Universal Plumbing

Joyce G.

They contract with Lowe's.
I had high hopes and thought the 2 star status could be managed since I was buying through Lowe's.
I was TEARFULLY wrong.

1. They don't cover their feet on a job.
2. They will take your booties & put on whatever you got.
3. They will actually show up.
4. Expect the walkie talkie to be going because my parental guesses they don't trust the folks to actually work. This wasn't an issue yesterday but they are rocking and rolling today.
5. They didn't combine the 2 separate jobs: we had to deal with a line issue & a Lowe's water heater install.
For whatever reason the earliest date given to me to install the water heater was Thursday but somehow they could manage to come out and complete 2 other jobs on Tuesday or Wednesday prior to the contracted Lowe's job
6. I talked myself into believing well maybe they have different guys doing repair work and other guys doing installs for their vendors.

Dear Humans of Earth, the same guy came out both days.

1. Got an extension cord
2. Where's your broom?
3. Dustpan?
4. May I have some water?
5. Mind if I borrow your bathroom?

I could go on but hey... If you can deal with all this or manage the apathetic customer service (I mean it isn't totally nonexistent but there's much to be desired).

The parental has a nagging suspicion that they don't behave as such when going into high end/top of price point houses.

I really wanted to like them. I've got multiple projects but a Boomer remodel that would benefit us all had this went better.

As of now, I'm waiting on a return call from Trey. Either he's the owner or manager... No idea as to which.

Better price than Bobby L. Greene but not as fair as Louisiana Plumbing in Bossier.

No N.

Universal Plumbing has a terrible attitude and does sloppy work. They broke a floorboard, broke my great grandmothers goblets, and did a sloppy job installing. Their attitude was ""they fell"" and ""this happens.""

The technician did not have a ladder tall enough to reach the second story so left the vent leaning away from the house and also towards the street. He did not bring towels or rags and asked to use ours which he left dirty for us to wash.

He cut a huge, unnecessary hole in the window. They did not have a ladder to get to the second floor and the outside pipe leans both away from the house and towards the street. When asked about quality, they said there's not a right or wrong way to do things. They would not even agree that some ways are better than others.

E K.

Had I given a review when first dealing with Universal plumbing, Shreveport, I would have given a -1. Rick's demeanor was dry, curt, plan old bad. Fast forward 18 months since when my hot water heater was installed and having watched carefully the installation, the quality of the work was above average. I waited this long time just so I would give an objective review and test the system thoroughly. Prior to the install I also had concerns based on the low ratings. The city's licensing representative did come to the property during the install and affirmed that work was up to code. I made the purchase through Lowes', hence, the install was outsourced to this company. I am satisfied.

Ralph K.

Best plumbing company in Shreveport Bossier area. Very professional and truly skilled. I recommend this company to everyone who has a plumbing issue.

John K.

This has to be the worst plumbing company in town. The technician was rude and incompetent. He wanted to stop the job while half completed due to being rained on. When he was contacted by the company to finish the job he proceeded to pitch a fit in my front yard throwing his tools and cursing to the point my neighbor called the police. The company gave a small compensation for the cost of the work. While working on the leak the tech let mud/dirt get in the lines to the point it clogged the cold water to my kitchen sink. Now I have to pay another plumber to correct the problem.

Thomas S.

Terrible plumbing company. Cannot believe they are in business. Disagreed with answers and explanations given by the plumber and the scheduler. They were talking on a radio and I asked to speak directly to the scheduler. Was told that was against company policy (even though I could hear both ends of their conversation). I asked to speak to the owner (Gigglio was his last name) He stated on the radio he was too busy to talk to me (the CUSTOMER). Problem solved by calling Cornell Plumbing and they we able to satisfy my plumbing problem. Should have checked reviews for Universal Plumbing first. I doubt they have ANY repeat customers!! By the way, I had an 8:00 appointment and they showed up after 1:00

Derek B.

We used universal plumbing through our home warranty. The guy that came by our house was very nice and went over everything that needed to be done before he started as well as how much it would cost. He even let us know half way through when he looked at our water faucet outside that theres a chance depending on how it was connected that it could break the pipe. He informed us that it would be covered if it did happen to. After it was all fixed we noticed on his way out that the water was now cloudy and he came back in to fix that as well real quick.

Jackie V.

WORST PLUMBING COMPANY WE HAVE EVER DEALT WITH. If there was a way to give negative ""stars"" we would. A quick review---water leak in upstairs bathroom. ""Plumber"" from Universal came out and said line was just stopped up and that he had cleaned it out and everything was working great. A few days later another leak----this one was so bad we had to at the plumber's recommendation call ServPro to come in to clean up destruction---floors had to be taken up, Sheetrock taken off, insulation between floors removed and downstairs ceiling, paneling removed to dry---over $10,000.00 in damage. Told by plumber on this 2nd visit that line was still stopped up but that he ""fixed"" it. We inquired about a possible water leak due to the tremendous amount of water involved. We were assured he was positive there was no broken pipe/water leak. A few days later more water. On the 3rd visit by a different employee of Universal within ten minutes determined that there was indeed a broken sewer pipe in the slab. A few days later Universal repaired the broken pipe by jack hammering thru the slab inside creating a huge mess even though we provided and requested tarps be put up to contain the dust which they did not do. They were told numerous times that we had a post tension slab and to identify where the cables were. They did not do this and cut thru two post tension cables causing us to incur another expense and delay. They left and we still have a huge hole in the room where they dug up the slab. We called and requested to talk with the owner. We have been told by the office that the owner refuses to talk to us. We have paid for the repair (4th visit) and three service calls prior ---two of those being totally misdiagnoses of the problem and the third call taking ten minutes to identify the problem with no work being done the third time. We intend to pursue this through every means available to us. We attempted to give the owner an opportunity to ""make things right"" with us but on two requests to talk to him we were finally told that he refuses to return our call or speak with us.

Jackie and Earle Valentine

Jamie P.

I would give 0 stars if possible. The plumber was incredibly rude and disrespectful. When their office was informed about his behavior, no apology was made just more excuses, nor did the owner return our phone call as requested. Later, when the office was informed that the plumber was incorrect in his assumption of the sewer problem (after the City of Bossier was involved), they still offered no apology for his behavior. A simple ""I'm sorry for your inconvenience"" would go a long way. Universal did not take care of the plumbing problem. The City of Bossier stepped in and took care of it for us, since Universal was incapable.

Elizabeth S.

I do not even feel this company is worth the one star that I have rated it. I believe they are nothing but lazy Crooks. We were referred to them buy American Home Shield, and from the beginning I should have known how things were going to go. The day that they came out, which was about 3 days after they were assigned to us, they informed us that they needed an additional $75 on top of the $75 service fee to clear the pipes causing the stoppage. They've been claimed that they had to stop because the stoppage went out past the street. When we called back and told them we were going to call the city, as any stoppage past the street is their responsibility, Universal Plumbing suddenly changed their tune and said that the stoppage was entirely on our property. AHS does not cover our problem because we do not have a clean out and Universal Plumbing said that they would charge $350 to install a clean out, and finish clearing the pipe. Then for nearly a week they could not make it out here for some reason or another. When they did finally show up, they claimed that we would have to pay another $200 so that they could locate the line again before finishing. We live on a fixed income, and could not possibly hope to afford an additional $550 over the $150 we have already paid them. We have called AHS and they are sending out another plumber today who has already agreed to finish the job for the $350 we were originally quoted, plus the $75 service fee. While this is still expensive, it is better than the runaround we were getting from Universal Plumbing. I feel like they did not want to do the work, but wanted to see how much money they could get from us. I think they took advantage of to visually impaired people, and I will personally do all that I can to make sure that everyone knows how they really are.