Universe Home Services

Carrie Y.

Jimmy (apparently he is the lead electrician) visited our house twice. BOTH TIMES HEBHAD A BIG ATTITUDE. First time around we gave him the benefit of the doubt. SECOND TIME he came with the same attitude and ACCUSED US OF KOSING HIS EQUIPMENT THAT HEEEEEE LEFT INSIDE THE VENTS! Called Kathy, who is apparently the MANAGER -did not help AT ALL!! Useless

Jim C.

Wow has this company hit the skids! Refrigerator stopped working on a Friday. Called Universe & got time slot for Tuesday afternoon. Earliest appointment available.
Called middle of Tuesday afternoon to confirm, learned that the time slot had been rolled back an hour. Confirmed a service person is coming.
By 5:30 I realized no one is coming. Called again. Some guy in broken English said that there was no service scheduled for this address! Another person stated that the assigned serviceman ""disappeared"". They don't know what happened to him!
Rescheduled for Thursday. Called Wednesday to confirm for Thursday.
Received call Thursday morning. No one available to come! How about next Monday? What!!
This once was a reliable company. Once it expanded to all kinds of repairs it has completely gone to hell. Canceled service & called Sears.
Never again. Stay away from this clown show.

Laura R.

During this Corona virus my washing machine broke Mike M. From Universal came down within a day and a half to examine my machine. He had on all the PPE on that made me feel at ease with this pandemic going on. We needed a part for the machine so it had to be ordered. In two days he was back bright and early to work on my machine. Quick , Painless and SAFE. Thanks Mike M. We appreciate the great and NEAT job you did .( they have contactless payment also !!!,)

Lizette H.

These guys rock! During this pandemic I called several plumbing companies and I didn't even get a return call. With Universe I called and within an hour they came - same day! James was amazing! He explained the process and what to expect and was just an absolute pleasure. I don't mind paying good money for good service and Universe provided excellent service. I would not hesitate to use them again!

Nick F.

Excellent customer service. I called with for a part for my clothes dryer.
Rob had it in stock, put it aside for me, I picked up the part and completed the repair in less than an hour.
Saved cost of expensive repair and delay of a service call.
Great local business.

Anthony S.

Went to check heating element for my dryer. He checked with meter the thermostat and that was all. He told me thermo fuse was on machine and I would need serial number of machine. I told him thermo fuse was on part I brought. Says he couldn't check because it needed power for meter to work. I had left. Went to Suffolk appliance in Bayshore. Right away checked voltage and found put coil was bad. Took 2 min. No idea why the man at universal had no idea what he was doing. Not helpful at all

Debbie G.

Just wanted to say how happy I am with Universe Home Services in Seaford. I have used them for just about everything in my house at one point--my CAC, broken appliances and heating system. Today I had a leaky shower that would not shut off. Their employee explained the problem and fixed it quickly. It is always a pleasure to deal with them--nice employees and exceptional work. Recommend them highly!

Darren S.

Plumbing was fantastic as well as the HVAC. We used them a few times and when it came to the kitchen renovation, we decided to use them for electrical. After that, my opinion drastically changed. It's two different divisions so my review is on the electrical. The head electrician was Joe Diacomo and the initial clean up was great. After saying he was taking care of us so many times, when it came to the finishing as well as items that we thought were included it has been a nightmare. Under cabinet lights, he said he forgot to include that after we had signed the contract despite being discussed and confirming we would do that, and then he charged us another $1000 half way through the job. WE failed our electrical inspection two times for just sloppy work. For our stove, it was clicking and when we went to the Wolf Technical help site, they told us to check to see if the polarity was reversed, we called the head electrician, Joe Diacomo, and his answer regarding our brand new stove was, I think you need a new stove in a cocky way (Implying it's not his work). We had the Wolf technician come out and they checked and sure enough it was a reverse polarity. We then had to call Universe again to complain to have Joe come out to fix that. Then we failed at other parts of the kitchen. Again sloppy work. Failed for lack of GFI outlets in areas that were suppose to be placed, reverse polarity again. We called to complain to Joe and we were just referred to the main electrical department. They had to convert to ARC breakers because we failed the town electrical inspection again. If these are suppose to be professionals, we should have not had so many issues and they should be aware of what needs to be in place to be up to code. We had other issues with the under cabinet LED lights staying on due to incorrect switches that we had to call to complain about. Kathy, who handled appointments would get back to us, but it was after we had to call to complain and constantly follow up. Everything with the Electrical Department was a hassle. We had referred many people in the past to Universe, but after this experience, never again. Joe Diacomo started great, but it's what happens at the finish that was important and with all the failed inspections, it became such a hassle. Will NEVER recommend anyone to Universe. Stay away from the electrical side.

Ira S.

Be extremely careful with a company that appears more interested in a non refundable service call fee rather than providing a competent estimate to resolve, in my case, a lavatory sink faucet and shower head drip issue.

Following the few minutes spent fiddling with the sink faucet and squeezing in and out of the shower stall, the Universal rep walked into my kitchen and over the next 15 minutes(+-) carefully prepared a smorgasbord of fee estimates topped out at an astonishing $1,772.79!

If the ""rep"" spent a few minutes more in the bathroom doing plumbing rather than in my kitchen creatively writing, he would have discovered that my faucet needed replacement and that the shower head drip could easily be resolved with a simple $10.00 fix.

I went ahead with the replacement/repair via an alternate professional who did not charge for his initial estimate and ultimately did it all at at less than 1/3 Universal's fee ""estimate"" cost!

Looks like Universal would rather sit, write and collect on fee estimates than actually do a bit of work.

Unfortunately, I'm out the estimate ""fee"" which is the why of this piece of writing.

In my opinion, take an ""alternate"" route.

Cara D.

Since the last repair from Universe, our AC worked throughout the remainder of the summer. We are pleased to not have had any other issues with the AC.