Universal Plumbing

Susan B.

This review is long over due! We first hired Paul about 2 yrs ago when we were remodeling our kitchen and needed an estimate to move water & gas lines and to install the new dishwasher, sink, faucet and garbage disposal. We got 3 estimates which were all about the same price but Paul just made us feel at ease. The work was a multi visit process and both Paul and Tom were so nice and professional even when my schedule would change and all of a sudden I needed someone there ASAP. He always came through for us and with a good attitude.

About 6 months later we needed a toilet replaced. They provided the toilet and Tom installed it. I have to say Tom is the nicest service person I have ever dealt with. He's on time, professional, friendly and cleans up after himself.

Then yesterday we discovered a small pipe leak in the ceiling of our bathroom. I called this morning and Paul answered immediately. Tom came out this afternoon, located the leak and repaired it for us. Then he cleaned the bathroom of all the mess.

I would give them 10 stars if possible and highly recommend them. You don't see service like this much anymore. Their prices are also reasonable.

Matt And Carrie H.

Great service on a Saturday morning. Efficiently and cleanly took care of both our clog issues. Even showed how to do a bit of the work ourselves and left a tool for the garbage disposal. Terrific Job!

Jeff M.

FAST AND PROFESSIONAL
If you need a plumber, this should be your first call. Paul quickly assessed the problem and walked me through the repair process. He also noticed some other potential plumbing problems (corroded connectors) and gave suggestions on how to address. No pushy sales pitch.

Kelly J.

I was a little doubtful looking at all the five star reviews that a plumbing company could wow me, but they did. I needed an inspection done for a property I am purchasing, and while Paul was a few minutes late (he did let us know), he was very thorough and efficient. He was extremely professional, and seemed to be invested in helping us determine every possible issue and non-issue with the plumbing. He even climbed up on the roof, checked the water heater, and knew a lot about every system that involved water running through the house. I was impressed, and felt like I was in good hands. I will definitely be calling him back to get the recommended repairs.

Emily F.

Quick response, friendly and very professional. Totally recommend if you need fast, efficient service with no hidden costs.

Elizabeth O.

We ended up having a couple plumbing issues in a few day window. Tom helped us, and came exactly on time (or called when he was running a little late). He discussed what he was going to do before doing anything. He was very friendly, and answered our numerous plumbing questions- those related to the project and those unrelated to the work they did.

We certainly know who to call for any plumbing work we may need in the future.

Kristie C.

I don't write many reviews. But they were so good, I felt obligated to pass on the word. I also would completely agree with Sandy B even if I don't know her because I had Tom come as well.

I have never had anyone so professional and helpful. He did the job I called them out to do. He explained to me what was happening and he helped to make it the least expensive fix for us. Then he had time to help with two other jobs one of which was extremely serious for the well being of our family so he called his next job first to make sure he could do everything in a timely fashion for everyone.

I was more than extremely impressed. I am excited I found out about this company and will be using them again if any things comes up!!

Sandy B.

Let me start by saying how much I hate to be on the computer on the weekends, but absolutely feel it is necessary to write this review. It was by reading the reviews of others, that I called Universal Plumbing, so I want to make sure I do the same to let others know how fabulous these guys are.

I had problems in both bathrooms and was in desperate need of help: tub spout with diverter was stuck and could not take a shower in one bathroom; and, the 2nd bathroom shower hadn't been used for years, so the shower knob wouldn't pull out. I was first going to make an attempt at replacing both myself, but after trying to remove the tub spout with diverter and couldn't get it to budge and removing the shower knob in the 2nd bath and seeing the cartridge/stem was stuck, I realized how much damage I could do myself, I decided to call a plumber.

I called several plumbers that had great reviews and all of them could not give me a quote or even an approximate dollar amount, without seeing the job. And they said the work would be charged hourly, which would be approximately $80.00-$100 per hour and that it would take several hours. Oh, and several others were pretty rude on the phone. I was discouraged and frustrated. Then, I called Universal and the first thing that I liked, was that Paul quoted me a dollar amount for the entire job, site unseen. No extra charges would be added. WOW.....the second great part about calling Universal, was that they would send someone (Tom) to my home that day. I was beyond happy about both, I had been having to take a bath each day before work. And let me tell you, washing my hair in the tub and having to wait for the tub to fill each day, was quite time consuming.

Tom showed up that same day at the end of his route. I believe they put me on the schedule, so I could have the work done that same day. Tom was amazing! I also asked Tom if he would replace my shower head in the bathroom that hadn't been used and he said ""sure, no problem"". Well, as I suspected, the shower in the 2nd bath proved to take quite a long time due to old stuck stem and cartridge. He was at the house working for about 2 1/2 hours, the day before the 4th of July. I felt terrible that it took so long, but he was just as friendly when he left, as he was when he arrived. He told me to wait 24 hours before using the shower, because something needed to dry.

Well, I waited about 48 hours, since now had the other bathroom back to working order. When I tested the 2nd bath shower, there was a leak and it was coming from the faucet head. I called Tom on that Monday and he came right over after work, which was the only time I could meet him. The pipe in the wall had a crack, so he had to do additional work. He was again working for about 1.5 hours to repair the pipe, which he explained would be the cheapest way to go. If the putty (or whatever he said) didn't hold, then the next step would be to remove the tiles and replace the pipe behind the wall. I definitely did not want to do that, since I knew that would be a costly job. He never asked for additional money from me and actually had to run to ACE hardware to pick up something that was needed. After several days of letting the putty dry, I needed to test for a leak. Well, being a female and not at all familiar with what to do, I ended up texting Tom on Sat. morning, with several questions I had. He called me right back and walked me through what I needed to do. He also said he would stop by on his way back from the morning job he had and do it himself if needed.

Everything is working GREAT and I have 2 fully functional bathrooms! I will NEVER use any other plumber, other than Universal Plumbing. The professionalism, the service, the cost and the work done would actually get 10 STARS if I could give them. Universal isn't going to rip you off and isn't going to jack up the price to make a buck. I think these guys are doing what they do and trying to give a price that people can afford!

THANK YOU TOM!!!! You were so great to work with and I am constantly giving Universal referrals.

T K.

I've used Universal Plumbing on several occasions. Quick, reasonable rates and accommodating---what else could you want in a plumbing company?

Sd M.

Extremely fast service for a problem that would have taken me far longer to repair myself. One star down though because $200 for 30 minutes of work and 2 parts that cost $20 total is a bit high in my opinion for labor.