Universal Plumbing

Tiffany D.

Horrible been waiting 3 months on them to complete a simple job left me yesterday with no running water to take a bath call them this morning tell me they can't get back out until Monday people in office are rude and disrespectful

John S.

Universal Plumbing was supposed to be at my home On February 18 for a septic system that has a failed effluent pump and control board. They still haven't shown up and it is March 12. They were supposed to be here several times not only did they not show up, but they don't call either to tell they are not coming. They are by far the worst home service group that I have ever worked with. When they did show up to look at the problem, they sent a plumber that knew nothing about septic systems. I had to walk him through the problems that I had to investigate and find myself. I had to rig up a temporary fix for my family to continue to live our home and are now I'm still waiting for this horrible crew to arrive. I would say buyer beware if you need a plumber that cares about getting you or your family out of a serious situation. I'd suggest that nobody ever call Universal Plumbing to do anything!

Kevin P.

DO NOT USE THESE PEOPLE! I have dealt with them twice and they are stupid beyond belief! They are super rude and never fix anything the first time they come out. They make you reschedule an additional appointment and then try to sell you something else you don't need! I agree with the other posts....if I could give negative stars I would!

101 G.

Do not purchase appliances from any company that uses UP for installation. Purchased dishwasher from Lowe's. Paid for installation of the new one and removal of the old one which worked. UP came out and began installing the new one but they found it to be defective. UP left the old washer in my kitchen area and the new but defective one that would not power up too. Demanded $100 from ME to plug old one back. I at least wanted the old one that worked plugged back in. No! They left with both in kitchen area and me having no working dishwasher. Do not do business with UP or ANY business that uses them.

Dominik D.

They didn't have a very hard job because what needed fixing was a city issue. That said, the two guys were pleasant and their controller gave us a heads up before they came so I was satisfied.

Mrs T.

This is the worst company I have ever in my life dealt with . They took my service fee and did absolutely nothing . Service fee was 45 he wanted me to pay him 95 dollars . I wouldn't recommend this company to anyone . Just horrible

Joyce G.

They contract with Lowe's.
I had high hopes and thought the 2 star status could be managed since I was buying through Lowe's.
I was TEARFULLY wrong.

1. They don't cover their feet on a job.
2. They will take your booties & put on whatever you got.
3. They will actually show up.
4. Expect the walkie talkie to be going because my parental guesses they don't trust the folks to actually work. This wasn't an issue yesterday but they are rocking and rolling today.
5. They didn't combine the 2 separate jobs: we had to deal with a line issue & a Lowe's water heater install.
For whatever reason the earliest date given to me to install the water heater was Thursday but somehow they could manage to come out and complete 2 other jobs on Tuesday or Wednesday prior to the contracted Lowe's job
6. I talked myself into believing well maybe they have different guys doing repair work and other guys doing installs for their vendors.

Dear Humans of Earth, the same guy came out both days.

1. Got an extension cord
2. Where's your broom?
3. Dustpan?
4. May I have some water?
5. Mind if I borrow your bathroom?

I could go on but hey... If you can deal with all this or manage the apathetic customer service (I mean it isn't totally nonexistent but there's much to be desired).

The parental has a nagging suspicion that they don't behave as such when going into high end/top of price point houses.

I really wanted to like them. I've got multiple projects but a Boomer remodel that would benefit us all had this went better.

As of now, I'm waiting on a return call from Trey. Either he's the owner or manager... No idea as to which.

Better price than Bobby L. Greene but not as fair as Louisiana Plumbing in Bossier.

No N.

Universal Plumbing has a terrible attitude and does sloppy work. They broke a floorboard, broke my great grandmothers goblets, and did a sloppy job installing. Their attitude was ""they fell"" and ""this happens.""

The technician did not have a ladder tall enough to reach the second story so left the vent leaning away from the house and also towards the street. He did not bring towels or rags and asked to use ours which he left dirty for us to wash.

He cut a huge, unnecessary hole in the window. They did not have a ladder to get to the second floor and the outside pipe leans both away from the house and towards the street. When asked about quality, they said there's not a right or wrong way to do things. They would not even agree that some ways are better than others.

E K.

Had I given a review when first dealing with Universal plumbing, Shreveport, I would have given a -1. Rick's demeanor was dry, curt, plan old bad. Fast forward 18 months since when my hot water heater was installed and having watched carefully the installation, the quality of the work was above average. I waited this long time just so I would give an objective review and test the system thoroughly. Prior to the install I also had concerns based on the low ratings. The city's licensing representative did come to the property during the install and affirmed that work was up to code. I made the purchase through Lowes', hence, the install was outsourced to this company. I am satisfied.

Ralph K.

Best plumbing company in Shreveport Bossier area. Very professional and truly skilled. I recommend this company to everyone who has a plumbing issue.