Universal Plumbing

Jay D.

Had an issue with a leak in a plumbing pipe in the backyard that was causing major flooding. Reached out to my home warranty and got a contract plumber from Universal Plumbing to come out Tuesday, October 4th to diagnose the problem. He was able to find the leak, but didn't look at the actual pipes or assess which parts were needed. I was later told by Universal Plumbing that this was because the home warranty hadn't approved the repair at that time. With the plumber unable to do any work I then called the home warranty again to find out how long it would take for the approval to get sent out.

After leaving a very honest review with my home warranty company they suddenly became very anxious to help. The same cannot be said for Universal Plumbing. All they wanted to do, throughout the entire process, was place blame onto the home warranty company. Meanwhile we have had to live in our home with no running water. I was having to use containers of water in order to do the most basic things.

When you are without running water you can't bathe, you can't brush your teeth, you can't wash your hands, you can flush the toilets, you can't do laundry, you can't wash dishes. This was our situation for weeks. When I asked Universal Plumbing, who is a 24/7 company, why this didn't constitute as an emergency they said it was because it was only a ""slow drip leak"". At this point I was beyond livid and wanting to prove a point so I went out, turned on the water and let it run for a full 20 minutes. Within that time the flooding was back and I recorded the damage in a video. Any time the water was turned on, the flooding in the backyard returned and was so bad that it ran over into the neighbors' backyard as well. The video clearly shows the flooding and that it was not at all a ""slow drip leak"". And how would Universal Plumbing even know the extent of the damage?

The water was off when they came and they had only been out the one time and barely even bothered to look at the full issue. Which again Universal Plumbing says, is because of the home warranty. Fast forward to Thursday, October 20th. We are now in week three and the approval has finally gotten to Universal Plumbing, but now they say they must order parts. What parts? I have no clue, and also have no clue as to how they know what parts are even needed since their first and only time to come out wasn't thorough in the slightest.

Now again, this is a 24/7 company. The approval was received on a Thursday yet no one came out for repair until Wednesday, October 26th. The gentleman that came on Wednesday was able to complete the repair, but had the wrong part. The part that was specifically ordered for our repair and pushed this issue into its third week ended up being too short. The gentleman told me that they have plenty of parts at their shop, which is just about 7 minutes down the road, so all he had to do was make a quick run to the shop. About 20 minutes later, he was back and after about another 10 minutes, he was done. To find out that they had the necessary parts just approximately 7 minutes away was what really opened my eyes.

Universal Plumbing can blame whoever they want, but there is no excuse to make someone, without running water in their home, wait a week to get someone out to do the repair. I am absolutely at a loss and can not justify how this could even be possible. I have had to devote way too much of my time trying to get this solved and I was left feeling played. What is the point of being a 24/7 emergency service boasting company if you make a customer wait a week for that emergency service?!

All I've learned about Universal Plumbing is that they are absolutely incapable of doing their job accordingly and are completely untrustworthy. I strongly encourage anyone reading this review to look elsewhere for a plumbing company. I cannot express the utter disappointment I have with Universal Plumbing and I made sure to call and let them know that I was dissatisfied and would be writing a review. They have simply proven that they are useless and completely unnecessary.

Now in order to end on a good note I did also let it be know that I was very impressed with the plumber who came to resolve the issue. He was the one that let me know that not only do they have parts in shop, but that the plumbers themselves carry parts in their vans. I was grateful for his honesty and am sorry I did not remember his name.

G S.

This is a HORRIBLE company. The office staff is unprofessional & shows no real interest in helping you. They act as if they are doing you a favor by scheduling an appointment with them. I was constantly told someone will call you later to schedule an appointment. Then when technician came out, although he was nice, he did repairs but did not correct the leak. It was leaking more the following day. Called office back & again it was the run around trying to get someone to call back to reschedule a repair. I asked my warranty company to please send another company out. I would NEVER NEVER recommend this company to anyone.

*NOTE: Please make sure you all make formal complaints with you warranty companies so they can take this company out of their rotation list.

Shaye S.

Omg, be prepared for BULLSHIT service and incompetent plumbers. The office staff acts like they have better things to do when you call. Will NOT follow through on call backs, oh and God forbid you need to actually USE the ""24/7"" service they advertise because NO ONE will call you or show up. I scheduled a main line clean out, 3 weeks later after numerous failed schedulings they come out and determine that's not what will fix my toilet! Im informed that they have to go on my roof. To which I say ok.The plumber stomps the entire time he and his help are up there. They tell me to flush it goes down. Great right ? Wrong. I leave and come back home afterwards, and ya know what happens when I go to clean the toilet? Same issue as before. I call and i am told someone with after hours service will call me back....2 hours later NOTHING. ABSOLUTE CRICKETS 200 BUCKS AND THIS IS WHAT I GET?!? I call back, some receptionist has an entire attitude and calls someone else just for them to tell me I have to wait until business hours and someone will call me back. Wtf?!? Just use someone else. It's not worth the hassle. I'd have gladly paid more for better service.

Tiffany D.

Horrible been waiting 3 months on them to complete a simple job left me yesterday with no running water to take a bath call them this morning tell me they can't get back out until Monday people in office are rude and disrespectful

John S.

Universal Plumbing was supposed to be at my home On February 18 for a septic system that has a failed effluent pump and control board. They still haven't shown up and it is March 12. They were supposed to be here several times not only did they not show up, but they don't call either to tell they are not coming. They are by far the worst home service group that I have ever worked with. When they did show up to look at the problem, they sent a plumber that knew nothing about septic systems. I had to walk him through the problems that I had to investigate and find myself. I had to rig up a temporary fix for my family to continue to live our home and are now I'm still waiting for this horrible crew to arrive. I would say buyer beware if you need a plumber that cares about getting you or your family out of a serious situation. I'd suggest that nobody ever call Universal Plumbing to do anything!

Kevin P.

DO NOT USE THESE PEOPLE! I have dealt with them twice and they are stupid beyond belief! They are super rude and never fix anything the first time they come out. They make you reschedule an additional appointment and then try to sell you something else you don't need! I agree with the other posts....if I could give negative stars I would!

101 G.

Do not purchase appliances from any company that uses UP for installation. Purchased dishwasher from Lowe's. Paid for installation of the new one and removal of the old one which worked. UP came out and began installing the new one but they found it to be defective. UP left the old washer in my kitchen area and the new but defective one that would not power up too. Demanded $100 from ME to plug old one back. I at least wanted the old one that worked plugged back in. No! They left with both in kitchen area and me having no working dishwasher. Do not do business with UP or ANY business that uses them.

Dominik D.

They didn't have a very hard job because what needed fixing was a city issue. That said, the two guys were pleasant and their controller gave us a heads up before they came so I was satisfied.

Mrs T.

This is the worst company I have ever in my life dealt with . They took my service fee and did absolutely nothing . Service fee was 45 he wanted me to pay him 95 dollars . I wouldn't recommend this company to anyone . Just horrible

Joyce G.

They contract with Lowe's.
I had high hopes and thought the 2 star status could be managed since I was buying through Lowe's.
I was TEARFULLY wrong.

1. They don't cover their feet on a job.
2. They will take your booties & put on whatever you got.
3. They will actually show up.
4. Expect the walkie talkie to be going because my parental guesses they don't trust the folks to actually work. This wasn't an issue yesterday but they are rocking and rolling today.
5. They didn't combine the 2 separate jobs: we had to deal with a line issue & a Lowe's water heater install.
For whatever reason the earliest date given to me to install the water heater was Thursday but somehow they could manage to come out and complete 2 other jobs on Tuesday or Wednesday prior to the contracted Lowe's job
6. I talked myself into believing well maybe they have different guys doing repair work and other guys doing installs for their vendors.

Dear Humans of Earth, the same guy came out both days.

1. Got an extension cord
2. Where's your broom?
3. Dustpan?
4. May I have some water?
5. Mind if I borrow your bathroom?

I could go on but hey... If you can deal with all this or manage the apathetic customer service (I mean it isn't totally nonexistent but there's much to be desired).

The parental has a nagging suspicion that they don't behave as such when going into high end/top of price point houses.

I really wanted to like them. I've got multiple projects but a Boomer remodel that would benefit us all had this went better.

As of now, I'm waiting on a return call from Trey. Either he's the owner or manager... No idea as to which.

Better price than Bobby L. Greene but not as fair as Louisiana Plumbing in Bossier.