Urban's Plumbing

Pat B.

I had a leak that cause damage to my heater. Called Chris on a Tuesday morning and he came the same day. Found where the leak was, told us not to use the shower , ordered parts and came back Monday to repair. Came on time and charged us what he quoted the week before. I highly recommend him.

Sharron O.

Chris is great to work with and very accommodating. His plumbing work is high quality and great value. We needed him twice back to back and he was available and timely. Professional and friendly. He is on our speed dial for any plumbing services. Five stars!

Jeremy A.

We are extremely happy with the work we had done by Chris. He replaced all the galvanized piping in our basement along with 3 hose bibs and it turned out great. There was one small leak and he came out shortly after I called him to fix it and he also replaced one of the hose bibs. Chris was very responsive to my tests and was always very courteous and professional. We will be recommending Urban Plumbing to everyone we know and we will be using him for all our future plumbing needs.

Jim ..

Very high quotation on a very small job. It seems that their minimum charge is reason.
Your concerns seem to be with Yelp, not me. Yelp asked for comments. They did not limit them to service. I'm sure you do very goid work and provide excellent service. Unfortunately we didn't get that far.

Mike R.

I called Urban due to their high ratings on Yelp and I had seen their trucks in the area. I was in a bit of a rush as it seemed my water heater was leaking, and the person I would typically use for this kind of thing retired recently.

When I called, Chris was polite. He shared that their price was a flat fee and was based on using water heaters that are superior and more expensive that those at the big box stores.

Pros:
When we spoke, Chris indicated that the job would take an hour and a half which it did. They arrived (two people) when they said they would. Price upon completion was as quoted so no surprises. Were polite and respectful during their time in my home.

Cons:
My older water heater had quite a bit of sediment built up in it which made it hard to drain. This resulted in quite a bit of spilled water in the area which they attempted to clean using materials I had on hand. There was quite a bit of water left behind when they departed...I didn't realize how much until I started cleaning after they left.

I texted Chris afterward and he called me to discuss. His position was that maybe ""1 in 200"" water heaters has the scaling issues mine did so it rarely happens, and ""no plumber"" carries towels or a means for cleaning on their truck. He conveyed that the time spent was ""twice as long"" as expected due to being on ""hands and knees"" cleaning with my towels but the ""flat fee"" for install was meant to account for that. They were not here for 3 hours which would have been twice the time quoted so maybe I misunderstood his point.

I mentioned that I was surprised they didn't have a wet-dry vac on their vehicle and he mentioned that they did but he forgot about it. I also mentioned that if they'd told me how much they were struggling, I would have shown them to a wet-dry vac that was in the same room as the water heater.

When I indicated that the experience wasn't what I expected he asked if the last water heater I had replaced had the scaling issue and water etc...When I shared that it did and that the plumber took some precautions, he apologized that I wasn't happy with the experience, offered to come back and clean up (which I told him wasn't necessary at that point) and we ended the call. While I don't think he agreed with my position, he was respectful and polite.

Overall, they delivered as promised, seem like good people, and are a little pricy. If the cost was lower, I'd have been fine with cleaning up, but I felt that for the price, I shouldn't have needed to.

Michael S.

I can't tell you how much we appreciate Urbans Plumbing. Chris is knowledgeable and professional. They get right to work, know exactly what needs to be done and get the job done right and usually in less time than they've estimated. They've helped us out several times with some bigger plumbing jobs and also a few smaller plumbing jobs too. We had a pipe burst behind our water softener. We called them to put new softener in, and then before they came to do the job our water heater started leaking too! Called them and Chris said ""No problem"". They came and installed the new softener along with a new water heater in the same morning. They've also been available to fix smaller things as well, like when we discovered the water line to the fridge had previously been installed wrong. He installed a new cold water shut-off and a separate shut-off to the fridge and was done in under an hour easy. When you own a home, knowing a good plumber is a must. If you know Urbans Plumbing, that will be one less worry you'll have as a homeowner.

Jill A.

This is the best guy ever. I called because he was listed as knowledgeable, smart, trustworthy, honest. BBB rating as A+. Couldn't be more correct. He is honest, hardworking, personable, and yes a great plumber. I won't call anyone else.

Sharon G.

Fantastic service! I would give Chris more stars if the ratings allowed it. Had a water flow issue affecting shower and taps. Two other plumbers couldn't diagnose the problem. Chris did and made himself available during the process. For a master plumber his rates are reasonable, he's persistent in solving the problem and is a nice guy. Definitely our go to guy for all plumbing needs. Thanks Chris.

Dennis M.

Jessica D.

We would highly recommend Urban's Plumbing! Chris was very professional, the quote he gave us was the amount we paid! There were no hidden fees or add ons! He took the time to explain all the work he did and answer all of our questions. We are a pleased with his work and would use him again for our plumbing needs.

Matt Q.

Chris from Urban Plumbing came to give us a quote to fix our whirlpool tub. We had a different plumbing company come out twice, spending 3 plus hours to diagnose what was wrong and to tell us the whole tub would need to be replaced... It took Chris looking at the tub for a total of 20 minutes(10 of which was filling the tub enough to cause the problem we were experiencing) to find out what the actual problem was. It needed no parts to fix... Chris was extremely professional, punctual, and knowledgable. I highly recommend calling Urban Plumbing for your plumbing needs.

It was very reasonably priced for the work done too!