Up 2 Code Plumbing & Boilers

Renee A.

My review is belated, but I wanted to take the time to recognize Joe Scola and the Up2Code Plumbing team. I had a leak in my water main just before the Labor Day holiday. Up2Code was one of several plumbers I called as they are in Benicia and I am a local. They couldn't come out that week, so I continued to call around for someone who could. Got the Leak detected, but Estimate seemed high. The weekend passed, and the Holiday and I'm working on getting someone for the repair. I called back to Up2Code and as noted the week prior, they had another job but would see if they could squeeze me in. Found a company who could come Wed., Great! Tues, Original Company, pushes to Wed. OK, Wed comes, they say: Push to Friday. Here we are at another weekend and my water main is still leaking (all I can think is $$). Friday morning comes and Original Company bails again. Desperate, I called Up2Code again. The office staff remembers me from earlier in the week and the week before. ""Send me a picture, I'll try to get someone out""... Finally, here comes Joe Scola at 3pm on a Friday, after completing another job and he originally says we can do it Monday. Defeated in the process, I'm saying ""OK""- at everone's mercy. Next thing you know Joe calls me, says nah, this should be pretty quick and easy - he went back to the shop to get some tools and here he is fixing it right then and there. It's now 6pm on a Friday and Joe GETS IT DONE. My hubby is out of town. Joe carefully explains step by step what to do to get the water back on so air in the pipes doesn't do damage....I'm carefully writing it all down after he repeats it one more time. ""I'll come back by if you need me to."" (Wait? What? On a Friday, at 8pm? When the glue dries??) WHAT A GUY! JOE- THANK YOU SO SO MUCH!

Randy W.

Our hot water heater went out on a Thursday but we were able to contact and schedule a repair for the following Monday with Up2Code Plumbing. The entire customer service felt wrong from the beginning but we were committed and needed the hot water heater fixed. I ended up having to call back Thursday night to confirm the appointment because the call taker/scheduler did not call back as promised. Monday morning I was supposed to get a call to pin point the time but no one called. When I called the company at 9AM I was told they were not coming out as scheduled that they would try to come out the next day. Now we are without a hot water heater for five days and no real relief in site. Had to call another plumber. Companies that can't keep commitments eventually go away. Bye-bye

Michael D.

We had a problem with our water heater that was covered under warranty. We were given three local companies that were authorized to handle the warranty repair work. When I called the first company they said that they didn't have time to do warranty work, then I called this company and they were very very receiving and told me that they would be happy to take care of the problem. The scheduling was easy and when the technician came out, and he had all the parts he already knew he would need to get the job done in one trip. I'm happy to report that our water heater works much better now and that the technician was very professional and performed his job with the utmost of skill. I would highly recommend giving this company a chance if you ever need any work done for water heaters or other plumbing needs.

Denise F.

They were recommended to me by the company I bought my tankless hot water heater from. Their representative was late, had unwashed, greasy hair, filthy clothing and a butt crack showing when he bent over. I was grateful to have a mask and some latex gloves for him in this time of the virus. First try, unsuccessful, said he needed a part and that he ordered it. I do not hear from them for 4 days. Remember, I am now without hot water. I called only to learn that the part was not ordered and that the hot water heater company wanted to try some trouble shooting before sending a part. I had to call them to find this out..... Came back for a second try, unsuccessful again. When I called to get them to come back they told me they couldn't because it was a warranty job and they were not getting paid. I called the hot water heater company back and learned that they had figured out that the issue was related to installation, but uptocode never told me that, nor did they offer to repair it. They just left me with a non-functioning machine, did not share the information about what it would take to fix it. This company sucks and I do not recommend them. Their repair guy will gross you out anyhow.

Jennifer B.

I may have already written a review for Up to Code before, but just wanted to write again about my most recent experience. Initially they got a new water heater in for me in my condo seven years ago, no easy task because of my set up here. Most recently, they came and installed a check valve on it. Then when I had a problem with water pressure in my shower afterwords, Mike came out himself to troubleshoot it. He made a valiant effort to solve the problem even though it was Black Friday, but on top of that, he came up with a solution to replace the valve (again, difficult access in my condo) without having to do a whole bathroom remodel. He saved me thousands and a lot of grief. Words can't express how grateful I was/am for getting this resolved for me with the least amount of expense and trouble, thank you so much Mike and Up to Code!

Oh yeah, and I almost forgot, he also referred me to Vigil Mechanical, who also saved me thousands and a lot of grief getting my AC replaced and my heater fixed. Another company wanted to replace everything, including the water heater, but thank God for Mike, who came and looked at this for me too. Again, words can't express my gratitude.

Christian S.

My AO smith water heater started making humming sound 4 days ago. I called them and they were able to schedule to fix the recall defect today. The service tech came out and fixed it within 15 mins. Very satisfied with the help.

Indu P.

I would like to put on record an excellent experience I had with Up2Code. Our Bradford White Water Heater broke down during the warranty. I contacted their Customer Services in East Coast. They immediately passed on contact of their California based service provider Up2Code. On October 18, 2019 I contacted Jackie at Up2Code and she immediately assigned their technician to visit us. A very competent Technician ( Kyle ?, sorry if I am unable to remember your correct name. You were so humble and skilled ) arrived our home and did a thorough inspection. He replaced all the defective parts and ever since our Water Heater is functioing flawlessly. Thanks to Up2Code staff for a prompt service. I highly recommend Up2Code.

Doc G.

Highly recommend this company. Very prompt service. I called and they gave me same day service . They have the parts needed and replaced and fix my water heater ASAP. Two thumbs up for UP2!!

G T.

I called them at 9 am because my water heater wasn't working. They came out and fixed it all by 2pm same day. All at no charge because it was under warranty. Joe was great.

Max L.

I would give this company zero but they did do some work. Worst customer service and a hot headed owner who attacks his customers if your not satisfied with there work. I had to report owner, Mike Pita, to Benicia police because physically threatening and verbal profanity. Took them two weeks to do a 5 day job. Find someone professional. I'll never use this company and I'll not recommend to anyone!