech came out looked at my clean out said it all looked good so he would run a snake at the shower drain to clear it out. At a cost of $149.00 So twenty minuets later said he was unable to clear the drain, BUT! the line for the toilet was cleared (which i did).. When i looked into the shower the mess he made which was far worst then it was. And he had the nerve to charge me for nothing.. I paid him with protest will never use them again and i tell anyone that reads this not too. I called a real plumber on Monday came out and fix and repaired the line and the mess they (urgent rooter) made.

Servando A.

II agree with the rest of the comments in here. I called Urgent Rooter on a Saturday night because my toilet was backing up. The Plumber told me from the top of his head that it was going to cost me $225 dollar to unclog my toilet. In need of his assistant because I had a party I agree. He was not successful but made it worse. Now the whole pipe was clog. The plumber kept giving prices on what other ""IDEAS"" can he do to help me and the price goes up even more. He was very discouraged but I needed his help. He ran the rooter thru the side of my house but will charge me more if the pipe became unclog. He ran the rooter with no claw attached. That didn't help! I will not recommend this company to anyone.