Universal Plumbers

Sev I.

I own a restaurant in Brentwood And I told my employee to find a plumber because we had some issue like always with plumbing And they gave me universal plumbing phone number in the Laguna Beach So I give them a call The gentleman who answered the call says that's they are not doing any jobs in Brentwood Of course my employer made a mistake Instead of finding plumber in LA he find that's in Newport and Laguna Beach But I'm kind of glad that he did When I called them they said that they have a job close to LA and they are willing to come to restaurant and take a look at the Problem Very reasonable price Very good service If there were more stars than five I will definitely give them more good job guys thank you

Anthony M.

DID NOT FINISH THE JOB! Would NOT recommend this company! (This takes a bit of explaining, so please read the full review).

I had a gas leak and needed a plumber urgently. The gas company shut off my gas and stated I needed to repair the line between my meter and the house before they would turn my gas back on. My neighbor had exactly the same problem about two months prior and recommended a plumber. Unfortunately he was out of town for a week but he graciously told me what I needed to do and what he charged my neighbor for the work ($1,800). So I searched on Yelp and called Universal Plumbers based on the reviews.

Sam arrived on time and I explained the situation. The gas meter is located outside an external garden wall and runs under grass for about 30-40ft to the house. There is about four feet of concrete patio under which the pipe needed to pass. Sam made some comment about breaking the concrete and I said no way. A previous contractor had already run a 3 inch drain line under the same concrete so I told him it could be done. It just might take some time. In the end I was quoted $2,600 to replace the entire gas line. I tought this was a bit high based on my neighbors work, which I told Sam about. He said fine and left.

Ten minutes later I get a call saying they can do the work for $2,000. That was a big red flag, but I was stuck so I said OK. It was in line with my neighbors price and I didn't have another plumber.

The next day, (Friday), the work started. By the end of the day the original gas line was located and a trench was dug between the house and the external wall (but not under the patio or under the wall to the meter). Next day (Saturday) they arrive and complete the tunnel under the wall to the meter, but not under the 4ft patio area. It's about 2pm. I'm told the patio needs to be broken. I refuse, stating I made that clear up front. In the end they try to drill (go figure ?????) through the dirt under the patio. The drill bit breaks and they threaten to leave unless I give permission to jack hammer the patio. I grab the drill bit and tunnel a foot under the patio in about 10 mins to demonstrate it can be done. In the end we hammer a 5ft pipe (which I provided BTW) under the patio and the tunnel is complete. Once the trench is complete it take 20 mins to put in the new line and connect everything! I call the gas company to come and turn the gas back on.

At 5:15 the gas company hasn't showed up, Sam knocks on my door and states he is leaving. If I want the 40ft trench in my yard filled in, I will have to pay an additional days labor to get him to come back. I refuse and end up hiring one of his laborers off contract to come back the next day to finish his work!!

I concede Universal Plumbers may have underestimated the difficulty of the job. But is that my problem? I don't think so. You bid it, you finish it! Get some lessons in CUSTOMER SERVICE!

BUYER BEWARE!

Lisa W.

Sam was great! I called and he met me in 40 min and figured out the problem quickly. Before too long he was done with the job and saved us from a horrible leak. He is fast, professional and extremely experienced. I highly recommend this company! You wont be disappointed!!

Tamilyn S.

I highly recommend Universal Plumbers. Sam is awesome!! Our water heater broke on Saturday and we needed a new one right away. Sam came right over, went and picked up a new water heater, installed it and it cost less than what he quoted. He gives very prompt and professional service. He is a plumber you can trust!! I will be calling Sam for all of my plumbing needs :O)

Hamid K.

Sam is a great guy with a lot of experience. He detected our slab leak and fixed it without too much damage. I am very satisfied with his service.

Mary H.

Great Service! Great Person! THANK YOU!! I will definitely call you again if I need plumbing services again! :)

Maryanne K.

I had an emergency New Year's Eve leak, going through the ceiling into the kitchen. Called Universal Plumbers and they were able to help me out that day. He was fast, efficient and the kitchen was clean when he left. Thank you, very nice job!

Nate O.

I'd highly recommend Universal Plumbers. I had a backed up line from the house and Sam took a lot of time making sure he had the issue pinpointed and sharing with me what he was doing. He was on time and gave me a fair price for 1/2 day of work. Great experience!!

A Z.

He was very prompt to fit us into his schedule even on a Sunday evening. He made it to the location quicker than expected. Was quick and precise with his repair and proceed to charge us less than quoted over the phone. Great, quick, clean service. Will do business with him again.

Jae S.

Sergio is really good at what he does and also the price was really reasonable. I had the broken water pipe that is connected to the water meter, and he showed up at the time he said and fixed it in an hour. I am really happy with his work. I will call him again, definitely!!!