Universal Plumbing and Sewer

Richard B.

Universal Plumbing saved my home from a disastrous situation of a major sewer backup and crack in the sewer line. All the employees who were at my home during the week of 2/5-2/10/23 were a life saver. My two sons and I just moved in our new home 3 days before Christmas 2022 and I thought at some point we would not be able to live in my 1st home I purchased much longer, it was scary.
I definitely want to recognize the crew that installed my new clean out, and Arthur & the other gentleman who hydro-jetted the line as well as installed a pipe patch. I cannot thank all of you enough from Universal Plumbing for the quick turnaround and giving my family back that ""peace of mind"".

Ally B.

Universal is such a great company! I've never had a complaint and we've used their company multiple times! They are always super courteous and pricing is extremely fair! 10/10 recommended !!! Thanks Universal :)

Dennis K.

I have used this business twice now for plumbing repair in my residential home. I couldn't be more satisfied with the service that I received from booking, to the service call, and work performed.

The technicians are prompt and courteous. They are quick to identify problems and thorough in their explanation. They provide pictures of the problem area(s) and also provide several options/quotes for the repair at hand.

The quality of the work is top notch. The finished repairs appear to be very neat and professional. They are tidy and leave no trash behind.

Although they might cost slightly more than competitors, the reasons mentioned above are well worth the extra price and the peace of mind. They also have a membership plan and offer discounts depending on eligibility.

I will recommend this company to anyone and plan on using them again in the future.

Jennifer L.

Reliable kind so helpful not pushy
For a single women I felt confident in having them help my situation

Kelly S.

What good fortune did we have by stumbling upon this wonderful resource via Yelp. Our upstairs toilet sprung a leak through the hose connected to the water connection. I went to Yelp, saw all the great reviews and gave the company a call on Sunday morning, 11.20.22. The kind operator let me know there were no resources but told me someone could be out the next day.

Mark & Liam arrived on time. They were professional, efficient and thankfully they were kind as I was a hot mess today. Well, I'm probably a hot-stressed mess most of the time but especially more so today. They not only repaired the upstairs toilet but they fixed an issue with the downstairs toilet as well. They took the time to explain why we were having issues and made quality repairs over the shotty work done by a previous popular brand that rhymes with Broter Brooters.

Mark & Liam went above and beyond in providing quality service; thank you Universal Plumbing & Sewer!

Kathleen T.

Fast, friendly, competitively priced. I wanted an outside faucet installed at the back of my home. This required quite a bit of new plumbing in the basement. Jim was very responsive when I called and came out in a few days. Did a great job at a very reasonable cost. Highly recommend!

Danielle D.

This company is the worst! I had watering leaking out of my tub faucet and called this company to take a look and see what they can do. They charged me $69 for a quote to tell me that it would take $1495 to replace the whole thing. So, after decided that I would just deal with the leak of of hot water. The technician cut off my water and Hot water to my home. I had no hot water at all. I called them back to get another technician here. He came out and hit the valve on the water heater and hit the pipelines some how. Yet not actually cutting the water on the verify if the hot water was back on. He instead tried to sell the same replacement as the other rep at a lower price. We thought he was helpful at the time so we tipped him $20. Long behold, an hour later..I checked the tub and still no water and around the house and still no hot water. I called this company back to advise them that we are still having problems and I was placed on hold for a rep to confirm with the technician. He stated that the technician said he check to see if the hot water was working (which he didn't) and the rep stated, ""If for some reason some else tampered with you water heater and we have to send another technician is sent out we will charge you an additional $90.00

I was outraged and felt scammed. This is a company that is only about the money. They don't care about the damage left. They just want to charge you every second they get. Horrible

Aisa G.

I had a leak under the kitchen sink. One of the hoses broke down. It was attached to hot water. Mark from Universal Plumbing came and he recommended changing a whole faucet which cost me 659.00$. Before he started I told him that I shut down hot water to the left side but couldn't do anything on the right side because I was afraid it will break down. He totally misunderstood me thinking that I shut down water in the basement. I have no clue where to shut water in the basement, and instead of checking if water was shut down he started his work and broke hose on the right side, and water started splashing everywhere, and went down to my basement. He started cursing and blaming me because he was told that water was shut down. I was so surprised that he will blame me for that instead of checking before he started doing anything. He said that he is to old to get water splashed on him. I apologized to many times and felt very uncomfortable with the whole situation. Couldn't wait for him to finish and leave my house. What kind of professional he is if he doesn't shut down water first before repair or replacement. Same if I said to electrician power is down and he starts without checking first. I was so discomfortable with his curse words in my house. My kids heard him. I would never hired anyone from this company.

Robert T.

Got several quotes from plumbing companies for a simple water heater. This is the only company that charged a $69.00 fee just to come out for an estimate. On top of that they came in $400.00 higher than any other quote I got. I would not recommend using them by any means. I've lived and worked in 6 states doing facilities work for companies and this is the first one that had to charge a fee for an estimate and there pricing and reasoning was outrageous.

Peter P.

This wasn't a clog or a leak; this was a request for a quote to repipe our galvanized lines and I am not going to pay for a quote. They seem afraid of competition and try to lock the homeowner in because an out-of-pocket investment is made. The ""valuable time of a tech coming out"" is baloney. I asked to schedule a quote; then you schedule when a tech is in the area. Better yet, hire salespeople or have management issue quotes if the tech's time is so valuable. I suspected this was an expensive project so we are shopping and Universal just seems unwilling to compete.